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Purity Products Customer Service Phone, Email, Contacts

Purity Products
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2.8 78 Complaints
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Purity Products Complaints 78

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J
7:42 pm EST
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Purity Products Your terrible customer service.

I have spent the last hour trying to get a hold of someone in your "Customer Care, who can cancell any future orders of H. A. Joint Forumula. I bought a $5 promotional order on December 31st and I don't want any more of it. You make it impossible for anyone to get through on your customer service lines. The first time I called the recorded operator told me it would be 79 minutes for someone to respond to my call. The second time I called they told me it would be 113 minutes. This is a puroseful con job to make people give up attempting to get through to you so you can continue to send them more of your products. I don't want any more of your products and I will encourage any and all of my friends not to buy any of your products as well. Your customer care is reprehensible.

Desired outcome: I wish for the Purity Products to cancell any further orders to me for any of their products period.

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D
4:38 am EDT
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Purity Products Purity food

I bought purity food for my granddaughter at Shoprite Avonwood Square on the 20/06/2023 that I was very unhappy with . It was spaghetti bolognese flavour . It was like water literally running water . It's not the first time this happens. The previous occasion I just disposed of it but this can't be happening again . I have 3 kids of my own ages 28, 25, 22 and for all of them I only fed with purity foods and never had a problem like this before. I r.ecommended purity food to my granddaughters mother but now this happened again . And my granddaughter loves purity foods

Desired outcome: Can this please be replaced as it cost money . I dnt want money but the prefer the product please

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10:51 am EDT
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Purity Products CAUTION its a scam

I was on auto-ship for a Biotin supplement for several months. When the product had NO effects whatsoever I canceled auto-ship. Rather than accept that they credited me for 50% of the product (I didn't approve) just to avoid the hassel of having to return it. Fast forward three months and here comes another shipment and charge. Mind you when I canceled I removed my payment information from my account but since I ordered through Paypal previously they allowed the transaction. Exercise extreme caution before doing business with Purity Products because they will continue to send products you didn't order or authorize and charge you

Desired outcome: Never to receive another product or be charged

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Is Purity Products Legit?

Purity Products earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Purity Products stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Purity Products's reputation as a trustworthy leader in their field. Customers can rely on Purity Products's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Purity Products. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Purity Products has claimed the domain name for purityproducts.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Purityproducts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Purity Products have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Purity Products and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Purityproducts.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Purity Products.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the purityproducts.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Purity Products. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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I
3:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Money was withdrawn from my account on Feb 7, 2023 and still on Feb 15, 23 I had not received the product. I called twice, the second time I was told I would get $57.00 points for my next purchase. I was insulted. And the representative encouraged me to track the item on UPS. More insult I do not recommended this product to anyone. Your promise of 3 weeks, NOT TRUE. Irene Rendon

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M
5:55 pm EST

Purity Products Subscription

If I would have known this customer service would be this bad, I would NEVER signed up! I can't get ahold of anyone on the customer service line period. It just keeps me on hold forever and they can't help me through email? But you can charge my account no problem right? I need help canceling my subscription because it's too much money and they shouldn't purposely avoid their customers. I call the customer service line and it says wait time 1 minute but NOTHING and I tried the call back yesterday and guess what? NO CALL BACK! Come on guys do better here. I also asked in the email about retesting my password because they can't find my account all of a sudden and they just flat out ignored that request.

Desired outcome: I just want my subscription canceled

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10:03 am EST
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Purity Products Purity baby food

I have been buying purity ever since I can remember since it the most highly trusted product for babies and toddlers. On the 13th of December 2022 between 19:30 to 19:45 I bought purity at SuperSpar Starwood Mall in Phoenix and today as the baby was about to have lunch, we found that the purity is unconsumable. It seems like it has expired long ago.

Desired outcome: I would like to be reimbursed

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D
7:32 pm EST
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Purity Products Customer care [protected] does not work.

Called to cancel SuperSaverPerks TM and THE CALL WAIT IS 121 MINUTES. Pressed 1 to have an agent call back. Leaving my Name.

ORDER REC'D:

11/28/2022

Purityproducts.com/activate

Does not work.

[protected] hr/7 days)

Does not work.

Desired outcome: CANCEL MY ACCOUNT customer # [protected]

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Update by Dbleclk
Nov 28, 2022 8:01 pm EST

Complaint resolved

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C
6:30 pm EDT
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Purity Products cannot cancel my orders

I have tried endlessly every day to STOP this automatic shipment of super pill andMagBlue...frustrated beyond. It cannot be done on line - called the 1-888 # and never get a person that will listen and cancel my order.

Purity Super Pill Order # [protected]. Customer # [protected] Order date 7/22/2022.

MagBlue Order # [protected] Customer # [protected] Order date 7/25/2022

Desired outcome: STOP sending the orders or two products.

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L cubed
US
Nov 13, 2022 8:32 pm EST
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I know it's a pain if you have a lot of things auto billing to the credit card you used but if you cancel it, they won't be able to bill you. I always check reviews and was thinking about ordering some Green Tea CR on sale now for only shipping $4.99 but sure won't be doing it now. Thanks for the warning.

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M
8:42 pm EDT

Purity Products Green tea CR/ for joint, and muscles.

I never applied for your product, but you keep taking money out of my account. I also, never authorized you guys to take money from my account. So I'm claiming a refund of my money you took twice out of my account without authorization.

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1:30 pm EDT
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Purity Products Biotin free trial

I sign in a promotional for Biotin after you order they include another Collagen promo free. I received my order an less than 20 days the was charging my credid card not only for Biotin also for Collagen. No only for 1 bottle of each 2 bottles of each. I call right away and cancel before was ship. They ignore my cancelation and ship any way 3 days after. Customer services told me that takes few days before they can see the cancelation. But he told me the day an was before shipping. He told me that can not do birthing for this order and can not give. E a refund. It is SCAM! They can charge but they can not refund after a cancellation.

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H
3:18 pm EDT

Purity Products Return

I have attached the order information for a product I ordered. I was assured there would be a full refund to my credit card if I was not completely satisfied with my order. I have called the customer service number repeatedly to get return instructions and also sent an email per their instructions. I have not received an email from them. Those instructions also say that I need to speak with a cs person to initiate my return. When I finally reached a cs person the first time and gave my order number and address, I was told that she couldn't find me in their system and then I heard, "ma'am, are you still there? I can't hear you. Goodbye." when I reached another cs person, I went through identifying myself again, and again was told they couldn't find my order, but if I gave him my full credit card number he would be able to find me that way. He also told me that I had reached purity products, not purity woods, by then I was suspecting that I had been scammed. They promise a full refund of $162 minus shipping and handling if returned within 60 days. I am hoping you can help me obtain my refund.
Thank you.
Judith Davis

My phone number is [protected]
My email is [protected]@me.com

Desired outcome: Refund

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L
5:21 pm EDT

Purity Products Service

I called into cancel my HA JOINT product as I was instructed to so last year when I called to cancel today, I told the person why I was calling. He put me on hold x 3 he kept saying things like "you have a great price" we can lower it if you keep it...I repeated myself 5 times, I want to cancel.
This is outrageous! I'll never use this product again and I'm telling all my family and friends.

Desired outcome: Listen to the customer!

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L
5:03 am EDT

Purity Products not being able to cancel my shipments.

Tried to cancel my subscription to the Purity Joint Care product, they didn't get it or ignored it. I will be sending it back.

Desired outcome: I am going to send this package back & they will pay for it's return.

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J
2:34 pm EDT

Purity Products ojc plus/ b-12 sublingual free trial

Purity products just like every other scam, rip off that promises a free trial, is free until they rip off your checking to the tune of $144. I received the B-12 and the cleanse less than 2 weeks ago. I come home after working a 1:20 am to 11:50 am shift at Amazon only to find my checking account is emptied with a pending $144 charge from these thieves. I call the customer care of this RISK FREE, FREE TRIAL. I tell them I want to cancel the account which they did a little to quickly for me, even giving me the cancellation number. Before their customer service rep can hang up a I enquire about the pending transaction and this BB-Brain thief is telling me well thats already sent. I say how can it be sent if it's pending means the bank hasn't paid you yet so I'm sure it's not sent. He insists that it is sent and the only way I can get refunded is to send back the product, which I'm sure will cost me time, money and aggravation. So do yourself a favor and never do business with these thieves. The only part of the free trial I liked was the overpriced B-12 When I told him I could buy B-12 sublingual for half Purity Plus's price he told me that most of what you can buy is just sugar. Thats how weak in integrity this company is that they have to knock the competition.

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1:13 pm EDT

Purity Products Advanced d and ultra-pure omega-3; customer # [protected]

I called Purity on Sunday, May 17, 2020, in response to its infomercial about its Advanced (Vitamin D) product and a second product, Pure-Omega-3, offered. I gave the representative my VISA number to pay the $19, 95 charge (with tax and shipping, the total was $21.70). My expectation, based on Purity's infomercial, was that I could try the products and, if I was satisfied, I cold order more, most likely at a reduced charge. However, ther representative asked me if I was agreeable to

I received the products three weeks later. I was beginning to worry if I was going to receive the shipment, but I speculate that Purity isn't overly quick to send out the products, for fear that its customers might try to cancel the agreement.

Before trying the product, I called Purity's Customer Care line, but the only options on that line related to the Purity Rewards Program. It was frustrating that I couldn't easily talk to a Customer Care representative. I then tried the products. However, I was unaware that the bottles of both products shipped to me contained 60 capsules each, which meant that I would be taking 2 pills a day of each product. In fact, the copy of the order form sent to me with the pills showed the Omega-3 quantity was 30 softgels. The 60 pill quantity for each pill concerned me greatly, especially with respect to the high 5000 IU content of the Advanced Vitamni D. It seemed that I was being part of a trial program for an experimental vitamin with five times the dosage of the multi-vitamin I take daily.

However, of more concern was the open-ended agreement, whereby Purity would deliver a bottle of each product, wiht 60 pills each, every 30 days, with no end in sight.

I am limiting my dosage to one pill of each per day. I have had no ill effects, but the size of the Ultra-Pure Omega-3 is excessive. I know that Purity has criticized pills that are excessively large (callling them "horse pills"), and the Ultra-Pure Omega-3 pill certainly fits that bill -- and I'm only taking one pill per day.

I have no problem with Purity keeping the $21.70. However, I respectfully request that Purity cancel the remainder of my agreement.

I can't comment one way or another about the merits of any of Purity's products. I know that these producsts haven't been approved by the FDA. However, my main objection is to the "tactics" employed by Purity in inducing customers to call in to a number and not being able to order the product online, even at a higher price than the promotional offer -- and to send quantites that induce the customer to take more than one pill a day.

I reqeust cancellation of my agreement because Purity induced me, through its polished infomercials, into an agreement that is different from my perception when I called Purity's order line. Because the agreement was based on Purity's tactics to get its potential customers to call in and to be induced into ordering more pills in an open-ended agreement, I request cancellation of my agreement with Purity. Why would a licensed attorney like me get duped into this agreement? I can only say that I legitimately, and in good faith, wanted to try the product. However, I was lured into an agreement with no time limit.
Purity has alwasy said in its infomercials that if the customer is not satisfied, then the customer can cancel its agreement, even getting its deposit back, which I am not requesting. If Purity's products are worthy, its customers, who typically take daily vitamins, will order them after the trial period.

Thank you for your consideration.

Sincerely,

George Hurley

George E. Hurley, Jr.
Attorney at Law
661 Gilbert Pl.
Chula Vista, CA 91910
[protected]

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Z
1:14 pm EDT

Purity Products Super saver membership

I called in for a free bottle of the company's Everstrong product that was advertised on the radio, and they signed me up as a recurring customer...
I did not want to be charged in the future for a product I was just testing out, but they went ahead,, and took $189.90 from my bank account today. So, I tried to call for a refund, as per their advertisements, but was not allowed to speak to a human, and instead had to talk to an automated system that was not even remotely helpful. The automated system claimed to have cancelled my order, but the money was never returned to my bank. I am now waiting for a call back because they were, if course, experiencing high call volumes, but I am not confident as the automated systems said my order is not eligible for refund status.
How can I not be eligible for the guaranteed 60 money back guarantee that this company advertises?
Why am I not allowed to speak directly to a human agent, and forced to try to navigate an unresponsive / unhelpful automated recording to get answers?
Why did they sign me up for a recurring payment status, when I never authorized this?
How can I get the $189.90 back that they appear to have stolen from my bank account?
Is this company some kind of legalized criminal organization, or what?
STAY AWAY from Purity Products, and never give them your financial information, or they will be stealing money from you monthly for life, with no way to stop them!

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PP-Response
Plainview, US
Nov 04, 2019 9:08 am EST

Hi Zlloyd0, thank you for the feedback. We are sorry to hear you have had an unsatisfactory experience with Purity Products. Free bottle trials / super saver auto ships are explained both verbally with quantity, frequency and price per bottle and in writing on the free bottle invoice. This also includes the Customer Care phone number and hours should you wish to delay, customize or cancel your auto ship. We would appreciate the opportunity for Quality Assurance to review your transactions and ensure you receive your refund in a timely manner. Please call us directly at [protected] with last name/billing zip code. We look forward to resolving all issues. Regards, Purity Products.

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H
6:02 pm EDT

Purity Products products shipped early after cancelling

They hook you on an auto shipment then make it extra difficult for you to cancel. I tried to cancel my shipment, so I called them 2 weeks before it was due to ship. I first tried to do it online but it was not possible to cancel online. WHY?

I had to call "Customer Service" to cancel the order. While on the phone I was informed that my order had already shipped that morning and they could not stop it! Of course they could not stop the shipment and they had already charged my credit card while I was on the phone. They shipped the order 2 weeks before it was due to ship to try to squeeze another charge out of me, PLAIN AND SIMPLE.

I was told I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box, return it and they would process a refund once they received the refused box. Very sleazeball tactics. When I pushed the "customer service" person as to why I had to call them to cancel and why could I not do it on the website he told me "we just want to make sure that is what you really want to do it". Really!

On top of this they then shipped the products to an old address I had changed 6 over months ago. So, I did not get the package until the person at the old address finally called me to tell me I had a box there. I had to drive to the old address (30 minutes one-way) then physically take the box to the Post Office to return it. I returned the package as instructed, that was over 2 weeks ago and still NO REFUND.

I would NEVER recommend this company to ANYBODY.

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PP-Response
Plainview, US
May 13, 2019 11:14 am EDT

Dear HarryRPh, we are very sorry to hear you have had an unsatisfactory experience with Purity Products and would greatly appreciate the opportunity to look into this for you. We would need more information to locate your account. Please contact us directly at [protected] or email ppresponse@purityproducts.com with your name and billing zip code as it appeared at the time of your order. Our goal is customer satisfaction and we look forward to taking care of this for you. Regards, Purity Products.

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M
2:53 am EST

Purity Products purity was mouldy

i am a mother of premature twins, and I had purchased purity baby food from checkers brookside mall, and when I had opened it, the contents was mouldy, I had contacted purity who went through all the effort to pick up the sample to send it for testing only to find out the jars were damaged hence the mouldiness and Purity decides to compensate me with R50, so pathetic that they are so careless with regards to baby food, had my children gotten sick they would have given me R50, SUCH A WASTE OF TIME, the customer service on top of it is terrible .
other mothers please be aware when opening purity and do not shake the bottles before opening it, you never know whats wrong with the contents.
absolutely disgusted at the customer service who still haven't gotten back to me!

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PP-Response
Plainview, US
Jun 19, 2019 11:55 am EDT

Hello, we realize this is an old post, but just wanted to let you know that it appears you posted on the wrong company profile, as we do not sell this product. If this needs further attention, please either call us at [protected] or email us at ppresponse@purityproducts.com.

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L
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purity Products an order I did not place!!!

Once again, I received a bill for products I did not order.

My name is Judith E. Harlow
28 Mackay Lane
Bluffton, S.C.
29909
I cancelled my orders at least 3 months ago, yet just got another bill.
I have contacted the Better Business Bureau and will continue to fight Purity Products until my address are removed from your company.
I will not order from you ever again.
Please submit a cancellation and rescind my $183.00 bill.
[protected]@gmail.com

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PP-Response
Plainview, US
Aug 27, 2018 10:07 am EDT

Dear Ms. Harlow. We are sorry to hear you have had this experience with Purity Products, but had never
received a cancellation request from you. All cancellations get an email confirmation to the address listed on the account as well as a verbal confirmation. We have left a detailed message for you at the cell phone number on your account. You may also call us directly at [protected]. We appreciate you choosing Purity Products and look forward to taking care of this for you. Regards, Purity Products.

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R
7:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purity Products canceled order

I responded to a radio commercial on KIRO 97.3 FM 6/7/18. I called about a free Vitamin B12 bottle. The commercial said you have to call their customer service to cancel future orders. I called within 5 minutes of placing original order for free product. Purity Products has debited my account $124.80. I cancelled all future shipments immediately, within 5 minutes, per their instructions. To get a refund of my money for a product I never ordered they're informing me that I have to get a return shipping authorization number which they won't provide and that I have to pay all return shipping costs. This sounds like a SCAM. I've informed my attorney, who I have on retainer, to initiate a lawsuit against Purity Products. I've also contacted the Better Business Bureau and the Washington state Attotney General's fraud division. My next move is to inform KIRO radio that one of their customers (Purity Products) is acting in a fraudulent manner. DO NOT ORDER ANYTHING FROM PURITY PRODUCTS! They will rip you off.

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M
mamie fink
US
Mar 15, 2021 2:48 am EDT

I cancelled my order immediately after seeing the amount debited from my bank account last month only to be told it was too late because my order had already shipped! I then informed them I am cancelling my account and all further orders, only to see my bank account once again debited for another shipment this morning! I will be contacting them once again, and not only sending the last bottle back, but letting them know I will be contacting not only the BBB, and if they continue to send shipments, my attorney!

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back2z
US
Aug 06, 2019 2:27 am EDT

Purity, u are sooooo full of crap!I am going through your hell right now and I'm coming to get u. U have no idea how quickly Americans will rip your garbage company to shreds when they discover what you are doing. Run Purity, Run.

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PP-Response
Plainview, US
Jun 18, 2018 8:46 am EDT

Dear Robthorn, we are sorry to hear you have had an unsatisfactory experience with Purity Products.

In general, you do not have to enroll in the auto ship program in order to receive your free bottle. All our free bottle trial offers come with an invitation to enroll in the Super Saver Program. The If you do decide to join the super saver program, the order details are given along with the cancelation policy at that time. it is also given in writing when you receive your free bottle, including the customer care number and hours of operation. The free bottle orders take 24 to 48 hours to process and your account would not be available for modifications until that time.

We would greatly appreciate the opportunity to review the particulars of your order but would need more information to locate your account. Please contact us directly at [protected] or email ppresponse@purityproducts.com with your last name/billing zip code or customer number. we look forward to assisting you. Regards Purity Products.

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Overview of Purity Products complaint handling

Purity Products reviews first appeared on Complaints Board on Sep 18, 2008. The latest review Your terrible customer service. was posted on Jan 8, 2024. The latest complaint continues to pull money from my bank account was resolved on Mar 05, 2014. Purity Products has an average consumer rating of 3 stars from 78 reviews. Purity Products has resolved 35 complaints.
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  1. Purity Products Contacts

  2. Purity Products phone numbers
    +1 (800) 256-6102
    +1 (800) 256-6102
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    +1 (888) 769-7873
    +1 (888) 769-7873
    Click up if you have successfully reached Purity Products by calling +1 (888) 769-7873 phone number 0 0 users reported that they have successfully reached Purity Products by calling +1 (888) 769-7873 phone number Click down if you have unsuccessfully reached Purity Products by calling +1 (888) 769-7873 phone number 0 0 users reported that they have UNsuccessfully reached Purity Products by calling +1 (888) 769-7873 phone number
    Customer Service
    +1 (516) 767-1967
    +1 (516) 767-1967
    Click up if you have successfully reached Purity Products by calling +1 (516) 767-1967 phone number 0 0 users reported that they have successfully reached Purity Products by calling +1 (516) 767-1967 phone number Click down if you have unsuccessfully reached Purity Products by calling +1 (516) 767-1967 phone number 0 0 users reported that they have UNsuccessfully reached Purity Products by calling +1 (516) 767-1967 phone number
    Head Office
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  3. Purity Products emails
  4. Purity Products address
    200 Terminal Drive, Plainview, New York, 11803, United States
  5. Purity Products social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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