Public Storage reviews and complaints 1
View all 322 complaintsPublic Storage - Illegal practices - the worst experience
I purchased not (1), but (2) storage w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back from anyone. Today, I stopped by the location to remove the 2 auto debits & to pay for the remaining days that I'll actually need the (2) storage, which is only up until 4/12/21. I was told not only that I cannot make such an attempt, but also that I'll be charged for the entire month! How can a company charge a customer for something they don't use? Since when is it customary to charge a renter a full month & not prorate it? Especially when the entire month is not used? I continue dealing w/ erroneous charges & improper customer service. I've made 2 calls today & I'm still waiting for a supervisor to call me! Never again.
Desired outcome: I'd like to get this issue rectified before 4/1/21 and only pay for the days that I'll need the (2) storages.
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