Dear Salomeh,
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to talk to you about this situation and see what we can do to make it right. My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Salomeh)you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear Ruth H.
My name is Robert and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. I'm sorry for the discrepancies in your Sears Credit Card. I can only imagine your frustration and hassle with this issue. We can help get you in touch with a supervisor with CitiBank, who handles Sears’ credit. Sears is the retailer and not the bank, thus CitiBank makes all banking decisions, rules and parameters.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Ruth H) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear Jesada,
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to make sure that you have been helped with your issue. If you have not been helped or have been helped but are still having difficulties with your item, we would like to help you.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Jesada) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear AnnMarieParker,
We found your concern and we want to reach out to express our concern with our deepest apologies for this situation. We value your business very much and would like to help you. The problems you have encountered with your Kenmore Elite Oasis HE top load washer are completely unacceptable. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (AnnMarieParker) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Sincerely,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear Mary Ann Malinconico,
We are sorry to hear about the problems that you are experiencing with Sears.com. We can only imagine the frustration this has caused you on trying to make your order. It is our goal to get take care of your customer service needs and exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Mary Ann Malinconico) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear m1234567,
I have come across your post and wanted to reach out. I first want to apologize for the negative customer service experience you’ve had, from what I have read it is completely understandable why this would be upsetting. My name is Stephanie and I am with the Sears Social Media Escalations team. My team handles Internet related complaints as well as complaints that come to the executive branch and we would like to look further into this for you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “m1234567” for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear boycottsears#,
I have come across your post and wanted to reach out. I first want to apologize for the negative customer service experience you’ve had, from what I have read it is completely understandable why this would be upsetting. My name is Stephanie and I am with the Sears Social Media Escalations team. My team handles internet related complaints as well as complaints that come to the executive branch and we would like to help in getting you assistance with the scheduling of your repair. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name boycottsears# for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear robwar2411,
Please accept our apologies for the problems you have encountered with your local Sears Auto Center. I'm not sure how to adequately convey sincerity to you but you should know that we are here to help with this and any other Sears related issue you may be having or have had. My name is Robert and I am part of the Social Media Support Escalations team at Sears and we would like to look into this for you.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (robwar2411) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Dear Glenn Williams III,
I have come across your post concerning the repair service for your refrigerator. I first would like to apologize for any frustrations this may have caused you. We realize a refrigerator is a much needed appliance, and not having service readily available would be reason to become discouraged. My name is Stephanie and I am part of the Sears Social Media Escalations Team. We do value you as a Sears customer and we do not like to see our customers inconvenienced. We'd like the opportunity to assist you in this matter. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Glenn Williams III for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Winfreth,
I have just read your post and I am very sorry for the difficulties you encountered with your online order. Having to go through such an ordeal for a seemingly simple task would be frustrating. My name is Stephanie and I am with the Sears Social Media Escalations team. We do value you as a Sears customer and I would like one of our corporate case managers to contact you directly to further look into this and to also go over how we can turn this into a positive experience. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Winfreth” for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
To CJGibson,
I’m so very sorry that you’ve had these problems with our Sears Home Improvement business partners. You should not have encountered this kind of experience and we should have given you the proper information on the Casement Windows. We would like to have the opportunity to speak with you and offer our assistance. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (CJGibson) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
Shannon,
We apologize for your past experience with us and for the current disappointment surrounding the filter for your refrigerator. We know it is very discouraging when you are unable to locate necessary parts. My name is Zenaida and I am part of the Sears Social Media Escalations team. The Social Media team handles special circumstances such as this. I would like to get you in contact with one of our senior case managers.
At your convenience, please contact our office via email at smsupport@searshc.com so we can help you with this. In the email, please provide a contact phone number and the phone number your refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Shannon Ewing) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Seekers03,
Please accept our apologies for the distressing situation surrounding your microwave. I know it is very scary for something like this to happen. My name is Zenaida and I am part of the Sears Social Media escalations team. My team searches the internet for customers in need of assistance. I would like to get you in contact with one of our dedicated case managers.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Seekers03) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Fraidy,
I came across your post and wanted to reach out and apologize for the disappointment surrounding the purchase of the Master Protection Agreement for your microwave. My name is Zenaida and I am part of the Sears Social Media escalations team. The Sears Cares/Social Media team is part of the corporate customer relations department and we handle the highest level of escalated customer relations issues. I would like to get you in contact with one of our dedicated case managers.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be troubled by this. In the email, please provide a contact phone number and the phone number your microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Fraidy) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking with you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Dear NeverSearsAgain,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase, and any trouble you experienced trying to cancel the order. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name NeverSearsAgain you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Ovilio Diaz and Neil Leal,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. I apologize for any inconvenience that you may have experienced with the failure of your dryer, and setting up your repair appointment. Being without a dryer is tough enough these days, but given the nature of your job, a dryer is a must have. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Ovilio Diaz or Neil Leal you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Dadiko,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We do understand how important your money is, and would like to apologize for the huge inconvenience this has caused you. We can help get you in touch with a supervisor with CitiBank if you'd like. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number, and we will call you directly. Also, in your email, please provide the screen name Dadiko you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Brynnblunt,
My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. Please accept our apologies for the hassle & headache you've experienced with your washer repair appointment and our customer care team. I certainly understand your disappointment with the technician arriving without the washer part(s) you stated you needed for the repair. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Brynnblunt you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Dbrassell,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in looking further into this issue. Please accept our apologies for the frustration & trouble you've experienced with your kitchen remodel. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the home improvement order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Dbrassell you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Jazzy22,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We're indeed sorry to learn of the confusion and trouble that resulted from your recent store experience. We'd like to help address your concerns and speak with you regarding this experience. At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number, and we will call you directly. Also, in your email, please provide the screen name Jazzy22 you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support
Hi castillo 1,
I'm Scott, and I'm part of the Sears Cares social media escalations team. I came across your post here and wanted to extend an apology for the disappointment and trouble your refrigerator has caused you and your family. Being without a fully functional refrigerator is difficult enough, but extended hassle and service calls just add to the unpleasant situation we're sure. We'd like to offer you our team's assistance and help get this straightened out for you. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (castillo 1) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.
Thank you,
Scott J.
Sears Cares Senior Case Manager
Dear D3adoralive,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. As a gamer myself, I understand the importance of receiving new games on their release dates, and would like to apologize that we were unable to keep our commitment to having the game ready for you on March 6th. We would like to offer our help in making this right. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (D3adoralive) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Cares
Dear Tirlode,
My name is Brian and I am part of the Sears Social Media Escalations team. I would like to apologize for the frustration, and inconvenience that you have encountered throughout your washer repair with us. This is not the level of service that we pride ourselves on delivering, and we would like to speak with you directly to see how we can make this right. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Tirlode you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
Dears PSMack,
We're so sorry for the frustration you're experiencing while waiting for the delivery of your stove and refrigerator. The delay may be due to the availability from the vendor. Nevertheless, we would like to offer our assistance. My name is Stephanie L. and I am part of the Sears Social Media Escalations team and I would like one of our dedicated case mangers to contact you and look further into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the number your stove and refrigerator was purchased under and we will call you directly. Also, in your email, please provide the screen name “PSMack “you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear melissabeecute,
We are very sorry to hear that your layaway was cancelled, we are especially sorry that you did not receive the level of customer service that you deserve. This is definitely not acceptable; and this is not the type of experience our customers should encounter. My name is Stephanie L. and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to call you and look further into this. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the number your items were purchased under and we will call you directly. Also, in your email, please provide the screen name “melissabeecute “you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
