Dear kristennorthrup,
Our apologies for the trouble you are experiencing while dealing with our Sedgwick department. I see my colleague Christine has reached out previous offering our assistance. We are still here ready and willing to help you get this resolved. If you would like our assistance, please send the following information – contact # for your mother, screen name (kristennorthrup), phone # used at time of purchase to smadvisor@searshc.com and we’ll be in touch!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear dkroth,
We are so very sorry to hear about your recent experience while trying to get a recall issue resolved. My name is Misty and I am with the Sears Cares team and we would like to discuss further the situation that took place to make sure the feedback provided is reviewed accordingly. At your convenience, please send the following information – contact #, screen name (dkroth), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear erothrock,
We are so very sorry for the experience with our installation and for the delay with receiving your refund. We certainly understand the importance of receiving your refund in a timely manner and we want to help with making sure this happen. Please send the following information – contact #, screen name (erothrock), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear R Hicks,
Please accept our apologies for the difficulties you have experienced with your stove and with our repair service. My name is Misty and I am with the Sears Cares team and we like to further investigate what has happen, and address to the best of our abilities. Please send the following information – contact #, screen name (R Hicks), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
PAML, we apologize for disappointing you with your recent bathroom remodel. We can understand how frustrating it is to not meet your expectations with the quality and follow-up. We would like to connect you with a case manager from our office to investigate your experience and assist you with your questions and concerns. If you could take a moment and please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which your remodel was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (PAML) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Lori Dean, We can see your concern about your electric stove and apologize for disappointing you. We would like an opportunity to connect you with a case manager from our executive offices. Our case management team would be able to explore options to help answer your questions and concerns. If you could take a moment and please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which your stove was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Lori Dean) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Dear Kelly,
We are so very sorry for the trouble surrounding the delivery of your refrigerator and for the damaged that was done to your home. This is something that we would like to look into to see how we can get this taken care of. Please send the following information – contact #, screen name (Kelly Powell), phone # used at time of purchase to smadvisor@searshc.com and we’ll be in touch.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Tiredofunaccountability,
Please accept our apologies for the disappointing and frustrating experience you have encountered with the recall on your washer as well as the multiple service attempts. We understand the inconvenience this situation has caused and we would like to offer our assistance with getting this issue resolved as soon as possible. At your convenience, please send the following information – contact #, screen name (tiredofunaccountability), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear G. Miller,
We are indeed sorry to hear that you are unhappy with the purchase of your dishwasher. My name is Misty with the Sears Cares team and we would like to speak with you regarding your Kenmore dishwasher to see how we can get this issue resolved. Please send the following information – contact #, screen name (G. Miller), phone # used at time of purchase to smadvisor@searshc.com and we’ll be happy to reach out!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Mr. Brivers,
My name is Dee with the Searscares Team. I would like to offer our sincere apologies for the problems you have encountered with your Kenmore stove and we would like to help you address your concerns.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Brivers) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear Dyip,
We are sorry for your disappointment with our Canada Delivery team and we would like to offer you a the telephone number to adress your concerns.The telephone number for Sears Canada is 888-275-2049.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear G Cossey,
My name is Dee with the Searscares Team and we are very sorry to hear about the troubles you are having with your washing machine. We are happy to speak to you and address your concerns with you about your appliances.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (G Cossey) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Don A.
Hello, my name is Christine and I am with the Sears Social Media Support team. I saw your post here and would like to reach out to you and offer assistance. We apologize for failing to meet your expectations with your glass top stove. I can understand your concern with the length of time the oven takes to heat up to 350 degrees. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and answers to satisfy you as a customer and restore your faith in our company and products. At your convenience please contact our office via email at smadvisor@searshc.com to open the lines of communication with you and discuss your experience. In the email please provide the best contact phone number or the number to which the stove was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Don A.) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we are anxious to hear from you.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Dear Crockj,
My name is Brian and I am part of the Sears Social Media Escalations team. We sincerely apologize for the disappointment surrounding your online futon frame purchase, and for the manner in which this situation has been handled thus far. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution. Please send the following information – contact #, screen name (Crockj), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Lstartup,
My name is Brian and I am part of the Sears Social Media Escalations team. We are sorry to hear of the experience you have had with your refrigerator. We can certainly understand how scary this situation was for you, and we would like the chance to see how we can help! Please send the following information – contact #, screen name (Lstartup), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Tandi Fontenot,
Hello, my name is Trent, I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered with our repair service. We can certainly understand how inconvenient and frustrating it is, to be without a working washer and waiting for our technicians to attempt repairs. We would like to assist you any way we can, in resolving this situation to your satisfaction and as quickly as possible. At your earliest convenience please send the following information – contact #, screen name (Tandi Fontenot), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Ronzola,
It truly concerns us when we hear things like this said about the products we sell, or the services we provide. My name is Brian and I am part of the Sears Social Media Escalations team. I saw your post, and wanted to reach out to see if we could be of some assistance. While it is true that any product with mechanical parts has the chance to fail, when these failures happen, it is our opportunity to show that customer why they chose us to buy from. We are so sorry that your washer repair was handled in this manner. As you stated above, post-sale customer service, is just as important as the customer service we provide prior to the sale. If not more so, as it reinforces why you made your purchase with Sears. We would like the opportunity to make this situation right by you, and show you that we do appreciate your business. Please send the following information – contact #, screen name (Ronzola), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear David,
We apologize for the negative experience with your sliding door installation. Here at Sears we stand behind our products and quality of service and it’s obvious we have let you down. We would be more than happy to speak with you and do whatever we can to make this right and ensure you are satisfied with your installation. Please send the following information – contact #, screen name (David Sank) phone # used at time of purchase to SMAdvisor@searshc.com
Thank you,
Mario G.
Social Media Moderator
Sears Social Media Support
Dear Rosemarie Nogales,
Hello, my name is Trent and I'm with the Sears Cares Team. We are sorry to hear of the troubles you have encountered with your refrigerator. We certainly understand the importance of having a working refrigerator and being satisfied with your appliance. We would like the opportunity to speak with you so we may address any concerns you may have and resolve them to your satisfaction. At your earliest convenience please send the following information – contact #, screen name (Rosemarie Nogales), phone # used at time of purchase to smadvisor@searshc.com. We do look forward to speaking with you soon!
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Paul Myers,
Hello, my name is Trent, I am with the Sears Cares Team. We are terrible sorry to hear how you were treated in one of our store. Please be assured that this is not the level of customer service we strive to provide. We would like to speak with you and discuss your experience. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Paul Myers), to smadvisor@searshc.com.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Delisa Thompson,
My name is Trent and I am part of the Sears Cares Team. Please accept our apologies for the frustrations you have encountered with your online layaway. We would like the opportunity to speak with you and help resolve this situation to your satisfaction. Please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Delisa Thompson), to smadvisor@searshc.com.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Sinkevitch,
Please accept our apologies for any inaccurate information provided to you at the time of scheduling your service appointment. We certainly understand the importance of providing correct information to our customers and we are saddened to learn that we have let you down. We would like the opportunity to speak with you and assist any way we can to rectify this situation. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Sinkevitch), to smadvisor@searshc.com.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear LeslieIvey,
I'm sorry for any inconvenience and frustration you have encountered with the repair service of your double oven. My name is Edwin and I’m with the Sears Cares Social Media Support team and we would like to help. We noticed that you have also posted the same comment on Pissed Consumer under Anonymous400191 and we reached out providing our assistance. If further help is needed, please send the following information – contact #, screen name (LeslieIvey), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Boston
We are sorry to hear about the customer service you received while trying to resolve your late credit card payment and please accept our condolences for your recent loss. Although we don’t manage credit card issues at Sears, We would be happy to connect you with a representative at Citibank who can research and resolve your concern in a timely manner. Please send the following information – contact #, screen name (Boston RN) phone # used at time of purchase to SMAdvisor@searshc.com
Thank you,
Mario G.
Social Media Moderator
Sears Social Media Support
Dear Spaces17,
We apologize for the troubles and the inconveniences faced with the delivery of your mattress. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would be happy to assist you by looking into your refund, and to make sure this issue is resolved. Please send the following information – contact #, screen name (Spaces17), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
