RaoM,
I am Liz and I am a member of the Sears Social Media Support Team. I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with the delivery of your appliances. I can certainly understand your frustrations that you are expressing with the situation you have encountered. I will forward your post over to your case manager for review. Again, we’re sorry for any trouble or inconvenience this has caused you and your family.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
bonstott,
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I can see how frustrating it is to purchase tires with your credit card and never received the statements. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bonstott) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Hillary M,
Please accept our sincerest apologies for the manner in which your air duct cleaning appointment took place. I ensure you this is not the level of customer service Sears prides itself on. My name is Misty and I am with the Sears Cares team, and we would like to speak with you about your experience. At your convenience, please send the following information – contact #, screen name (Hillary M), phone # used at time of purchase to smadvisor@searshc.com. We will be happy to assist you!
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
Norine Wellisch,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your refrigerator. In addition, I understand how frustrating it can be to pay a substantial amount for service and parts. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Norine Wellisch) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
nwright
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I am truly sorry for the troubles you have experienced with your dishwasher. I can understand how disappointed you may feel to start your dishwasher and wake up moments later to see smoke. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the order was under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (nwright) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Karen Ybarra
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I am truly sorry for the troubles you have experienced with your refrigerator. We realize how important it is to have a working refrigerator in your home, as it stores your food, drinks and medicines. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Karen Ybarra) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
kimberlyg
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with your television. I understand how frustrating it can be to purchase a television and it has stopped working properly. I would like to have one of our dedicated case managers speak with you on this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (kimberlyg) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear marie b in denver,
My name is Edwin and I work with the Sears Social Media Escalations team. We’re sorry to hear about the problems encountered while attempting to get a service repair appointment for your refrigerator as well as how it was handled, and for that were sorry. We’d be happy to assist. Please send the following information – contact #, screen name (mariebindenver), phone # used at time of purchase to SMAdvisor@searshc.com.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
ibmommyg, I saw your post here and I want to apologize for the difficulty you’ve had with your washer. We can understand how frustrating it is when something you purchased does not perform as expected. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. Please send the following information – contact #, screen name ( ibmommyg), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
carlitosway, I saw your post here and I want to apologize for the problems you’ve had with your washer for the last 6 months. We can understand how frustrating it is when something you purchased does not perform as expected. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and it appears we have not met that goal here. Please send the following information – contact #, screen name (carlitosway ), phone # used at time of purchase to smadvisor@searshc.com .
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Dear RainH20,
Thank you for coming back and sharing your experience with us. We are happy to hear that your issue has been resolved to your satisfaction. I will make sure your post is forwarded on to the appropriate resources for review. Thanks again for sharing!
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
Dear CHL1957,
I am terribly sorry for the trouble and inconvenience you have encountered with your dishwasher as well as the service. We would like to speak with you about your experience and offer our assistance with getting this issue resolved as quickly as possible. Please send the following information – contact #, screen name (CHL1957), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
tahaney
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the manner in which your repair has been handled. This is certainly something to be concerned about. We know you’ve been let down, but we would like to help get this straightened out. Please send us an email to AEservice@aefactoryservice.com containing your contact information (preferably a phone number).
Thank you,
Liz R.
A&E Solutions Teams
RobertaLOgden
Please accept our sincerest apologies for level of customer service you have received with our repair service. Per our records, we recently reach out to you on a different website on 02/08/2013. I will forward your post over to your case manager for review. Again, we do apologize for the inconvenience and look forward to speaking with you.
Thank you
Liz R.
Social Media Moderator
Sears Social Media Support
Sue203
Please accept our sincere apologies for the troubles you have experienced your refrigerator repair. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to schedule repair and the wrong parts were ordered. We would like to connect you with a dedicated case manager to discuss your recent experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Sue203) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
Dear Myrtha Trujillo,
Please accept our apologies for the trouble you have encountered with your mattress and for any inconvenience with our customer service team. My name is Misty and I am with the Sears Cares team and we would like to offer our assistance with resolving this issue. At your convenience, please send the following information – contact #, screen name (Myrtha Trujillo), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
Dear TC Martin,
I am sorry to learn of the discomfort that you are experiencing with your mattress and for the difficulties with trying to get this issue resolved. My name is Misty and I am with the Sears Cares team and we would like to look into this for you to get this resolved as quickly as possible. Please send the following information – contact #, screen name (TC Martin), phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Misty H.
Social Media Moderator
Social Media Support Team
Lorraine Jacoby,
My name is Dee M with Sears Social Media Support Escalations team. I would like to offer our sincere apologies for the problems you have encountered with your washing machine. We would like to help address the error code messages you are receiveing with you. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the code that I have assigned to you (Lorraine Jacoby) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dee M
Social Media Moderator
Sears Social Media Support
Dear carlitosway,
Thank you for your update. We appreciate your kind words and we are happy to know your experience with us went well. I will forward your information to your case manager and we thank you again for working with us.
Thank you,
Dee M.
Social Media Moderator
Sears Social Media Support
Dear mezo,
My name is Susan with Sears Social Media Support Escalations team. We are single point of contact for escalated issues which means that we handle issues start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the way your sockets were shipped. We understand how upsetting this is to you since you've had to pay more in shipping fees. We'd like to speak with and offer our assistance to see how we can turn this situation around. We value your business very much and want to make sure that everything thing that can be done to help you is being done. Please send the following information – contact #, screen name (mezo), phone # used at time of purchase to SMAdvisor@searshc.com.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Nicole, I'm sorry for the inconvenience and frustration you’ve encountered with your dishwasher and our repair customer service. It is our goal at Sears to provide our customers with the highest quality of products and customer service. I am sorry we have disappointed you. My name is Dianne and I’m with the Sears Cares Social Media Support team. We would like to have one of our dedicated case managers contact you. Please send the following information – contact #, screen name (nicole brouillette) and the phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Dianne D.
Social Media Moderator
Social Media Support Team
21...SADD, we do apologize for the ongoing issues with your washer. We can understand your disappointment with your washing machine’s performance and would love to help you! With your permission, we would like to connect you with a case manager to investigate and personally work with you to resolve your concerns. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which the items were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (21...SADD) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Dear Cookydog,
We are so very sorry to hear of all the frustrations and confusion you have encountered with your refrigerator. My name is Misty with the Sears Cares team and we would like to look into this situation on your behalf to help get this issue resolved to your satisfaction. At your convenience, please send the following information – contact #, screen name (Cookydog), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Carmen,
I am sorry you are unhappy with the purchase of your mattress. We would like to speak with you to see how we can help get this issue resolved. Please send the following information – contact #, screen name (carmen viggiano), phone # used at time of purchase to smadvisor@searshc.com and we‘ll be in touch!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Unhappy and frustrated,
We are terribly sorry for the run around you have experienced with you patio set. We are delighted to look further into this situation to see how we can be of assistance and get this taken care of. At your convenience, please send the following information – contact #, screen name (Unhappy and frustrated), phone # used at time of purchase to smadvisor@searshc.com and we’ll be in touch!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
