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1.4 94 Reviews

PuppySpot Group Complaints Summary

9 Resolved
77 Unresolved
Our verdict: With PuppySpot Group's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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PuppySpot Group reviews & complaints 94

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2:51 pm EDT

PuppySpot Group puppy mill

This company has the worse customer service. They lie about vetting breeders before working with them and most are actually puppy mills. They scammed me out of $4, 500! I selected a puppy on July 18, 2019 and was assigned a puppy manager to assist in getting my puppy home only to find out she couldn't answer my questions. They sold me on using there transport team instead of flying to pick up myself. The travel travel date was delayed 4 times before I finally voiced my concerns. As soon as I did they said they can't place the puppy with me. I'm now trying to get my money back! It's a scam!

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4:45 pm EDT

PuppySpot Group transportation issues, no communication about the issue

My family purchased almost $10, 000 worth of puppies from this company. There was no issue with the first two at all, service was great. But, when it came to the last puppy getting delivered it was a complete disaster. I was told my puppy was going to be at my house July 13th but multiple people. I got a text from the transport company with transport information that was for me, but with the wrong puppy and wrong date two days before the delivery date! I called them to fix the issue and was confirmed three different times to make sure it was adjusted correctly and that I would be receiving my puppy on time. I got a text the very next day with correct puppy information, but with the wrong date still! I called them to fix their issue once again and requested I be refunded my $799 delivery fee since they messed up so many times and that I would not be getting my puppy until a week later to be told no. So they lied to me the day before saying that everything had been fixed, when it had not. They told me I could reschedule but it would be another two weeks. I asked why all of this happened and they explained that they had to switch the transport company because the truck was full. They failed to notify me of any of this! I had contacted them 3 separate times prior to this incident to get more information on the transport and got a response 2 days later each time only to not get any information and that they would get back to me on this. I am extremely frustrated that my family spent so much money with this company to be this dissatisfied. I need at the very least this transport fee of $799 refunded to me as the company did not do their due diligence to make sure the customer was completely satisfied and communicated to about the issue they ran into. I purchased my puppy June 15th so this really should not have been an issue since the travel date remained this the entire time! Please refund me the transportation money asap. This is a copy of the receipt I received in my email for payment conformation just so you can see my individual transaction.
Lonnie (Puppy ID #604136) $2, 349.00
Health Certificate, Pet Carrier, and Travel $799.00
Taxes $299.07
TOTAL $3, 447.07
TODAY'S PAYMENT -$3, 447.07
REMAINING BALANCE $0.00
I paid way too much money for this to be handled the way it was and for no one to communicate at all with me about the situation. I now have to take the day off to receive my puppy since they scheduled my puppy's delivery date on a weekday without notifying me prior to scheduling. Fyi, my puppy is not even leaving until the day after it was supposed to arrive at my home. So I will not receive him until the middle of the day Thursday, July 18th. This is so unacceptable I cannot believe my family gave so much money to this company. My phone number is [protected] if you would like to contact me for any more information. Thanks

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4:47 pm EDT

PuppySpot Group puppy sales

At first, PuppySpot looks like a great website with lots of puppies to purchase. However, the salespeople are just that... salespeople. I asked two different salespeople how big the puppy that I chose would grow to be. One said 70-80 pounds and the other said 100 to 120. They really have no idea. They will tell you anything to sell the puppies. They promised to send us photos and videos of the puppy after we purchased her. They never did. They promised that the breeder would answer our questions about the puppy we purchased. They never did. Even worst, the puppy that I purchased arrived sick. Two veterinarians confirmed that the puppy was sick for several days before shipping. Also, the customer service people did nothing to help our sick puppy. They just quoted the warranty, which actually does not cover illnesses that the puppies may have when you purchase them. So, the health warranty that PuppySpot promotes really means little. I asked multiple times to have a supervisor or someone from management contact me. No one ever did. And emails and calls to their customer service were not returned. We learned our lesson and will never use PuppySpot again, but will rather go straight to the many breeders available.

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7:15 pm EDT
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PuppySpot Group my puppy makana hart dn56704802

I purchased a puppy from PuppySpot and picked her up from the breeder May 19 2019.

I believe the breeder exchanged the puppy I'd adopted which was more expensive, for her sister of the same litter. Both puppies were advertised through PuppySpots website.

I've contacted PuppySpot more times than I can count for various reasons but it seems like when they have your money, nobody wants to return your calls.

I sent pictures of the puppy I currently have and there is no way they can deny I have the wrong puppy. This is too complicated to get fully into it but communication has been extremely PROBLEMATIC for me. I have to keep contacting them for updates but nobody gets back to me as serious as this complaint is.

I finally got a hold of someone and I was told customer service advocates is handling it. So I hope you got all the pictures I sent as that wasn't acknowledged, either.

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7:01 pm EDT

PuppySpot Group sick/unhealthy puppy

Tim L in California bought a puppy. Their breeder is a puppy mill and the veterinarian failed to check the puppy for a hernia. I'm a chef and I noticed it. We were lied to from the start. Lied about the breeder, about the health warranty and health of the animal. Now they are refusing to refund the full price. I have called senator Marco Rubio's office about this company.

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12:05 am EDT

PuppySpot Group misleading information

I thankfully never got to the point of buying a puppy, although I was pleased to see so many positive reviews on their website, which I am now convinced were produced by the owners or employees. I was looking at a Pembroke Corgi puppy named Bree...black head, so probably a tricolor...with standing ears. I read about her, then went back to where I saw her picture, to go on to the next puppy. Imagine my surprise when Bree was now a much younger puppy of the same color, ears down, with a pink bow, and the puppy that was before called Bree was now named Jackie. I was confused, but went on to the next puppy that looked similar to the original Bree. Her name was Angel. After reading about her, I went back to the main page to find that Jackie was nowhere to be found, the puppy with the pink bow had a new name, and Bree was now a puppy two rows down. When I couldn't find Angel again, I decided to send a message to Puppyspot. After outlining all that I said here, I tried 4 or 5 times to submit my message but kept getting "error." Without changing any of my personal information, I entered a new message that just asked them to email me, and surprise! It went right through. A company that can sniff out a complaint before the message is even submitted? Obviously they've had so many complaints that they can. I wouldn't dream of doing business with such a shady bunch!

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3:17 pm EDT

PuppySpot Group failure to uphold their health guarantee

We are the parents of a Morkie from Puppyspot. The puppy came from a breeder in South Dakota. Our puppy has tested positive for Giardia and its side effects have put the health of other family members in jeopardy due to compromised immune systems as they have had exposure to our dog. The parasite has also affected our 3 lb puppy due to the side effects of the parasite as well.

Giardia was not something we expected as the pre-flight veterinary exam, which was completed 3 days prior to her arrival, was attested to by a veterinarian who claimed that she had a "normal" gastrointestinal system. It was confirmed that the "breeder" did not provide a stool sample and/or the vet never requested one. I am of the purview that the puppy did not have a through veterinary exam prior to the flight. In addition, the "breeder" vaccinated the puppy herself and that proper veterinary care at the appropriate interval would have eliminated this issue.

Further, as no breeder ID number was able to be located for this person at the time the deposit was made, a search of same has revealed that our puppy is one of many puppies she breeds. Now, with a diagnosis such as Giardia, perhaps her housing is not a clean and healthy environment for puppies to be raised in. Further, research of the breeder together with a review of what Giardia is, this purported person from South Dakota, may possibly be a puppy mill with unsanitary conditions. With the above being said, your "health guarantee" states the following: It all starts with choosing our breders. We carefully screen our breeders and only work with those who meet our industry-leading standards. Once a breeder has been accepted into our community, we continue to ensure that they are raising healthy puppies by requiring comprehensive health evaluations for every puppy they place through PuppySpot." (As an aside, the typographicial errors in the aforementioned sentence are by PuppySpot.)In this case, the within diagnosis does not uphold their alleged guarantee.

It is unfortunate that I already had reservations with regard with purchasing a puppy through PuppySpot after reading the reviews about other owner experiences with regard to sick puppies. My concerns were expressed to Lynn at the time the discussions began with regard to our puppy and it was explained to my husband that there were "just a few bad reviews". I am now one of those owners with a sick puppy and I intend to make other aware of my "1 star" review and of the misrepresentations sold.

Due to this Morkie's diagnosis, PuppySpot does not comply with their own health guarantee and I am of the opinion that the examining veterinarian was a fraud

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11:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

PuppySpot Group teacup puppy

I purchased what I was guaranteed to be a teacup Pomeranian. While they now state they make no guarantees to the size of the dog, they did listen to recordings and the agent did indeed guarantee this pup would be 5 lbs or under. At the "ripe old age" of 8 months, this pup is already 12 lbs. I called and spoke to the office numerous time, each time they assured me that they would get back to me. They blow me off, don't get back to me and have not kept their word on any type of refund. Once the pup leaves them, there is no such thing as Customer Service. I paid $3, 749 for a puppy that I could have rescued at the humane society for. Completely disappointed and let down by this organization and will NEVER recommend them to anyone I know.

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12:08 pm EST

PuppySpot Group low quality dogs

Puppyspot is a fraudulent t company that sell low quality substandard dogs from fraudu!ent BREEDERS!I

I am going Forward with a Lawsuit Against the company and Also these-SO-called BREEDERS TOO!

Never buy a dog from these people. I believe they illegal!y breed puppymil! Dogs !
Go to a REPUTABLE BREEDER IN PERSON TO BUY DOGS ! Puppyspot WILL be served very soon for Fraud, as well as the BREEDERS!
THIS IS A FRAUD BASED COMPANY, AND I AM GOING TO EXPOSE THEM FOR WHAT THEY ARE ! They WILL BE SHUT DOWN FOR ANIMAL ABUSE, FRAUD, AND BREEDER FRAUD

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4:32 am EDT

PuppySpot Group breeders and customers beware

The reason I really wanted to use PuppySpot to place my English Bulldog puppies was they are sold "Pet Only." This way I feel they are going to families that really want them as family members not large breeders.

PuppySpot works hard to make a customer happy. You are paying thousands more than what myself as a breeder sell these puppies for outside. I offer a one year guarantee. PuppySpot holds the breeder accountable for the health of the puppy. I fully understand this but if there are any issues PuppySpot comes right back to the breeder. They aren't offering you something special on top of what I'm willing to do. I do stand behind my puppies.

What they don't realize is they also work for the breeder. They have a mindset that we're here because our puppies can't sell otherwise. In order for me to furnish you with healthy, playful and excellent bloodlines I put a lot of work and spend a lot of money. To have quality dogs they really need to work with a breeder. Not all puppies have the same excellent bloodlines. Please research the heritage of the puppy you're considering. There are some English Bulldog puppies on their site I wouldn't ever consider buying. A purebred dog doesn't always mean your getting the best bloodline available.

It appears everyone works in a different office. There is no organization and no one knows what the other person has done or said. My last puppy was supposed to be at the airport at 10 am. A late night email changed this to 6 am. I wouldn't even have known this but I happen to look at my email around 4. I call to double check this because it's a 45 minute drive to the airport. I was there at 6 am just to find out it was 10. Now I'm looking at a 4 hour wait. They are not honest. The flight chaperone called me to say she missed her flight and she couldn't make it there in time for the 10 am flight. They told me she did not miss her flight. The chaperone called me directly to tell me so.

At the health check if there are any health issues or cosmetic issues they cancel the sale. Ok I can understand that but sometimes it's a simple issue that can be remedied. They cancelled the sale then called me to say the buyer backed out. That was just a flat out lie. Why not work with the breeder and discuss what the real issue. They just simply cannot be trusted.

If you want a quality dog for thousands less start looking online for breeders. Go to AKC Marketplace, look at FB Clubs especially for Bulldogs. Ask for references on breeder. Make sure you get a health guarantee. In my opinion try to find small in home breeders not large kennels. I'm not going to breed bulldogs if they aren't inside laying around my feet. If you do look to buy from a kennel find out about their facilities. There a definitely good ones where the owners truly care and became breeders for the love of the breed.

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5:56 pm EDT
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PuppySpot Group - completely incompetent

0 Votes Puppyspot is great if you are looking for a frustrating experience exasperated by people who really don't want to sell dogs and the worse customer service imaginable. Here's my tail... After losing our dog of 14 years, I found a dog on Puppyspot. We closed the deal on a Saturday and I was told the dog would likely be sent on Thursday. They asked...

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4:39 pm EDT

PuppySpot Group Puppy Mills

I found what I thought was the perfect puppy for us on Puppyspot. They would not let me talk to the breeder or even tell me anything about the breeder so I could do some research.

I should have listened to my inner voice but the puppy looked perfect. She got here with Giardia. The breeder was listed online as a puppy mill type place.

The puppy was never socialized at all and was kept in a barn with many dozens of other dogs and ignored until someone purchased her. To this day she cowers and runs and hides from anything. Golden Retrievers simply do not do that. They are people friendly dogs.

I have talked to people who got other pups from the same litter and they all report the same problems.

A reputable purebred breeder would socialize the puppy from very young and not leave them to fend for themselves among a barn full of other dogs.

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SilverNipples
, US
Apr 05, 2019 12:28 pm EDT

How did that work for you Brenda? Not very well I imagine.

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B
BelindaB
, US
Dec 22, 2018 12:28 pm EST

Then, THIS COMPANY WILL BE EXPOSED TO THE WHOLE COUNTRY, ON THE NEWS ! They don't realize WHO THEY JUST SCAMMED !

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BelindaB
, US
Dec 22, 2018 12:25 pm EST

I AM going to END THIS PUPPY MILL COMPANY'S LIFELINE! AND THE BREEDERS! MY LAWYER WILL SHUT THEM DOWN !
THIS COMPANY WILL GO DOWN VERY SOON !.

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BelindaB
, US
Dec 22, 2018 12:18 pm EST

I am filing CHARGES AGAINST THIS COMPANY AND THE BREEDERS ! These puppymill animal ABUSERS WILL PAY FOR MY LAWYER ALSO!

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BelindaB
, US
Dec 22, 2018 12:14 pm EST

I had the exact same experience with this fraudulent company!
I am going to file charges against the company And the BREEDERS !

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1:21 pm EDT
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PuppySpot Group fraud

This company is legitimately troubling, and I highly recommend no one try to adopt a puppy through their service.
Some things to keep in mind:
1) They operate in a way that hides the identity of the breeders they obtain their dogs from. This is deeply troubling, because any and all legitimate breeders in the use have to be registered and obtain a USDA license number (which means they have regular inspections that ensure the dogs are not being housed in appropriately/are not puppy mills). This is public information and anyone adopting a dog from a breeder has the right to have access to the breeder's records through this ID number. PuppySpot will NOT give this to you. This is not to protect the breeders, but to protect themselves. If it becomes apparent that they do not have this ID number because the breeders are not registered, or if do have it and have knowledge of bad practices by the breeder, then people will not adopt from them. This happened to my brother. They finally gave him the breeder's USDA ID number and it came out that the breeder had multiple infractions against them and may not have had an inspection in 5 years. Their "no puppy mill promise" is an outright lie.
2) They do not provide any written and signed contracts to ensure the protection of the buyer. They have next no accountability for whatever happens during your transaction with them and you have next to no legal backing to protect you if and when your dog arrives a different breed, is sick, or if just doesn't show up at all. You're out thousands of dollars. If you request a contract, they will simply redirect you to their terms of use on their website and ignore any further inquiries. Which bring-s me to my next point.
3) "Taylor M." (email address is [protected]@puppyspot.com, phone number is [protected], ext. 266) will outright ignore you if you ask questions that you have every legal right to ask. This is not only an atrocious and unprofessional business practice, it is also a huge red flag. If your request any information that will support your rights as a buyer of a puppy that is the breed promise, of proper health, and has documentary proof that it does not come from a puppy mill, Taylor will completely cut-off contact with you.
I end this reiterating that no person who loves dogs, believes in protecting themselves, and who does not want to support the puppy mills that this business is protecting, should contact this service to adopt. My brother is the type of person they take advantage of—the eager, non-legal savvy, impatient, and relatively shallow. He paid them without consulting an attorney and without signing a contract ensuring that their promises would be kept. His dog is due to arrive in July—and I have no hope that the dog will arrive in the state that he anticipates. (It will either be sick, a breed they're passing off as the one he requested, will arrive the breed he requested and healthy but will become sickly further down the road, or will not arrive at all.) When that happens, as I've told him, he will be optionless and this terrible service will continue their bad business practices and continue funding puppy mills.
Don't be my brother. Don't order from these people. If you choose to contact them, protect yourself and get paperwork, the breeder's USDA ID number, and a signed contract. If they choose not to provide you with this information that should be public, you'll know why.

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10:54 am EDT
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PuppySpot Group my puppy

Hi,

I bought a female German Rottweiler in March of 2018. I'm told she was 8 weeks by then. Since the day she has arrived, she has two UTIs, kennel cough, Gardias, hookworm, and whipworm. This is all before she even turns 4 months old. The breeder is not complying with my request to be given medical history records of her parents of anything that is genetic, hereditary, or any illnesses they had especially the female mother while she was pregnant. We also have been denied a certificate to be given by the breeder as well for Hip certificate since it runs in the Rottweilers genes. We need you to request those records for us please and we want to be refunded the full amount of what we paid for including the airport fees. This is unnecessary, unfair, stressful, and has impacted us deeply financially, emotionally, and mentally. Worst of all, the poor puppy is suffering. We have saved every document of every vet visit she has been to since March 19th, the day we got her. We can't find any record of her in the system being a registered legal breeder, nor can find the puppy ID in the database. It shows it is pending. I am concerned they are associated with a puppy mill which is well known for abuse, neglect, and infested health issues. We want to be reimbursed full amount of what we paid, and reimbursements of vet medical bills that we had to spend in two months alone which was over 1, 000 dollars. Jasmine (Hope) is in system as pending. What bothers me is that Gracie (mom) wasn't registered until 10/11/17 and jasmine ((her name was hope we changed it to jasmine Hope) was only born 2 months later so either the breeder only recently got Gracie or registered her for the sudden want to breed her. I am disappointed and appalled by the withheld information we have the legal rights to not being given to us. It is shady and unprofessional. (Please excuse my grammar since I am using an iPhone to submit a claim)

Desiree

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7:27 am EDT
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PuppySpot Group bait and switch — tail no tail. I notified puppy spot of this and they explained, that yes the breader had docked it. no one has contacted me.

March 22, 2018
pet number 541676
Puppy's tail was docked and I didn't request that nor was I informed of this mutation. I would have chosen another doodle. The photos on the web site did not show a docked tail, nor is that what all other doodles have.

What breeder docks a tail and doesn't tell the customer? The reps in Puppy Spot customer service explained that they had spoken with her and seemed to refer to notes of some type.

I want a refund on my credit card.

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9:05 am EDT
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PuppySpot Group - delivery of puppy

Company promised several times delivery of a puppy, just to turn around several times and to inform us that the process would not be completed and not get delivery of a puppy without explanation. A puppy was agreed upon, paid for, and booked for travel, just for PuppySpot to cahnge it all and fail on the delivery of the puupy. It was a long drawn out...

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11:25 am EST
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PuppySpot Group brand new puppy in hospital

I bought a Labradoodle from PuppySpot a week ago. She arrived with a cough. As required by PuppySpot, I took her to the Vet and had her examined for her Guarantee Cert. She had hookworm, Giardia, and Bronchitis. She was put on several medications. After a week she was coughing non stop and is now in the hospital

Interestingly when you make an inquiry about a puppy you get inundated with emails and calls. Make a complaint about health. Crickets...

Don't get a puppy from this internet puppy mill!

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12:41 am EST
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PuppySpot Group - buyer beware! major rip off of clients! a word from the breeder.

I am a dog breeder that had worked with Puppy Spot for a few years. while I as a breeder work myself to the bone to produce healthy puppies, ethically, long 18 hour days, sleepless nights, no vaccations, catering to every client request and having no free time for anything, Puppy Spot comes along and makes anywhere from $1000-$2000 per puppy while doing...

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4:52 am EST
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PuppySpot Group purebred puppies

Luckily, I did not buy a puppy from them. In particular, I was looking at Pembroke Welsh Corgis. I was appalled at the pictures...so many looked sickly.

They tout "responsible breeders." So many of the pups were very poor examples of the breed. Wrong coloring, wrong markings and wrong eye color. A blue-eyed corgi is a serious breeding flaw and is a major disqualification. Merle markings are acceptable in the Cardigan Welsh Corgi, but not for the Pembroke.

Buyer beware! The exorbitant prices bear out that these so-called breeders are in it for the money, not for the health and well-being of these precious animals.

Shame on them!

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9:24 pm EST

PuppySpot Group my sad story

I read the sad post about the deceased dog. My story is similar. I bought a $3000 Yorkie from Purebred Breeders now called Puppy Spot. Changing their name because of the class action lawsuit brought against the owner. I got my little Yorkie in a crate shipped from Texas. He was supposed to be 12 weeks old but my vet said he was 4 weeks old, He was very ill when he arrived. Shivering and vomiting. He also had Parvo. He died of that deadly disease less than 6 months after arrival. Please learn from our sad stories not to buy a holiday Puppy from this place. If people stop purchasing these puppies they will shut down. Or the owner will just change the name and start over again. Horrible internet puppy mill.

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PuppySpot Group Customer Reviews Overview

PuppySpot Group is an online service that connects potential dog owners with puppies. Their platform offers a variety of breeds, providing detailed information on each puppy's background, health, and breeder. PuppySpot emphasizes a vetting process for breeders to ensure the health and well-being of the puppies. They also arrange travel for puppies to their new homes. Additional services include a health guarantee and post-adoption support. PuppySpot aims to simplify the process of finding a new canine companion while focusing on the animal's welfare.

PuppySpot Group In-depth Review

In summary, PuppySpot Group seems to be a comprehensive platform for those looking to adopt a puppy. While I cannot provide personal experiences, the following review is based on the information available on their website and general feedback from users.

Website Navigation and User Experience

Ease of Use: The website is quite user-friendly, with clear categories and search filters that help potential pet owners find their desired breed easily.

Website Design and Layout: The design is modern and visually appealing, with information laid out in an intuitive manner.

Mobile Responsiveness: The site works well on mobile devices, which is important for users on the go.

Puppy Selection and Breeds Available

Variety of Breeds: There is a wide selection of breeds available, catering to a range of preferences.

Availability of Puppies: The site regularly updates its listings, showing available puppies in real-time.

Information Provided on Each Breed: Detailed information on breed characteristics and care requirements is provided, which is very helpful.

Health and Vaccination Policies

Health Guarantees: PuppySpot offers a health guarantee for puppies, which is reassuring for new owners.

Vaccination and Deworming Procedures: The site claims that all puppies are up-to-date with vaccinations and deworming, which is crucial for puppy health.

Veterinary Health Checkups: Puppies undergo a veterinary health check before being listed, ensuring they are healthy.

Breeder Vetting and Standards

Breeder Screening Process: PuppySpot has a strict screening process for breeders, which is important for ethical breeding practices.

Breeder Qualifications and Reviews: The site provides information on breeder qualifications, but user reviews of breeders are not readily apparent.

Breeder Compliance with Animal Welfare Laws: PuppySpot claims to only work with breeders who comply with animal welfare laws.

Customer Service and Support

Responsiveness to Inquiries: Customer service is reported to be responsive to inquiries, which is essential for good service.

Post-Adoption Support: They offer post-adoption support, which can be very helpful for new puppy owners.

Availability of Customer Service Representatives: Customer service is available, but the hours of operation are not specified.

Pricing and Value for Money

Puppy Pricing Transparency: Prices are clearly listed, although they can be high for certain breeds.

Additional Costs: Additional costs such as shipping and accessories are mentioned, but specifics can vary.

Payment Options and Financing: Various payment options are available, including financing, which can make a puppy more affordable.

Shipping and Transportation

Delivery Options: Multiple delivery options are available, catering to different needs and locations.

Safety Measures During Transportation: The site emphasizes the safety of puppies during transit, which is crucial.

Condition of Puppies Upon Arrival: Most customer testimonials indicate that puppies arrive in good condition.

Customer Reviews and Testimonials

Positive Experiences: Many customers share positive experiences regarding their puppy adoption.

Negative Experiences: As with any service, there are some negative reviews, mainly concerning customer service and post-adoption issues.

Overall Customer Satisfaction: The majority of the reviews are positive, suggesting a generally satisfactory customer experience.

Puppy Education and Resources

Training Resources Provided: PuppySpot offers resources for training, which can be very beneficial for first-time owners.

Educational Materials on Puppy Care: The site provides educational materials, helping owners take better care of their puppies.

Community Engagement and Events: There are mentions of community events and engagement, but specifics are not detailed.

Return Policy and Guarantees

Return Procedures: The site outlines a return policy, but the specifics are not clear without further inquiry.

Money-Back Guarantees: Money-back guarantees are mentioned, providing some assurance to buyers.

Adoption Contract Details: Contract details are likely provided during the adoption process, but not publicly detailed on the site.

Ethical Considerations

Commitment to Animal Welfare: PuppySpot expresses a commitment to animal welfare, which is important for ethical practices.

Efforts to Combat Puppy Mills: The company states it does not support puppy mills, which is a significant ethical stance.

Partnerships with Animal Rights Organizations: Partnerships are mentioned, but specifics are not provided on the website.

Overall Reputation and Trustworthiness

Business Accreditations and Certifications: PuppySpot boasts several accreditations, which can enhance trust.

Industry Awards and Recognition: Any awards or recognition are not prominently featured on the site.

Media Coverage and Public Perception: The site has received media coverage, which generally seems positive.

Conclusion and Final Recommendations

Summary of Pros and Cons: Pros include a wide selection of breeds, strict health and breeder standards, and comprehensive customer support. Cons may include high prices and some negative customer experiences.

Suitability for Different Types of Owners: PuppySpot seems suitable for a range of owners, especially those looking for specific breeds and who value health guarantees and customer support.

Final Verdict on PuppySpot Group: PuppySpot Group appears to be a reputable platform for adopting puppies, with a strong emphasis on health and ethical breeding practices. However, potential adopters should always conduct their own research and consider all factors before making a decision.

How to file a complaint about PuppySpot Group?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with PuppySpot Group in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with PuppySpot Group. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against PuppySpot Group on www.puppyspot.com on ComplaintsBoard.com.

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Contact PuppySpot Group customer service

Phone numbers

+1 (954) 389-0100 +1 (866) 306-6064 More phone numbers

Website

www.puppyspot.com

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