I was in Sears at Harford Mall yesterday. I found a men's dress belt that was on the clearance rack for $14.99, When the cashier rang it up it went to $17.99. I showed the cashier where the belt was and she agreed to honor the price. She tried but needed a Manager over ride. She called over the manager named Narrisa. She told me the item was not on the clearance and could not honor the price. I explained to her that the item was on the clearance rack. Then with a condescending reprimanding tone she explained to me all items on clearance had a clearance tag. It was not what she said, but it was how she said it. I felt it was still worth it to pay and extra $2.00 for the belt since I had looked several places and this was the only one I liked. If not, I would have acted inappropriately and left the belt there. It was so obvious that she was condescending; that when she left the cashier apologized for her behavior and indicated this is not the first time this has occurred. This person should not be a manager.
There were two suits I planning on purchasing when I got paid in couple of days. I thought about. I am going to look else where. I had always bought a majority of my clothes at Sears. Now you have lost a customer for life.
Country of complaint: United States
Address: Harford Mall, Bel Air, Maryland
Dear Paul Myers,
Hello, my name is Trent, I am with the Sears Cares Team. We are terrible sorry to hear how you were treated in one of our store. Please be assured that this is not the level of customer service we strive to provide. We would like to speak with you and discuss your experience. At your earliest convenience please send the following information – contact #, phone # used at time of purchase, and screen name that I have assigned to reference your post (Paul Myers), to smadvisor@searshc.com.
Thank you,
Trent A.
Social Media Moderator
Sears Social Media Support