Free bottle of product...just pay shipping. I phoned...was ADDEMENT about not signing up for a continous shipment and that I was ONLY authorizing the charge for the "Free Bottle" of product. A few weeks later I received a pill card with 15 capsules. Phoned the company who advised the deal was for a 15 day trial. ALL the paperwork with the package thanked me for "ordering the free bottle", "enclosed is the free bottle you ordered"... Their excuse?? "our paperwork is pre-printed". Funny...my name was printed on it also. I logged a complaint with the Better Bussiness Bureau for what it's worth...NOTHING! Am going to dispute the charge with my credit card company next. From what I have read on this company they definately are not a company one wants to do business with.
Purity Products makes it extremely difficult to cancel Super Saver, or special, offers!!
Purity Products makes a very effective advertisement, and then offers a sample of a product as a, "Super Saver." The consumer pays only shipping and handling, which are very reasonable charges. The net result is that I didn't get a free product with a small shipping charge; I EARNED my product with the time I had to spend cancelling the special offer!!
When the consumer requests his Super Saver, he doesn't know that refills of the product will be shipped automatically; he must cancel the standing order that is created by his ordering the Super Saver. He also doesn't know how much will be charged for the product when a refill is automatically shipped. The consumer learns this when he receives the Super Saver.
The consumer decides to cancel his order. Now the big problem happens. The customer service number isn't included in the package, or if it is, it is difficult to find. When the consumer dials the one number prominently featured, he is referred to another number. When the consumer dials that number, he finds they are not open 24/7 for THIS kind of service, only for placing orders. When he goes online to create an account to try to cancel the order, he learns the software of this deceptive company does not allow cancellations on line. When he writes an e-mail to cancel, he gets a reply e-mail that says he can only cancel when he places a phone call. So he has to remember to call at the right time in a different time zone.
When he finally gets the right department, he isn't allowed to simply cancel. He must endure repeated attempts to get him to stay as a customer. The most basic, emphatic English words declining any other special offers don't get through to the clerk. When the clerk finally decides to get the message, he must put the consumer on hold to get a cancellation number from his supervisor. Then he comes back on the line and once or twice again tries to sell the consumer a special offer.
Not worth it. Don't be fooled by Purity's claims of good customer service; it's just ain't so.
I can not begin to say how dassatisfied I am with this company. To briefly share my experience, I heard about a product on the radio called "Blueberry Detox" and thought it would be a good idea to give it a try. My dad being a diabetic I thought that this would be good for him. I also tried to order a formula called "SkinnyD" but then changed my mind. A week later I started receiving phone calls from Purity Product reps who ask if I was still interested in the SkinnyD formula. After expressing my disinterest in the product, I thought that was the final call but I was called at least two more times. On the last call, I expressed my annoyance with the calls and let the rep know I would no longer be doing any business with Purity Products.
Still on June 15th, It seems Purity Products was audacious enough to charge my card for a product that was supposed cancelled, without letting me know they were. No emails with shipping instructions, no calls or anything. In fact, when I called to find out why I was charged for products I do not have. I was told by a rep named Lionell, that not only was I being charged for a shipment they had already shipped prior to charging me, but that Purity Products had repeatedly tried to run my debit card for funds.
Lionell then tried to instruct me on how to return the product, while talking over me. He said " I don't need you to go into detail, just tell the UPS driver your are refusing the package." Well at this point, I was frustrated and asked for a supervisor and Mr. Lionell added insult to injury by claiming that this was my fault and that the SuperSaver discount was given with auto-ship. He also still avoided getting me a supervisor and then he offered me half the money (that was pretty much taken from me) as if he was doing me a huge favor.
As a result, I ended up getting really upset after which he put his Supervisor Ashley on the phone who basically says the same thing and adds that I needed to be careful because I could make the situation much worse. So on top of being mislead, robbed, and insulted... I get threatened. This experience speaks volumes to how much care this company puts into getting money out of a customer. However the end result is that you not only lost a potential customer but you also prompted me to warn others of my experience, report you to buyer beware sites and contact the BBB.
I tried to stop delivery of products from the company for 3 months after the alleged free trial, they refused,
I contacted my credit card company and they wouldn't stop the revolving charges as they said that Purity products were "there customer", and not me, so the stop had to come from Purity. (why would the company say no to free money when the decision was theirs and not mine, the consumer.
It was a dead end street for me, the consumer.
The only way to stop them from continued unwanted charges of my account was to report my credit card stolen/
lost and prevent further charges from Purity Products!!!
They are NOT as concerned about there customers as they are with the customers money which was my experience!
Was there office located in AZ before ??
You sent unordered and unwanted products.
How do I return these products and get a complete refund?
Do not send any more products!!!
Any future orders will be initiated by me only.
Product is H.A. Joint Formula-SS.
Don't know who sent this order other then your company.
order date # 8 FEB 2011, ship# [protected].
Shipped under super saver 6.
I canceled the super saver program several years ago that is why I am surprised at this order.
I like your products.
I have no more comments to make, so I will end this complaint.
Was promised a refund 3 weeks ago, I called this morning and they claim an error from the CS. If I had not looked at my bank statement to check on it they would never realize their error. I initally tried to cancel the complete order but they promised to refund me for half the price of the order, they were so persistent that I agreed. I have been taking the vitamins for almost two years and have yet to notice a difference in my energy level. They are almost three times more expensive than other vitamin stores. Dissatisfied Customer.
I ordered a free sample from a gospel radio station. After I received my sample I called to cancel. But was harged 164.00. Then six months later I was charged another 164.00. This company is definately not customer friendly. When ordering you get a live operator. When trying to cancel you get a recording and voice mail. I don't understand why radio stations allow this scam to continue. The supplements they send don't do what they claim. I am going to report them to the BBB and complain to my CC company to not allow them to make any more charges.
I'm thinking this is more a scam on the consumer's part. From what I read, you were told about recieving more if you don't cancel. You can pretend like you didn't hear that part but it's all recorded. Who is really running the scam here? You knew exactly what was going on. Those that are claiming they never ordered it are just flat out liars. Why would a credit card thief have the product sent to you in your name? Just a bunch of bitter seniors trying to get a free ride by playing dumb.
I listened to a radio offer stating I would only pay $5.00 which was a shipping fee. I was later charged $164.70. I called and quickly shipped the box back. All I have received is an automated response message. No one is taking me serious but I am. I do not have Purity Products and I want my money back! I was more than suspicious once I called and the person on the line would not take no for an answer. He continued to insist I accept some kind of offer. No means no and I felt disrespected by his pressuring me.
I hate this company. What a bunch of bull. They are rude and they were wondering why I am so pissed off. Can you imagine? What a rip off.They charged my credit card $164.70 because I didn't cancel within 15 days of the trial offer. It is day 18 and I still never received the trial offer. What a scam... Now, I have to wait for my money to be returned to me. I have to wait for this oreder I never wanted or agreed to, then send back and then hope I get my money.
To whom it may concern, I don't have enough money right now to buy anymore of your products. You took almost $200.00 from My checking account, without any warning and it's almost all I have. Please put it back and cancel any shipment. I can not afford this product at this time and really need to pay my bills. My husband has not worked steady for more than a year and we are in financial stress right now. We did receive the first shipment and that is all we care to get. Please return our money and cancel the shipment.
I got an email from them today, a whole year after I had to cancel my credit card because the credit card was number was stolen and someone was trying to use it in another country trying to buy or order products. Red flag #1. Well I called the 800 number and the first person I spoke with hung up on me Red flag #2, so I called back and spoke to a person named Valerie, she said I owed the money and of course I did not. So I ask for a manager, a man came on the telephone named Jokeen. He said they buy bad debts and try to collect on them but he would not give me any information about the company he was trying to collect for, Red flag #3. He said the order took place about 10 to 12 months ago, just about the tine my CC was used. Think about this first someone tried to use my credit card and now I am being sent a collection letter for what ever product they tried to buy. This is a bigger scam ever. The man said ok, ok we can take this off of you. They gave me a conformation # and said I would never hear from them again.
Attached is a copy of their letter. Much like all of the others I have seen on here to date. What a shame to have to go through this sort of thing.
What kind of a world do we really live in today...
This is the email I received:
Green Tea Purity - Action Required
Green Tea Purity
Balance Due: $129.95
May 19th, 2010
RE: Green Tea Purity | $129.95 Past-Due | Collections Notice
Recently you purchased Green Tea Purity as part of our trial offer. The 14 day trial period that you signed up for has elapsed since the date of your order. Because your account was active, we've attempted to charge your credit card for the balance owed on the product you received. However, your Visa card ending in 4768 has been declined.
When you placed your order for the trial offer, you agreed to the terms and conditions. As stated in our terms and conditions, you have 14 days from the date of your order to try Green Tea Purity and come to a decision on whether or not you wish to continue using the product. If you were not satisfied and did not wish to be charged the bottle and become enrolled into our monthly auto-ship program, you were to contact Green Tea Purity customer service to cancel your account and return the unused portion of any physical product within 30 days. This would have stopped all future charges and shipments of the product. If you were satisfied and wished to continue using the product you were to do nothing and you would then receive a fresh supply of Green Tea Purity every month shipped right to your door.
As of now, you currently have a past due balance of $129.95 due to your card being declined. It is urgent that you remit payment immediately by going to www.nwrpayments.com or by giving us a call at [protected] so that we can resolve the situation. We are available Monday thru Friday 9am to 7pm Eastern Time. If we are unable to get in touch with you within 10 business days from the date of this letter, we will be forced to send this debt to a third party collection agency, which may have a negative effect on your score. We are willing to work with you in resolving this situation as soon as possible.
Please remit payment upon receipt of this letter by going to www.nwrpayments.com or by sending a check to the address provided below or you may also contact us at [protected] between the hours of 9am and 7pm Eastern Time, Monday through Friday for further information and instructions on how to resolve your account. If you feel this letter is an error, please contact us at the number below for further information.
Green Tea Purity
110 W. 9th Street, PMB #315
Wilmington, DE 19801
Purity Products is indeed a SCAM company. You would not see this many complaints if they were not. Unfortunately I read these only after my husband told me he ordered this stuff to try. We immediately called the company to ensure that no more product would be sent along with cancelling our credit card so that they could not bill us again. We ate the initial charges figuring it was a lesson learned.
Behold, about 3 months later we were charged $180 for stuff we did NOT order and were assured that we cancelled. They used a previous authorization number with the credit card company in order to get the charge to go through.
DO NOT do business with this company! You will regret it.
Purity Products advertized a trial sample on t.v for men. My husband ordered the product and paid the S.H fee of 6.95 from a automatic computer voice on the phone. This amount was paid for and then another $39.95 was taken out after my husband recieved the sample. He did not authorize this money to be taken out and tried to get ahold of the company to tell them to not have him a member for your products almost gave him a heart attack.
Then you ignored his calls and I tried calling to have this.
I PURCHASED A TRIAL ORDER OF THIS PRODUCT, A 30 DAY SUPPLY IN JULY 2009. BEFORE I EVEN RECEIVED THE TRIAL BOTTLE I WAS BILLED FOR THE SHIPPING FEES FOR IT AND THE FIRST MONTHS SUPPLY THAT I HAD NOT ORDERED. A TOTAL OF $95.00CDN. I NEVER DID RECEIVE THE MONTHS SUPPLY THAT I PAID FOR. I PHONED AND EMAILED AND PHONED AND EMAILED OVER AND OVER AND OVER, REQUESTING A REFUND FOR THE BOTTLE I DIN'T RECEIVE. I GOT RESPONSES LIKE, SEND BACK THE UNUSED PORTION OF THE ORDER AND I WOULD GET MY REFUND. I NEVER GOT THE BOTTLE SO HOW COULD I SEND IT BACK? WE WENT AROUND THAT TREE A DOZEN TIMES, THEY WOULDN'T BELIEVE ME WHEN I SAID I DIDN'T GET THE SHIPMENT. THEY SAID THEY HAD PROOF THAT A BOTTLE OF THEIR PRODUCT WAS DELIVERED TO ME ON A SPECIFIC DATE. THEY WERE RIGHT, IT WAS THE TRIAL BOTTLE, WHICH I DIDN'T GET UNTIL AFTER I COMPLAINED ABOUT PAYING FOR IT AND NOT GETTING IT. I HAVE A FILE OF EMAILS ON THIS COMPANY ABOUT AN INCH THICK. THEY DON'T RESPOND TO EMAILS, THEY WON'T GIVE YOU A PHONE NUMBER TO CALL. ALL THEY WILL DO IF THEY CAN IS TAKE YOUR MONEY. I STOPPED THEM WITH THE HELP OF VISA, THEY CANCELLED MY CARD AND NOTHING MORE COULD GO THROUGH. THEY TOLD ME TO SEND THE SAMPLE BOTTLE TO CHINA AND I WOULD GET MY REFUND. SO I DID THAT, NO REFUND. NOW I'M OUT THE POSTAGE TO CHINA.
I HAVE REPORTED THEM TO [redacted]S ALONG WITH OTHERS ON THE INTERNET, PHONE BUSTERS OF THE R.C.M.P. FRAUD DEPT., B.B.B., A LOCAL POLICE DEPT. OF WHERE ONE OF THEIR PHONY OFFICES WAS SUPPOSED TO BE LOCATED. I'VE TRIED EVERYTHING I CAN THINK OF. THESE PEOPLE ARE CON ARTISTS, SCAMMERS, CROOCKS AND THEY HAVE TO BE STOPPED. I DON'T LIVE IN THE STATES SO IT ISN'T SO EASY FOR ME, BUT THERE MUST BE A LAWYER OUT THERE SOMEWHERE WHO IS WILLING TO TAKE ON A CLASS ACTION SUIT, NOT ONLY FOR THE MONEY THEY HAVE SWINDLED PEOPLE OUT OF, BUT FOR CRIMINAL CHARGES AS WELL TO PUT THE OWNERS OF THIS COMPANY BEHIND BARS WHERE THEY BELONG. I AM WILLING TO PUT MY PERSONEL INFORMATION OUT THERE FOR ANYONE WHO IS INTERESTED IN DOING SOMETHING ABOUT THIS, I'M WILLING TO PUT MY NAME FIRST TO ANY DOCUMENT THAT WILL PUT THESE PEOPLE OUT OF BUSINESS AND HOPEFULLY BEHIND BARS.
MY NAME IS MRS. EVA-MARIA DEVINE, ADDRESS, 154 MAPLE ST, P.O. BOX 126, RODNEY, ONT. N0L 2C0, CANADA, PHONE # [protected]
I'M DEAD SERIOUS, THESE PEOPLE HAVE TO BE STOPPED. ALSO, I AM A PENSIONER, LIVING ON A VERY SMALL FIXED INCOME, SO $95.00 IS A LOT OF MONEY TO ME.
I HOPE SOMEONE READS THIS AND TAKES IT SERIOUSLY
An offer of a 'FREE' product trial resulted in unauthorized retention of credit card information...
ive tried to cancel my order, but to know avail.i tried to cancel the standing order at my bank, they said you have to cancel it thru the company.But i cannot find any website details or address to cancel it.looks like im going to have to go back the bank and explain whats gone on.Ill send back the items with recorded delivery & show the bank what im doing - might have to cancel my account in the process.Hopefully that will be an end to it, they offer you a free trial & WE JUST GET RIPPED OFF & ROBBED OF OUR HARD EARNED MONEY
I ordered a free offer from Purity Products, and was set up on a recurring billing. I was told if I did not want to continue the products to call or email and they would stop billing. I woke up today and checked my bank account and found a billing again from them for 113.00 after asking them to stop my product delivery and billing about a week ago through email. I want a refund for the 113.00 and to stop them from billing my credit card again. I feel mislead that I was told I could stop at anytime and the company did not stop after my request to stop billing me and sending product.
When I called today I spoke with a service representative who stated that they changed the cancellation process and I could not cancel by email any longer. I never was contacted that this cancellation process has changed. The man I spoke who I spoke today with would not give his number and continued to try and sell me additional product
I called to order a free sample of there vitamin D supplement, and was told about the automatic enrollment, at which time I was only authorizing a 4.95 charge, and was very specific, that there was to be no more charges unless I phoned them back to order more, the lady on the phone made me feel very uncomfortable, after talking with my husband, I decided to cancel this free sample, I checked with my credit card company and they did put a charge of 5.25 on my credit card on the same day. I have tried to cancel the order 4 times now and they say they have no record of me on file, now they just put me on hold and ignore me This company is a rip off! Very misleading keeps you on hold for a long time to cancel. and then tell you they have no record of me but they charged my credit card, this ### company is scumming people everywhere there is no recourse but to cancel my credit card . PLEASE SAVE YOURSELF FROM THESE ### AND GO TO WALMART, plus its about ten times cheaper.
I signed up to receive their free trial of OmegaBerry for $4.95 shipping and they auto-enrolled me in the autoship program. I called in and cancelled after I received the OmegaBerry bottle and 8 days later, they billed my credit card for $99.99. I called back and they said I should have my money back in 3 days!!! They said the person that screwed up my cancellation request was no longer with them. I don't care. They need to have a better way to check orders. What a scam! I will never order anything from them again.