Purolator 33 Bloor St E, Toronto, ON Complaints and Reviews

A User of Toronto, CA

Feb 02, 2015 3:55 pm UTC

Resolved

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Purolator - failure to deliver, no refund, rude service

An unacceptable experience.

1) The rep at the store was rude to me.
2) The delivery person failed to deliver the package and gave no reason why.
3) The representative did not refund my money even though they had failed to deliver the package and he was very rude and sarcastic to me over the phone.

I will never use Purolator again, and I strongly suggest you don't either. $45 wasted.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Purolator representative's response

Feb 02, 2015 5:04 pm UTC

Purolator customer support contacts

Phone numbers

+1 (800) 561-7876

+1 (888) 744-7123

Address

5995 Avebury Road, Suite 100, Mississauga, ON, L5R3T8, CA

Website

www.purolator.com

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Hello,

I would like to take this opportunity to apologize for any inconvenience stemming from this incident.

Could you please email me your tracking number? I will look into this for you.

Regards,
Vincent
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

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Purolator reviews and complaints 1

Purolator - failure to deliver, no refund, rude service

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