Hi TNANA,
My name is Scott and I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to reach out to you. We apologize for the disappointment you've experienced with your recent store visit. Sears' and Kmart's return policy does state that a receipt (gift or original) is required for exchanges or returns. If the item in question is no longer carried and a receipt is present, store credit may be given in the amount originally paid. Without a receipt to verify date and amount of purchase, options are limited. If you'd like, we can follow up with you regarding this experience and policy. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (TNANA) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Social Media Support
Hi Silez,
My name is Scott and I'm part of the A&E Solutions team. We found your post here and wanted to reach out to you. Please accept our apologies for the tardy response. Also, we're so sorry to learn of your disappointing repair experience. Repair calls are never easy to have to experience, and delays and trouble only add to the frustration. We understand you have been let down, but we'd like to help address your concerns. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the appliance is listed under and we will contact you directly. In addition please include your screen name (Silez) in your email so we can reference to your posting.
Thank you,
Scott J.
A&E Cares Social Media Support Team
Hi a&e factory diservice,
I'm Scott and I represent the A&E Solutions team. We located your post here and wanted to reach out to connect with you. We're terribly sorry your dishwasher repair has been such a troublesome and aggravating experience. Being without the appliances we have come to depend on is never easy. There's no question that repair appointments plagued with problems only add to the frustration. We'd like to look into this for you. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the dishwasher is listed under and we will contact you directly. In addition please include your screen name (a&e factory diservice) in your email so we can reference to your posting.
Thank you,
Scott J.
A&E Cares Social Media Team
Dear Roninson,
We have just come across your post and we would like to apologize for the multiple repairs you have encountered with your Kenmore Elite Oasis. We understand your time is valuable and having to continually put aside time for repairs can be frustrating. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to contact you and look into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your Kenmore Elite Oasis was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Roninson for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Hi bc2522,
We apologize your recent online purchase experience has been such an aggravating and disappointing one. Especially when you consider a Christmas gift, this is definitely concerning. Third party vendors are best viewed as separate retailers who lease selling space on Sears.com. We'd be happy to connect you with one of our case managers who will then help you work with the vendor in question on a solution. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the tablet was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (bc2522) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Social Media Support
To PJS12,
I can certainly understand the frustration and disappointment you've had surrounding your recent experience with Sears Home Improvement. I sincerely apologize for the multiple mistakes that were made which caused the long delay in the completion of this job. I want to also apologize for the lack of communication and I'm sorry to hear that you are not satisfied with the compensation that was offered. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss this issue with you further and to restore your faith in Sears. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the project was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (PJS12) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Hi Kialed,
We're terribly sorry to learn that you recent Sears repair appointment was such an unpleasant and disappointing experience. My name is Scott and I'm with the Sears Executive Social Media Support Team. We came across your post here and wanted to make contact with you. No matter the platform, Sears' goal is always to exceed our customer's expectations. It's clear we have let you down. We'd like to follow up with you and address your concerns. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the oven was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Kialed) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
Hi Balider,
I'm Scott, and I'm a member of the Sears Cares Social Media Support Team. We found your post here and wanted to reach out to you. Please accept our apologies for the delay and aggravation you've experienced with one of our auto centers. We do value our customer's time and know how important our vehicles are. We'd like to help address your concerns regarding the auto center. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Balider) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Social Media Support
Hi Discouraged76225,
Please accept our sincere apologies for the disappointment and frustration you've encountered with your dishwasher. My name is Scott and I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to establish contact with you. We understand how difficult it is to be without the appliances we have come to depend on. Sears does not manufacture the appliances we sell. Most appliances have a limited 1 year manufacturer's warranty, while others have warranties that can last for two or more years for parts. Beyond the manufacturer's warranty, Sears does have protection agreement warranties available for purchase, much like purchasing an extended automobile warranty. If an extended warranty is not purchased, parts & labor costs would be a customer's responsibility. We'd be happy to look into this for you and speak with you regarding your dishwasher. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number). Also, in your email, please provide your screen name (Discouraged76225) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
Hi Sibite,
I'm Scott and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised. We'd like to connect you with one of our dedicated case managers and follow up with you regarding this experience. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Sibite) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
Hi B. Kelley,
I'm Scott and I'm a member of the Sears Cares Social Media Support Team. We apologize for the concern and trouble your washer has been causing. With a problem of this nature, there's no question why you might be alarmed. If the washer is indeed level, the problem may be the type of flooring under the unit. Linoleum or softer wood may contribute to this problem for example. After locating your post here, we'd like to speak with you about your washer and help address your concerns. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number). Also, in your email, please provide your screen name (B. Kelley) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
Hi Teresa Phelps,
We're terribly sorry your recent home improvement and roofing experience has been such an unpleasant one. My name is Scott and I'm part of the Sears Cares Social Media Support Team. We found your post here and wanted to reach out to you. We understand that home improvement work is very important, as are those that represent Sears to complete these projects. We'd like to look into this in more depth and speak with you. At your convenience, please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number. Also, in your email, please provide your screen name (Teresa Phelps) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Social Media Moderator
Sears Social Media Support
Good Afternoon Lime,
We're indeed sorry you're so disappointed with the Sears Home Improvement Services. We know we've let you down and we would like to offer our assistance. The workmanship on the siding of your home was not done to your satisfaction and we are truly sorry that our business partners haven’t made the proper contact to you about this matter. I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (lime) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Hello RAbirene,
We are sorry to hear about the problems that you are experiencing with Sears.com and not receiving the proper customer service that you deserve. We can only imagine the frustration this has caused you and your family. It is our goal to get take care of your customer service needs and exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the vaccum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Rabirene) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Hello Misty Waldon,
- We received your information and are assigning you a case manager. Again, I'm sorry
for the hassle & frustration, but we are the team within the Sears corporate Customer
Care Network that can help you. I know things may not have been handled in the
manner they probably should have, but we will help turn this around for you.
Thanks,
Robert B.
Social Media Moderator
Sears Social Media Support
To rick5270,
I sincerely apologize for the bad experience you’ve had surrounding the repair of your washer and for the frustration caused by our phone system. It is true that our repairs are covered by a 90 day service guarantee and it is unfortunate that your washer failed outside of this guarantee or any other type of coverage. Regardless, we do value you as a customer and would appreciate the opportunity to discuss these issues with you further and to restore your faith in Sears. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (rick5270) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Dgoldw,
I am very sorry for that your lawn tractor has failed so many times within it's first year. I also want to apologize for the problems you've had surrounding the most recent repair appointment. Under the manufacturer’s warranty, there are several things that we can do to assist you with this unfortunate situation. We value you as a Sears customer and we'd appreciate an opportunity to assist you and to provide you with the customer service that you deserve. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Dgoldw) for reference to your issue, and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Hello Kisamke,
We are sorry to hear about the problems that you are experiencing with Sears service. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore water softener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Kisamke) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear SearsMaytagSUCK,
Please accept our sincere apologies for all the aggravation and inconvenience your refrigerator purchase has caused. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help. We offer our customers protection agreement for additional peace of mind. As with any mechanical item there is always a chance of operational issues that may arise. Nevertheless we would like the chance to speak with you more about this situation, and discuss some options we may have to help!
At your convenience, please contact my office via email at smsupport@searshc.com so we can assist. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name SearsMaytagSUCK you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Vaunceil Cox,
We are sorry to hear that you have not received your deposit back for the home improvement work you had to cancel due to illness. My name is Brian and I am part of the Sears Social Media Escalations team. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. I understand how important it Is to get your deposit back as quickly as possible, and would like to help put you in contact with a dedicated case manager that can ensure everything is being done on your behalf to resolve this situation.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the home improvement order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Vaunceil Cox you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Danhue,
Please accept our apologies for the failure of your television, and the way that your repair was handled. I can certainly understand the disappointment in having purchased a television, and having it fail in the first year. With that being said the warranty that covers the unit for the first year is the manufacturer's warranty. There are certain requirements that must be met prior to replacing the television under the warranty. My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the television was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Danhue) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Erilame,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you had this experience with your LG products that you purchased from us. From your post I see that your repair was scheduled for September of 2011, I hope that this issue has been resolved. I understand that being without a refrigerator is not easy, and waiting over two weeks for a repair is unacceptable. We would love the chance to speak with you more about this, and ensure that all your concerns have been addressed to your satisfaction.
At your convenience, please contact my office via email at smsupport@searshc.com so we can speak. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Erilame) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Elsncv88,
I am sorry to learn you have experienced similar frustrations with your tractor. My name is Zenaida and I work with James on the Sears Cares Escalation team. I know the warmer season is here along with lawn and garden work and a tractor is essential to getting chores like this completed. We would like to speak with you and find a lasting solution with you.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be frustrated by this. In the email, please provide a contact phone number and the phone number your tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Elsncv88) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
SlimJimAkaNohandle,
Please accept our apologies for the trouble your parents went through to get their riding mower repaired. My name is Zenaida and I am part of the Sears Cares Escalation team. We would like to follow up with you and/or your parents and see how we can be of service.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be frustrated by this. In the email, please provide a contact phone number and the phone number your tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (SlimJimAkaNohandle) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Dear Garine,
My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. I'm sorry that your layaway was cancelled without you being notified, and for the poor customer service you received in the store, when trying to find the reason why. I can certainly see why you would be frustrated by this. We would like a chance to look into your situation a little more, and see what we can do to make this right by you.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number, and we will call you directly. Also, in your email, please provide the name (Garine Maramba) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
