iHerb
Reviews and Complaints

I have been an iHerb customer since 2012, placing numerous orders and regularly recommending the platform to my friends. I’ve always appreciated the fast shipping and wide product selection. However, my recent experience with the company has left me deeply disappointed.

In 2022, I moved to Spain and continued using my iHerb account, unaware that it was still tied to Russia. Recently, I discovered that my account is no longer eligible for the Rewards Program solely because it was originally registered in Russia. This feels like discrimination, as I currently live in Spain, place orders to a Spanish address, and have had no ties to Russia for several years.

Moreover, I never received notifications about these changes. If I had been informed, I would have created a new account back in 2022. This lack of transparency is especially frustrating given my loyalty as a customer.

As an American company, iHerb should uphold values of fairness and non-discrimination that are well-known worldwide. Penalizing customers based on their original account registration country goes against these principles.

I contacted customer support (Case ID: [protected]) and only received standard responses with no real attempt to resolve my issue. The solution offered by iHerb was to delete my old account and create a new one, losing my entire order history and written reviews. It’s disappointing that a company I’ve trusted for over a decade does not value its long-term customers.

I hope iHerb’s management will reconsider such policies and find ways to support loyal customers who face similar issues. If no changes are made, I will have to explore other platforms that treat their users more fairly.

I have been a customer of Iherb for three whole years now, but my last order with them on October 10, 2018 (# ***) has left me feeling disappointed and frustrated. I am sad to say that I will never purchase from Iherb again. Their customer service is inconsistent, incompetent, irresponsible, and careless. They don't seem to care about their customers' orders, shipments, or inquiries.

I used to place many orders to be shipped to Hong Kong, and I never had any problems. However, my last order was sent to Vietnam because I wanted to give my mom a gift. I thought Iherb would know how to handle the shipment with customs and their DHL logistic company in Vietnam, but I was wrong. Other foreigner friends of mine have had no problem with Vietnam customs and logistics from Iherb, except me as I am Vietnamese, so they want to suck my blood. Now my order is still with Custom clearance in DHL's custody, and they are not helping me at all. They are asking me to do their job, which includes custom clearing with full of paper works, taxes (import tax, VAT, etc.) clearance, fee for checking products hygiene, or I have to get a hygienic certificate from the manufacturer which Iherb failed to provide. Iherb even asked me to contact the manufacturers in the US to get one, which is ridiculous.

With all the troubles my family and I are going through in Vietnam, I finally requested Iherb to help ask DHL to ship my order to Hong Kong rather than return it to their warehouse as it would reduce costs for customers and waste everyone's time. But they refused to help. I am extremely disappointed with their service.

I will keep writing bad reviews about Iherb until they get their act together and serve their customers right. They need to stop putting their right/bull$#*! first because we are their customers. They failed to do their job and refused to compensate the customers.

In conclusion, Iherb is a bad company, and I would not recommend shopping with them.

I recently made a purchase on iHerb.com for a total of $185. I ordered two flax oil and three joint repair products. However, after waiting for 7-8 days, I realized that my order had not arrived yet. I tried tracking my order, but the information was not helpful. So, I decided to contact customer service through their chat feature. Unfortunately, I had to wait for quite a long time before someone finally responded. When I asked about my order, the representative simply told me that it was being reshipped.

After waiting for another two weeks, I finally received my order. However, I was shocked to see that the box was imprinted with "Office Depot" all over it. The box was also very damaged and looked like it had been shipped to China and back. It was patched together with tape and had all kinds of labels marked off with black marker. When I opened the box, I found a plastic bag with a piece of styrofoam on top of everything. Then, I found a very damaged, old, ratty, filthy dirty extremely large white plastic bag (large enough for a Christmas tree disposal). Inside the bag were the three bottles of joint repair, which were dirty, filthy, and very "used" looking. Then, I found the two bottles of flax oil wrapped in brown paper, which was soiled with the oil that had leaked. Both caps were loose, and oil was all over the bottles. The leakage onto the brown paper was very easily seen in pictures I took. Finally, at the very bottom of this Office Depot box were two pieces of cardboard, ripped, folded three times, to cushion the bottom of the box.

I have been ordering supplements for years, literally, and I have never, ever had anything this filthy come to my home. It was so nasty that I had to put it out in my garage. As I began to open it, I became more and more appalled. I tried to submit pictures of the damaged products, but they were not accepted. I also tried to explain what happened to customer service, but I gave up after several attempts. This was evidently the order I placed on May 13, 2017, and it went 'round the world, ended up at Office Depot, and then got sent to me on May 24, 2017.

One of my inquiries into this came back with a response about some kind of flavoring, which I believe the man said was raspberry. I could not figure this one out at all. Overall, I am extremely disappointed with my experience with iHerb. This is the last resort for reporting this all under one roof, and I am certainly finished with iHerb in the future.

So, I decided to give iHerb a try and placed an order. However, I ran into some issues with the delivery. According to the tracking information provided by OnTrac, my package had been delivered, but I never received it. I checked with my neighbors, but it wasn't there either. I requested a re-ship, but the auto-reply I received asked for confirmation of my shipping address, which was already correct. It seemed like a delaying tactic, and I couldn't even reply to the email. So, I resubmitted my request and waited.

After a few days, my order finally arrived, but it was the second shipment. OnTrac showed that it had been delivered behind a gate, but we don't have a gate. I checked with my neighbors again, but it wasn't there either. It had been raining for the past two days, so I was worried that my package might have been damaged. Fortunately, my neighbors found it and let me know.

Overall, I'm not too happy with iHerb's shipping service. OnTrac has lost packages four times now, and it's frustrating to deal with. I understand that mistakes happen, but it's important to use a reliable shipping service. If iHerb used a better shipping service, I would consider ordering from them again. However, until then, I'll have to look elsewhere.

I have to say, I was a big fan of iHerb for a long time. I mean, who doesn't love getting all their health and wellness products delivered right to their doorstep? But recently, I had a bit of an issue with an order and let me tell you, it was not a pleasant experience.

First of all, let me just say that I'm not the type of person who likes to complain. I understand that mistakes happen and I'm usually pretty patient when it comes to resolving issues. But this time, it was just too much.

So, here's what happened. I placed an order with iHerb and when it arrived, one of the items was missing. No big deal, right? I figured I would just contact customer service and they would take care of it. Boy, was I wrong.

I started off by emailing them, but the representative I was dealing with just didn't seem to understand what I was asking for. I tried to explain it as clearly as possible, but it was like talking to a brick wall. After a week of back and forth, I decided to call them. That's when I found out that iHerb no longer offers phone support. Seriously, what kind of company doesn't offer phone support?

So, I tried the live chat option instead. I explained to the representative that I have a health issue that makes typing difficult and requested phone support. But they refused to make an exception for me. I even asked for a manager, but was told that one wasn't available. I was promised a call back, but it never came.

It's been a few months now and my issue still hasn't been resolved. I'm honestly so disappointed in iHerb. I used to recommend them to all my friends and family, but now I wouldn't even consider ordering from them again.

And what really gets me is that they wouldn't accommodate someone with a health issue. I mean, come on. That's just not right. Overall, I have to give iHerb a 1-star rating. Until they bring back phone support and start treating their customers with more respect, I won't be shopping with them again.

I recently tried out iHerb, an online store that claims to offer fast and reliable service. I live in New Zealand and decided to use their recommended shipping method, DHL Global Priority Mail. My first order arrived promptly and safely in July, so I decided to place a second order at the end of August. Unfortunately, my second order has not arrived yet.

I tried to contact iHerb multiple times through email, but it took them four emails to finally reply to me. They suggested that the delay was due to "International Shipping; Local Customs Regulations or your Local Delivery Provider." As a retired journalist, I decided to do some research on my own. I contacted the NZ Customs, who keep records of packages sent to New Zealand residents that are currently being held for inspection or have been returned to sender or destroyed. According to them, there is no record of a package from iHerb.com under my name and address falling into this category.

I also contacted the local delivery provider, New Zealand Post/DHL Courier Post, who had no record of receiving the package and referred me to DHL Global Mail headquarters in Frankfurt. DHL Global reported that "We find only the DHL World track system following package status and can tell you that the packet was not sent from the USA since 30.08.2013."

I shared this information with iHerb's customer service, but they repeated their previous response and apologized for any inconvenience caused. However, I need the product and my patience has run out. I would advise international consumers to be cautious when dealing with this company. It seems like they have little idea about how to conduct an online or mail order business. They claim that there is no way to trace a package once it has left the US, but in this day and age, that is simply not true. My first package arrived with four bar codes attached at various stages of its journey, leaving a footprint that should be accessible to the general consumer. In this case, DHL's report confirms that the package never left the US.

I recently had an experience with iHerb that left me feeling frustrated and disappointed. I placed an order for Rs 1,565.49, with shipping costs of Rs. 1,154.72, for a total of Rs. 2,720.21. However, when my package arrived, I received a call from DHL informing me that I needed to pay an additional duty fee of Rs. 2800.00.

As a customer, I was under the impression that the package would be duty-free since it was for personal use. However, the duty fee was almost 200% of my order value, which seemed unreasonable. When I asked the courier company to reduce the tax amount, they were not willing to help. In the end, I was forced to return the package since it was not worth paying an additional Rs. 2800.00 for a few packets of pasta.

I believe that iHerb should inform their customers about the potential duty fees when they place their order. This would help customers make an informed decision about whether or not to proceed with their purchase. When I reached out to iHerb about this issue, they apologized and explained that the amount of duties and taxes are determined by the country. They also mentioned that DHL can charge a handling fee for their customs clearance process.

While I understand that iHerb cannot always predict whether or not customs fees will apply, I believe that they should still inform their customers about the possibility. This would help customers avoid unexpected fees and make more informed purchasing decisions. Additionally, I was disappointed to learn that iHerb does not offer refunds for customs fees since they are not paid to iHerb.

Overall, I was disappointed with my experience with iHerb. While I appreciate their response to my inquiry, I believe that they could do more to inform their customers about potential customs fees and offer more support in resolving these issues.

I recently had an experience with iHerb that left me feeling extremely disappointed. I placed an order for $75 worth of products from India, but when the order arrived, I was informed that I would have to pay an additional $45 in customs duty. This was a shock to me, as I had not been warned about these charges when I placed my order.

I decided to send the products back to iHerb, as I felt that I had been misled. However, when I contacted their customer service team to request a refund, I was told that I would not be eligible for one. They explained that the cost of returning the products would be as much as I had paid for them, so it would not be worth it for me to do so.

Feeling frustrated, I asked if there was any way that I could get a partial refund for the customs duty that I had paid. After some negotiation, iHerb offered to refund 50% of the amount I had paid, but only in the form of store credit. This was not helpful to me, as I live outside of the US and shopping at iHerb is already expensive due to customs charges.

I was disappointed to learn that iHerb's website does mention the possibility of customs charges, but does not provide any information about how much they might be. I believe that it is important for companies to be transparent about all costs associated with their products, so that customers can make informed decisions.

Overall, I was very unhappy with my experience with iHerb. I felt that they did not care about my satisfaction as a customer, and I will not be shopping with them again in the future. I hope that others will be aware of the potential for unexpected charges when shopping with iHerb, and will consider this before making a purchase.

I recently made an order from iHerb on July 9th of this year. The order was shipped the very next day through ARAMAX and I received the tracking number ***2433. However, when I checked the order status, I saw that the order was on hold due to missing KYC documents. I tried contacting the iHerb team, but they asked me to contact ARAMAX instead. So, I immediately phoned ARAMAX customer care on July 11th regarding the same issue. They informed me that the documents had been verified and that the order would be shipped in a day or two, which I believed.

I kept checking my order every day, but the order status remained the same. So, I contacted iHerb again and they stated that I hadn't submitted the documents to ARAMAX, which is why the order was on hold. I couldn't believe what they said because I had already contacted ARAMAX and they told me that the documents had been received.

Today, I contacted ARAMAX again in the morning and they said that the documents were attached. But when I asked why the order wasn't in transit, they simply said that they didn't know where the parcel was. I mean, how can someone be so unprofessional, apathetic, and deranged? It's been 8 days since I made the order, and I still see no progress of the order at all. I am so tired of contacting both ARAMAX and iHerb. I feel robbed, humiliated, and embarrassed.

I called them to refund the money, but they are denying to give it back. What do I do? The next step is filing a complaint against ARAMAX in the Consumer forum. It's funny because I was having a conversation with an iHerb customer care executive named Alyzamarie. Instead of updating me with the order I am concerned with, she was sending me the order status of my older item. How can we trust them when they don't even know what order they're talking about? Looters took my 60 dollars. I don't know what these frauds are high on.

They even wrote in their terms and conditions page that if the KYC isn't submitted within 5 days of making a purchase, the order will be cancelled and sent back to iHerb. However, it's been 9 days since I made the order. So, accordingly, the order should have been cancelled and I should have received my refund.

Overall, I am extremely disappointed with the service provided by iHerb and ARAMAX. The lack of communication and professionalism is unacceptable. I would not recommend using their services to anyone.

I recently had an experience with iHerb that left me feeling very disappointed. I was excited to purchase multiple products from their website and have them shipped to Canada. I made sure to select Canada as my country, English as my language, and Canadian funds as my currency. I even double-checked that all of the products I wanted were listed under Canadian funds. However, when I received my Visa statement, I was shocked to see that I had been charged in US funds, resulting in an $82 difference.

I was frustrated and confused as to why this had happened. I reached out to iHerb via email to see if they could help me fix the problem. Unfortunately, all I received were generic responses apologizing for the inconvenience and no indication that they wanted to help me get my money back. I even suggested potential solutions, such as offering me something off my next order or returning the difference in exchange, but they did not offer any other customer service options.

What bothered me the most was that I had screenshots of my order showing that I had selected Canadian funds, yet I was still charged in US funds. It felt dishonest and inaccurate. When I expressed my frustration to iHerb, they simply told me that they would pass my feedback along to improve the next experience. This did not help me in any way and left me feeling like my concerns were not being taken seriously.

Overall, my experience with iHerb was very disappointing. I had assumed that my products would be sent to Canada with Canadian funds, but I was charged in US funds instead. When I reached out to customer service for help, I received generic responses and no solutions. I would caution anyone considering ordering from iHerb to read reviews and consider other options before making a purchase. I would not recommend this website to anyone based on my experience.

Yo, I gotta say, I was pretty disappointed with my experience with iHerb.com. I ordered some Dandy Blend on July 10th and they said it would be here by July 20-28th. But when I checked my order on their site, it said the delivery guy tried to drop it off on July 19th at 2:40pm but it was a no-go. I mean, everyone was home and our doorbell works just fine. So I hit up their customer service and talked to this cool chick named Nathalia. We went back and forth for days and she said the product was returned to the warehouse in Burlington but it would be delivered by today at the latest. But she couldn't answer my other questions about why it couldn't be delivered or where it was.

Then today, I get an email saying my house isn't safe to deliver to and they cancelled my order and refunded my money. They even said they'd give me free shipping on my next order. But here's the thing, Amazon, Fedex, and DHL all deliver to my house all the time, so what's the deal? I had to wait almost three weeks for my Dandy Blend and now I gotta order it from somewhere else.

Honestly, I wouldn't even give them one star. But I did get an email from someone named Star on their team, and they apologized and refunded my money. They even offered to waive the shipping fee on my next order if I use DHL. So I guess that's something. But still, not a great experience overall.

I ordered some supplements on May 7, 2023, to be delivered to my friend in Algeria.

There has been no update since May 20, when the parcel was held in customs.

The Passport staff, the delivery company for iHerb, specifically told me to contact them for the refund process if the parcel is not delivered by June 8.

The iHerb staff told me at first that I can get a refund if the parcel is not delivered by June 8.

The mention that I contact the Passport staff if I don’t get the parcel by June 8 was now removed from the iHerb website.

Also the delivery date was modified, which is not correct to do.

Now the iHerb staff said they can only give me a refund for the customs fees or the order value, whichever is less, and only after my order is delivered.

This is not at all what they told me at first.

On my invoice, in the section Refund Policy, it is stated that I can file for a refund no matter the reason and it does not say that I can get a refund only for the customs fee and only after the parcel is delivered.

My friend in Algeria has an incurable autoimmune disease and the supplements were for him.

I need the full refund for the order value in order to send him this money for his treatment.

I’m asking a qualified iHerb agent to start the refund process and help me get the money back for my order value, just like the iHerb staff told me at first.

My order number is [protected] from May 7, 2023.

To this review I attached the relevant pictures of my invoice and of the latest update for my order.

In case my full order value is not refunded, I will open a dispute and I will ask my bank to get the refund for the full order value from iHerb.

This is totally unacceptable.

I was a loyal iHerb customer until now, as I ordered from iHerb in the past and the orders were delivered to my friend in Algeria so he can benefit from the supplements.

But with this order everything went wrong and the iHerb staff only offered me a refund for the customs fees or the order value, whichever is less, and only after my order is delivered.

I can’t afford to lose this money because I need it for my friend and his treatment.

I’m waiting to be contacted by a qualified iHerb agent regarding the confirmation of my refund for the full order value, which is to be sent to my original payment method in my bank account.

I totally don’t recommend iHerb! It used to be a reliable store but now I can only say that you must stay away from them! Just buy from local supplements store or pharmacy instead!

Bunch of thieves!

They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what! He blocked me from both! Such a useless manager!

Don’t buy from them ever! Not safe at all! That’s why the SEC always rejected their IPO! They can’t go public! They are bunch of scammers!

I ordered #[protected] and they forgot my pea400 supplement. They refunded me for this. They said they would honor a free ship on the next order but once I placed the order they refused to compensate me for the shipping cost as promised. They ignore me and posted on trust pilot that I am asking for perpetual free shipping which is an outright lie. I want my $28 back I've been conned out of .

In reference to order # [protected]:

I keep reading that folks are making orders only to be charged without delivery of the order. Accounts are blocked or deactivated. This is what happened with my account and my order. I put in a ticket for it, called and left messages, wrote emails... iherb only answered on one review asking for my order number, which I then provided. They never responded after that. I'm sick and needed those supplements. I don't have a ton of money to just throw away. From other reviews I've read, this has been going on for years, which leads me to believe it's either that you don't care enough to fix it, or you are purposefully charging people without sending the product. I'm assuming you're competent people so I'm not going to go there. This is highly unethical no matter what the underlying reason is. I would like to be refunded immediately. Further, I would like for everyone else who's been stolen from to be refunded and for the issue to be corrceted. It's really upsetting to see how many people this has happened to for years with no correction. "We're working on it" or "we're sorry you had this experience" doesn't quite cut it when you've been taking from people for years. 100% unacceptable

One item number 1 (hyaluronic acid) was found missing from the above order .

Order Delivered

Delivered On

Apr 28 at 09:05 PM

Shipped to

Lee Ah Wang

B13-7 Pavilion Hilltop Condominium

Jalan Changkat Duta Kiara, Mont Kiara

Kuala Lumpur, Malaysia 50480

Malaysia (MY)

Shipped with

Skynet

Tracking Number

[protected]

There nothing wrong with the package.

First time I am have this problem, missing item. So far it has been very good.

I tried to log into my account today (April 7 2022) but it’s bloqued. I signed in with my phone number and when I try to resolve the issue they ask for the email that I signed in with but I didn’t use an email. I have made an order, already paid for, before my account was bloqued and I wonder if I’m still gonna receive my order

Hi I confirm that I received a packaged box from iHerb relating to my order number no [protected] . The box was soiled by a leakage from the contents. On opening the box I observed that the leakage was from the mask and conditioner I ordered. Clearly, an error has been made and I am disappointed to see that I have been sent the order in a very bad packaging. I am hereby attaching pics of the same..u can easily see the bubbles n stickyness in packing...and also proof of leakeage on the carton..

want my refund asap + compensation since this situation is unacceptable

BY Sawsan Hasan

Order DHL [protected]- The DHL staff are refusing to deliver to the address as they mentions on the shortage of Staff, however i am unable pick up the package due to i work on another island and i am unable ravel to Main Island. requesting your help to the package to be delivered to mentioned address in the order, as it our Main Male Office

Order# 916629234. Purchases from Dec. 02, 2021 are still NOT DELIVERED. Yet, my account says "Delivered" Dec 5th. I made a previous complaint and doing this follow up, nothing has still been fixed about this.

I received an email by "KIM B" DEC 11, 2021 asking if want refund or it shipped and to leave address to confirm account. I still wanted them shipped and conformed my address.

I asked for a LIVE CHAT through the site to make sure it indeed shipped this time. Dec 15 Ira reaches. The wait was too long. 3 people ahead of me. Then I get conversation without me in my email from IRA a little later. That was odd! Rochelle reached out Dec 15th 10:44pm.

Get this! I replied back. Every single reply to company emails comes back with a message of "DO NOT REPLY TO EMAIL." I keep getting emails but no one is conforming my order being reshipped. I keep getting DO NOT REPLY TO EMAILS. I chose the shipping. Still nothing. I just want my refund $52. 17. Paid $52.17 and no product.

This is ludicrous and a catastrophe! All I ordered was tea and syrup. Why are customers accounts saying DELIVERED and nothing has been delivered?
Why is it the company can email and ask us questions but we customers can't respond back to your emails? I tried to resolve. 5 Photos below of them emailing me but my responses were declined.