The complaint has been investigated and
resolved to the customer's satisfactionResolved PSE&G — cool customer program scam
resolved to the customer's satisfaction
PSE&G is running a scam to enroll homes in the "cool customer" program. They install a thermostat (decent quality) and you agree to let them "cycle" your compressor on hot days. They promise a $50 that never comes. When you inquire they tell you "there is nothing here that says you are entitled to a credit, let me send an e-mail, someone will call you." You never hear from anyone. You never get the credit, and they shut off your AC to save there equipement when you really need your air conditioner. They refuse to put you in contact with anyone capable of resolving the issue. They claim no to have any phone number and that they only communicate by e-mail. They solicited my my mail, I have re-read the flyer multiple times to make sure I am not crazy. They are running a scam.