Dear Marie Jungroth,
We apologize for the troubles you been having with your stove and the repair of the same. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to look into this further and provide you any necessary assistance in getting this issue resolved. Please send the following information – contact #, screen name (Marie Jungroth), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
Dear truckdoc,
I'm sorry for any inconvenience and frustration you have encountered with the repair service of your appliance. My name is Edwin and I’m with the Sears Cares Social Media Support team and we’d like to help get your repair issue resolved. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (truckdoc) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
John Cart,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of lawn mower. In addition, I understand how frustrating it can be to wait so long to have your lawn mower repaired. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience and monitor the repair process. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the lawn mower is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (John Cart) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Sears Social Media Support
Liss242,
My name is Liz and I am a member of the Sears Social Media Support team. I am truly sorry for the troubles you have experienced with your refrigerator. I can understand how disappointed you may feel and we do apologize for falling short of that mark in this instance. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (liss242) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Downside,
We are sorry for the terrible experience you have had with your dishwasher installation. Sears prides itself on providing the highest quality products and service and we would like apologize for the fact that we’ve made you feel otherwise. We would like to connect you with a dedicated Senior Case Manager at our executive office who can research and assist you. Please send the following information – contact #, screen name (Downside) phone # used at time of purchase to SMAdvisor@searshc.com
Thank you,
Mario G.
Social Media Moderator
Sears Social Media Support
Dear Jblanch8,
Hello, my name is Trent and I am with the Sears Cares Team. Please accept our apologies for the troubles you have been experiencing with the repair of your air conditioner. From your post I can see that we have let you down. We would like the opportunity to speak with you and discuss some available options to resolve this situation as quickly as possible. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Jblanch8), to smadvisor@searshc.com. We look forward to speaking with you.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Jerry Davidson,
My name is Trent, I am a member of the Sears Cares Escalation Team. We saw your post and wanted to offer our assistance with the troubles you have been having with your motorcycle jack. Thank you for providing your information. We have already forwarded that information to our case management team. As soon as a case manager becomes available, one will be in touch with you. Thank you for your patience and we do look forward to talking to you soon.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support
Dear Lucy Her,
My name is Edwin and I work with the Sears Social Media Escalations team. Please accept our sincerest apologies for level of service retendered in reference to the customer service rendered in reference to the gift card that was offered and never received. We’d like to talk to you to see how we can be of additional assistance in reference to this matter. Please send the following information – contact #, screen name (Lucy Her), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Dear NotHappy55,
We’re sorry for the troubles you’ve encountered with your refrigerator. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to talk to you and have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and put an end to your frustration. Please send the following information – contact #, screen name (NotHappy55) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize and we hope to speak with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Dear dlkh223,
We're sorry to hear about the problems you’ve encountered with your oven, and for that we apologize. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to help if further assistance is needed in reference to the repair of your oven. Please send the following information – contact #, screen name (dlkh223), phone # used at time of purchase to SMAdvisor@searshc.com. We look forward hearing from you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Dear Rosetta Bledsoe,
We apologize for the troubles that you’ve been having with the repair of your dishwasher. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like to look into this further and provide you any necessary assistance in getting this issue resolved. Please send the following information – contact #, screen name (Rosetta Bledsoe), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Joshiventure,
Hi, my name is Brian with the Sears Cares team. After reading your post I can understand your frustration and concern with how your garage door opener situation was handled. I'm sorry for any trouble we've caused as we certainly don't want to leave any of our customers with the impression that our protection agreements are less than what we represent them to be. We'd like the opportunity to look further into your situation and assist any way we can. Please send the following information – contact #, screen name (Joshiventure) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any inconvenience and we look forward to speaking with you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Dear GaHack1,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the length of time it is taking before our service team can come out and diagnosis your washer issue. Also, because of having a Master Protection Agreement on your washer, we do offer compensation for your laundry costs while your machine is not working properly. We'd like to speak with you regarding this situation as well as speak with you regarding your customer service experience. We value your business very much and want to make sure that everything that can be done to help you is being done. Please send the following information – contact #, screen name (GaHack1), phone # used at time of purchase to SMAdvisor@searshc.com.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Sears sure does suck,
My name is Liz and I am a member of the Sears Social Media Support team. Please accept our apologies for the troubles you have encountered with your dishwasher. I can truly see how frustrating it is to be without your dishwasher for over eight months. We would like the opportunity to speak with you to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Sears sure does suck) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
C. Price
I came across your comment today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I can understand how disappointed you may feel with the repair of your oven. We do our best to make every service interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the oven is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (C. Price) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear livetoride,
We are terrible sorry for the disappointment surrounding the billing concern with the service that was performed on your refrigerator. We certainly understand the importance of saving money anywhere you can. My name is Misty with the Sears Cares team and we would like to speak with you about your recent service experience to see how we can help assist with this matter. Please send the following information – contact #, screen name (livetoride), phone # used at time of purchase to smadvisor@searshc.com and we’ll be in touch!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear searssucks1,
We are truly sorry to hear about the confusion surrounding the refund check for your extended warranty. We understand the frustrations you are expressing with this situation. My name is Misty with the Sears Cares team and we would like to look further into this issue to see how we can make this right. At your convenience, please send the following information – contact #, screen name (searssucks1), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dear Jerry Cook,
Please accept our sincerest apologies for the hassle and headaches you have encountered with the service on your lawn mower. We understand the inconvenience with having to drive back and forth to only be told each time that your mower has still not been received. My name is Misty with the Sears Cares team and we would like to offer our assistance with resolving this issue as quickly as possible. At your convenience, please send the following information – contact #, screen name (Jerry Cook), phone # used at time of purchase to smadvisor@searshc.com and a dedicated case manager will be in contact with you!
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
Dp-callahan, we are sorry for any distress and inconvenience you have encountered with your oven. My name is Liz and I’m with the Sears Cares Social Media Support team. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. We would like the opportunity to have one of our dedicated case managers contact you in order to ensure a proper resolution to your continued concerns. Please send the following information-contact#, screen name (bp-callahan) and the phone # used at time of purchase to smadvisor@searshc.com. Thank you, Liz R. Social Media Moderator Sears Social Media Support
Dear Jason,
We apologize for the troubles you had with your mower and how the repair of the same was handled. My name is Edwin and I’m with the Sears Cares Social Media Support team. We would like the opportunity to talk to you and provide you any available options that could assist you in this matter. Please send the following information – contact #, screen name (Jason Jerry Cook), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Sears Social Media Support
Nakia Baird,
I am Liz and I am a member of the Sears Social Media Support Team. We are truly sorry for the frustration and confusion surrounding charges on your bank card from sears.com. We would like the opportunity to have one of our dedicated case managers look into this further. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the purchase is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Nakia Baird) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Jacqueli2000,
Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience in attempting to get your refrigerator repaired. I can understand your frustration with having paid for food that is spoiling as well as having to depend on fast food for meals. We'd like to make sure your repair is finished as soon as possible and to your complete satisfaction. Please send the following information – contact #, screen name (Jacqueli2000) and the phone # used at the time of purchase to smadvisor@searshc.com. Again, we apologize for any inconvenience this has caused and we look forward to speaking with you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
LL51,
Hi, my name is Brian with the Sears Cares team. I was able to locate your post and I'm sorry to hear that you've had such a bad experience in attempting to get your dryer repaired. I can understand how we missed your expectations with anticipating a technician to arrive only to be told later that the appointment had been cancelled. While there are things like weather or illness that are out of our control and can cause a technician to be late or cancel, we'd still like to make sure your repair is finished as soon as possible and to your complete satisfaction. Please send the following information – contact #, screen name (LL51) and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any inconvenience this has caused and we look forward to speaking with you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Dear ML Rosbach,
My name is Liz and I am a member of the Sears Social Media Support team. I saw your comment and want to offer some assistance. We are very sorry to see that you having such a disappointing experience with your microwave. It is frustrating enough to encounter any trouble with installation, much less to receive poor customer service while trying to obtain a timely resolution. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your return needs are met to your satisfaction. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the microwave is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (ML Rosbach) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
MerriDee,
We are terribly sorry for the aggravation surrounding your refrigerator. My name is Liz and I am with the Sears Escalations team. We can truly understand your frustrations with the drip pan filling up within three days. We would like the opportunity to speak to you and see how we can get this resolved. Please send the following information – contact #, screen name (MerriDee), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any inconvenience we have caused you and we look forward to speaking to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
