Dear Jessicaann1982,
Please accept our sincerest apologies for the delivery communication failures and the overall disappointment you have experienced with us since making your purchase. I can definitely understand why this situation is more than a bit confusing and beyond frustrating for you. This is definitely not the level of service we have long established. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jessicaann1982) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Rebete,
Please accept our apologies for the frustration, and trouble you've experienced with your Kenmore item. It deeply troubles us to hear that one of our loyal customers has been let down by a product, or service we sell. Unfortunately, we do not “make” anything. We are simply the seller of the products. Kenmore is a brand but the manufacturer can be any of a number of reputable and popular manufacturers depending on the model and year. With that being said, we are in control of the customer service that is provided when a customer calls us in need of assistance, and from the sound of this post we dropped the ball big time. My name is Brian and I am part of the Sears Social Media Escalations team. I have to say I am very concerned, and would like to offer my team's help in making this right.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the Kenmore item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Rebete you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Vouldane,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are truly sorry to hear of your disappointment in the quality of the glasses you purchased from us a little over a year ago. I can certainly understand how difficult everyday activities are without the proper eye wear. We would like the chance to speak with you more about your optical purchase, and see what we can do to assist in making this situation right by you.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the eye glasses were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Vouldane you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Kmiron,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your Kenmore elite refrigerator. It concerns us when we hear of things like this happening with products we sell. We would like the chance to speak with you more about your refrigerator, and see if what we can do to address the concerns that you have brought to our attention.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Kmiron you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear DCoan,
We are sorry for the multiple repair issues you have been experiencing with your dishwasher, and any inconvenience you may have experienced with the failure of your other Kenmore purchases. My name is Brian and I’m part of the Sears Cares Escalations team. I saw this comment and I wanted to reach out to you to see if we could be of assistance. We would like to look into your situation a little more in detail, and discuss some options we may have to assist.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name DCoan you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Armonde,
Please accept our sincerest apologies for the repair communication failures and your overall disappointment in the quality of the products you have purchased from us. Although we do make every effort to maintain our repair route schedules, problems and long repair calls can arise. With that being said, there is no excuse for the poor service you received on your multiple attempts to reach out to us for assistance. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Armonde you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Balsio,
We are truly sorry to hear of your frustration with your appliances, and the services that we have provided you thus far. It concerns us when we hear of things like this happening with products we sell. Unfortunately, we do not “make” anything. We are simply the seller of the products. Kenmore is a brand but the manufacturer can be any of a number of reputable and popular manufacturers depending on the model and year. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like the chance to speak with your more about this situation, and ensure that everything is being done on your behalf, to address all your concerns.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Balsio you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Fromage,
I apologize for the headache and hassle you've encountered with your new compressor purchase. Considering you purchased the unit for an out of state job, I can understand why this is beyond frustrating. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like to speak with you more about this situation, and ensure that everything is being done to expedite a resolution that will be to your satisfaction.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the compressor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Fromage) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Jobbale,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the manner in which your dishwasher repair has been handled this far. We know that mistakes do happen, but to still be waiting on a part after a year, is just unacceptable. If you would allow it, we would like to look into both the repair of your dishwasher, and the washer to ensure that both resolved quickly. We understand that your time is valuable, and would like to let you know that we do very much appreciate your business.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Jobbale) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Ovley,
Please accept our sincerest apologies for the delivery communication failure and the disappointment of the refrigerator arriving without the handles on the right side, as you requested. Although we do make every effort to maintain our delivery route schedules, problems and long delivery calls can arise. Nevertheless it is clear that we have let you down. My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We would like the opportunity to speak with you more about your refrigerator repair, and ensure that all your concerns about your range have been addressed as well.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Ovley you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear SmBusinessOwner,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are sorry that you have encountered trouble with your lawn mower, and have been unable to get the mower repaired under the warranty. The warranty does require that the unit is maintained with the proper level of oil for the repair to be covered under it. Our technicians are our eyes in the field, and would make the determination on if the repair would be covered under the warranty. With that being said we would like the chance to take a closer look at this situation, and see what we can do to assist in finding a resolution that will be to your satisfaction.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the lawn mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (SmBusinessOwner) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear WILM,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned. We are truly sorry to learn of your dissatisfaction with the service that you received on your carpets, and we would like the chance to discuss the matter in more detail with you.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number, and we will call you directly. Also, in your email, please provide the screen name WILM you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Iamwatchingyou,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We are sorry to hear of all the trouble you have encountered trying to get your mower repaired. I understand that mistakes do happen, but there is no excuse for the lack of customer service you experienced when trying to get information on the repair. We would like the chance to speak with you more about the repair.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Iamwatchingyou) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
Dear Piloper,
My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We have just read your post and would like to speak to you further about your repair experience. Please accept our apologies for the unprofessional way our repair associate interacted with you and your wife. We entrust our associates to build relationships with our customers and it does not look like this has happened. We value and appreciate your continued patronage, and would like the opportunity to turn this into a positive one.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the chainsaw was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Piloper you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Barmeluke,
We apologize for the unpleasant experience you’ve had with a Sears Hometown Store. We can understand your concern with the quality of the lawn tractor seeing it has failed after being recently purchased. My name is Stephanie L. and I am with the Sears Social Media Escalations team. To further understand your experience we would like to speak with you. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the lawn tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Barmeluke you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Wellmome,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We would like to apologize for the unpleasant experience you’ve had with your online order. We understand how this must have been disappointing especially when told you were unable to receive a refund. We would like to speak with you and look further into this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the comforter was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Wellmome you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Angrybird18:
Please accept our apologies for the problems you are having with your washer which is still under warranty. We certainly understand your frustration with being without your washer for 20 days and would like to look into this situation further and offer our assistance to help resolve this issue. We want to make sure that everything that can be done to help is being done. My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager and will own your issue until it is resolved.
At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Angrybird1 you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Sears Social Media Support
Dear Frederick Ginyard,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. Please accept our apologies for the continued troubles surrounding the installation of your garage door opener. We do understand your time is valuable and the multiple reschedules due to the incorrect service technician being assigned to the far out scheduled date for the latest repair can cause frustrations. There is a schedule that our service technicians have to adhere to, however, we would like to contact you and go over the options we have to help you in this matter. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the garage door opener was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Frederick Ginyard, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Ahare,
Please accept our deepest apologies for the frustrations surrounding the purchase of your treadmill. My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We have just read your post and wanted to reach out. Unfortunately the retail associate did speak out of term. Sears does offer a price match that will be honored up to 14 days after a purchase; however this excludes Black Friday sales. We do value you as a Sears customer, and we do not like to see our customers inconvenienced. We would like to speak with you and look further into this matter in order to go over the options we have to turn this into a positive experience. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Ahare, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Mole,
We would like to apologize for the troubles you have been through surrounding the repair of your Whirlpool Washer. My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We are sorry to hear you had to repair the washer yourself and that our service technician was not able to. We do appreciate your continued patronage and we would like to speak with you and look further into this. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Whirlpool washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Mole you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear W Fricks,
My name is Stephanie L. and I am part of the Sears Social Media Escalations team. We would like to extend our apologies for the poor service you have received. We understand the need to have the proper temperature in the home especially if a disability is involved. We are also very sorry that you have not been in touch with the repair technician you have been working with; we would like to look into this on your behalf. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name W Fricks, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Tommy Quick,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just come across your post and would like to apologize for any frustrations you have been through with credit of your returned online item. Third party vendors are best viewed as separate retailers who lease selling space on Sears.com. We would like to contact you and assist in helping you work with the vendor in getting this resolved. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your Miter Cutter was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name Tommy Quick, you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
To Ms. Marilyn Ploch,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your refrigerator. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist.
My name is Dianne with the Sears Social Media Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the siding was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Marilyn Ploch) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Dear CAICharles,
My name is Stephanie L. and I am with the Sears Social Media Escalations team and we have just come across your post. We would first like to extend our deepest condolences for the passing of your father. We understand that life happens and therefore you were unable to take care of your lawn mower issue at that time. We regret that you are without your lawn mower; this is a much needed item. We would like the opportunity to speak with you further and discuss the best options we have for you in order to see your issue is resolved. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your lawn mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “CAICharles” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Good morning hectors,
I saw your post today and wanted to contact you. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that you have had such trouble with your refrigerator. I realize how important it is to have a working refrigerator as it is used to store your food, drinks, and medicine. It appears that you have one of our Service Smart Agreements on your refrigerator, which allows up to a maximum of $500.00 toward the replacement of your unit under certain circumstances. I also see that you are concerned with whether or not the repairs necessary to your unit would be covered by the manufacturer’s warranty. We would be more than happy to discuss this with you. In checking our records, I see that your wife has had a case manager contact her in regards to these issues. I will forward this post to your case manager and request that your family be contacted so that we can come to a resolution in this matter as soon as possible. We realize how important your time is and I assure you that we will do everything in our power to come to a speedy resolution for you and your family.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
