Progressive Casualty Insurance review: Billing from progressive auto billing online is incorrect by adding charges payments rejected from my bank.

I have been charged twice by progressive online payment system. On 8-5-25 payment in full $816.00 and received a rejection fee of $20 and later received late fee of $10 which none was my fault. I ended up paying $30 for the online payment system faulty operation.
Recently, on 7-30-26 I made a payment online again of $500 and progressive rejected it claiming it was my bank fault (wrong) the bank stated that they didn't see any transactions from progressive.
On 7-30-26 progressive took the payment $500 off my bank account and told us we were at fault by putting in the wrong account number, So my wife paid $ 400 the same day 7-30-26 over the phone totaling $900 which should have been a overpayment of $8. I only owed $892, today I was charged $20 again for a faulty system not working correctly.
My wife called on both incidents to progressive and was lied to that the $20 would be returned after several months we was charged the $10 late fee for not paying the $20. Today 8-10-26 she talked to a progressive supervisor on the phone and got nothing but lies and blamed us for putting wrong account numbers.
Question, what company charges a fee to a customer for payment in full (TWICE) and refuse to return fees, for faulty system problems...Please check my account and see information.