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Purity Products Customer Care Service

Purity Products

200 Terminal Drive
New York
United States - 11803

Customer Support Phone Numbers

1 888 769 7873 10 4
1 516 767 1756 2 0
Additional Email IDs

Email the Customer Care Supervisor Directly

For Marketing or Business Development

For Technical and Computer Support

Purity Products Complaints & Reviews

Purity Products / Evoxin CG

Veronica Spikes on Mar 14, 2017
My mother Ola Joseph purchased Evoxin CG from TV in August of 2016. She ordered 2 bottles of this supplement. The first bottle she took with no problem. She reported that she took the second bottle and she started taking it on Monday, March 6, 2017 and took another one of March 7, 2016 and...

Purity Products / Purity products supplements. Cancelled and, returned product did not get refunded and then got billed another month for a new shipment

Sally p. on Mar 9, 2017
I cancelled in order and I'm still getting charged for it now my confirmation number 12480 80190 I made the payment on my credit card and then I returned the product to Purity Products never received that I mailed it waiting to get a refund on my credit card and now I see they billed...

Purity Products / Fraud alert-sent product not ordered & charged credit card without authorization

tjwood615 on Jan 24, 2017
PP is sending products not order and charging credit cards without authorization. “customer service” line held for over one hour all the while the systems telling me hold time is 5 minutes, then hold time is 8 minutes then hold time is 6 minutes then hold time is 5 minutes over and over...

Purity Products / Auto Ship & cancellation

Ray Gramlich on Oct 28, 2015
I have a Florida residence and summer in New England. Their auto ship did not arrive until the middle of June and I was already in New England. I called and they sent a shipping lapel to return the product with no problem, however the product was in Florida and I was in Massachusetts. I...

Purity Products / Cannot cancel recurring shipments

Reviewer53715 on Oct 7, 2015
I have an account with these folks, but was shocked to discover that I CANNOT cancel the supersaver automatic orders on-line AT ALL. Even when calling into their frustrating automated customer service line, all the options are to change delivery dates, or quantities, etc... No way to...

Purity Products / Refuse to cancel recurring order

Ripped Off by Purity on Mar 5, 2015
I could no longer afford my Purity Products "Super Saver" monthly auto ship order. It is impossible to cancel your order on the website, so I moved the shipment date up by three months. With the shipment date still a full month away, they shipped two bottles of pills anyway and drained...

Purity Products / Stupid People Wanting Everything Free

momof3m's on Feb 4, 2015
I continuously see more people complaining about Purity Products "charging them money, ripping them off, signing them up for things they didn't want" and it's simple... When you call to order a Free Bottle & you pay part of the shipping, They OFFER you to sign up on the Super...

Purity Products / Slick Rip Off

palmdesertpat on Sep 8, 2014
Out of nowhere I receive a box from Purity Products. I couldn't remember ordering it since it had been quite some time since I last interacted with their web site. It took a while but I realized they had scammed me. They kept my credit card info on file, and like a dumb ### I signed...

Purity Products / continues to pull money from my bank account

bill percy on Mar 5, 2014
Ordered vitamins ONCE not realizing they had signed me up for a revolving charge! They have NOT cancelled the SuperSaver as promised and continue to bill me - I have been on hold with their customer service for over 30min - but now the "on-hold" advertising is gone and they just hung up on...

Purity Products / Lori Michel

frank6217 on Jan 9, 2014
I have seen a lot of complaints regarding Purity Products sales practices. I personally don't have an issue with them regarding this issue. What I do know as a former employee of this company is that the QC Director Lori Michel laughs her fat ### off as she responds to these...

Purity Products / No refund as promised

David Humphries on Dec 20, 2013
I was shipped unwanted items after I cancelled my account. I call the company and after many attempts I got an email authorization number to return the unopened items for a refund. I sent at my expense the unopened items and was called and told they could only refund a portion of the 1st...

Purity Products / Billing me again after canceling 6 months ago

Rallllll on Feb 15, 2013
I tried purity product free trial offer and was charged shipping cost, 3 days after receiving my trial offer They hit my bank account for a full order at 78.63 I called cancelled The order and sent it back wiTh The ups The day it arrived That was back in sept of 2012. Today The 15Th of...

Purity Products / False Advertising

Ishopon on Oct 17, 2012
Free bottle of product...just pay shipping. I phoned...was ADDEMENT about not signing up for a continous shipment and that I was ONLY authorizing the charge for the "Free Bottle" of product. A few weeks later I received a pill card with 15 capsules. Phoned the company who advised the deal...

Purity Products / almost refuse to cancel super saver

Consumel on Aug 29, 2012
Purity Products makes it extremely difficult to cancel Super Saver, or special, offers!! Purity Products makes a very effective advertisement, and then offers a sample of a product as a, "Super Saver." The consumer pays only shipping and handling, which are very reasonable charges. The net...

Purity Products / Ripped Off

MzCindy on Jun 17, 2012
I can not begin to say how dassatisfied I am with this company. To briefly share my experience, I heard about a product on the radio called "Blueberry Detox" and thought it would be a good idea to give it a try. My dad being a diabetic I thought that this would be good for him. I also...

Purity Products / Legal Credit card theft

MVP on Mar 13, 2011
I tried to stop delivery of products from the company for 3 months after the alleged free trial, they refused, I contacted my credit card company and they wouldn't stop the revolving charges as they said that Purity products were "there customer", and not me, so the stop had to come...

Purity Products / Unwanted and unordered products

Rjm3228 on Feb 21, 2011
You sent unordered and unwanted products. How do I return these products and get a complete refund? order# 21620340. Please advise. Do not send any more products!!! Any future orders will be initiated by me only. Product is H.A. Joint Formula-SS. Don't know who sent this order other...

Purity Products / No refund after 3 weeks

1220maria on Feb 17, 2011
Was promised a refund 3 weeks ago, I called this morning and they claim an error from the CS. If I had not looked at my bank statement to check on it they would never realize their error. I initally tried to cancel the complete order but they promised to refund me for half the price of the...

Purity Products / Scam

I ordered a free sample from a gospel radio station. After I received my sample I called to cancel. But was harged 164.00. Then six months later I was charged another 164.00. This company is definately not customer friendly. When ordering you get a live operator. When trying to cancel you...

Purity Products / Thieves

I'm thinking this is more a scam on the consumer's part. From what I read, you were told about recieving more if you don't cancel. You can pretend like you didn't hear that part but it's all recorded. Who is really running the scam here? You knew exactly what wa...

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