The complaint has been investigated and resolved to the customer’s satisfaction.
My email account was stolen and I cannot find any place to report it. I have tried to locate a hotmail complaint or contact address and I have not been able to find one. I have called the FBI and was told to contact my local police dept. and the police dept. told me they did not have the facilities to handle Internet problems.
They told me to contact the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I called to order a pizza and the person that answered the phone and asked me what I wanted was VERY rude! After continuing to talk to him, I told him he didn't need to be so rude. He just laughed. He gave me the delivery price and I told him we were going to pick it up because it was quicker. He then smarted off the price to me and hung up on me. I went to...
The complaint has been investigated and resolved to the customer’s satisfaction.
Rent-A-Wreck - our worst car rental experience!
We do not own a car by choice and have been renting cars from various companies over the last 10 years and have never experienced this low level of customer service before.
We rented a car from September 19, 2008 to September 23, 2008 to attend a wedding 700km east of Vancouver BC. On the day of scheduled...
The complaint has been investigated and resolved to the customer’s satisfaction.
While my problems are smaller than some of the other complaints the theme is the same. Fleetwood has very poor quality control. The side doors on my RV don't fit good, the screen door would latch to the outer door or the door frame but not both, the front dash A/c leaked water into the cab, the rear roof a/c didn't work etc.
In addition I received a recall...
The complaint has been investigated and resolved to the customer’s satisfaction.
CCNow is an authorized retailer for Heirloom Tomatoes, listed on numerous sites, but basically all selling seeds provided by the manufacturer: Roguelands Heirloom Vegetable Seeds Company.
Aug 21 - I made an on-line purchase and received a shipment confirmation Aug 23. Contract agreement between the two companies� states that no shipment confirmation...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have attempted to return to receiving a regular, paper bill from dte energy ever since I enrolled in e-bill and I never received my statements. I contacted the company by phone twice and sent one email requesting them to please send me a bill.
Instead, I kept receiving threatening calls when my bill due date passed. I would immediately pay when I wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
Service is terrible they tell you they will call you and never do. I spent $1, 500.00 for termite service, on May 17, 2008, and they spent less than an hour treating termites. Called next day to have them come back becuse we still had termites flying all over the area where they had just treated and never got back to me. As of today September 25th they have...
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a Samsung Refrigerator in May, 2006 along with the Best Buy extended service agreement. On August 28, 2008 we called in to have them fix the water in the door not working and a loud clicking noise coming from the back. A Geek Squad tech came out and stated the issue and ordered parts that took 2 weeks to come in. The Geek squad tech came back...
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife picked out a ring for her birthday at Kay jewelers in Seattle WA at their Northgate Mall store. Since it had to be sized and we were going to see our 1st grandchild, we asked to have it shipped to a store close to home in NY state. We returned a bit early due to a medical emergency and we had to resume care of my mother-in law that has Alzheimer'...
The complaint has been investigated and resolved to the customer’s satisfaction.
Be careful if you intend to buy something from this company as I got scammed with one of their products, Voice Translator EnglishRussian for Pocket PC. They claim that the software can translate your voice from English to Russian and the way around but it never worked. I contacted them and after back and forth of emails I was told that the software it wa...
The complaint has been investigated and resolved to the customer’s satisfaction.
Lets talk about Customer Service. There is NO Service in their idea of customer service. Everything related to customer service seems to be that you, the customer, is servicing them.
Lets start at the beginning.
I ordered a 40 X 50 Metal Building. IT WAS PAID IN FULL, as their contract required.
I asked that the delivery date be postponed as the job...
The complaint has been investigated and resolved to the customer’s satisfaction.
HIFISOUNDCONNECTION.com is the biggest ripoff online store out there. I purchased a pair of $250 speakers online and then called to verify stock the next day. I was told they would actually send me the latest model (since I guess the model i ordered was going out of production) and it was to be shipped the same day. After several calls, the item did end up...
The complaint has been investigated and resolved to the customer’s satisfaction.
So after 3 weeks of being without my car, I got a call this morning that my car was finally ready. Naturally I was very excited. First I went to return the rental. This took me an hour.
I made my way to BMW, to find that they are charging me another 534 for a part they "forgot" to bill my insurance, but they will fax them and my insurance will send me a...
The complaint has been investigated and resolved to the customer’s satisfaction.
Me and my husband purchased a new VW Jetta from the Mike Haggerty Volkswagen dealership in Oak Lawn, Illinois. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service department so that they could make an assessment of the problem. The service manager and the mechanics did EVERYTHING they could do to...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband purchased my princess cut solitaire at zales in Jan of 2000. When trying to pick out a band to go with my solitaire I was discouraged from the idea that I liked and wanted to see on my finger, being told it wasn't a good look. Another idea I had, a jacket, was also shot down. I was told that the ring was too wide and it couldn't be done. My...
The complaint has been investigated and resolved to the customer’s satisfaction.
We rented a car from Avis from 3/29/2008 to 4/14/08. The agreeable rental total was $531.00.
Unfortunately, when we received the credit statement, we were billed for $696.55. We were very frustrated and immediately went through the a seris of events of contacting the local place, the fleet/district manager and the Corporate Office.
The AVIS TEAM took side...
The complaint has been investigated and resolved to the customer’s satisfaction.
In mid-August of 2007 I purchased an Acer laptop from Circuit City in Wayne, NJ. The laptop came with a 1 year factory/manufacturer's warranty.
Approx. 3 months later keys started falling off of the keyboard. I called Acer who logged the complaint and said they would call me back.
A few days later, a new keyboard appeared in my mailbox.
I am not a...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello. My name is Janet Fort and I am writing about JMC Auto Sales & Leasing Co. located at 13206 Lorain Ave., Cleveland, OH 44111, phone number 216-251-5500. I purchased a used car there on June 19, 2008 for $3300.00 cash. After having the car only 2-1/2 months the oil light came on. I took the car to a garage and they put it up on a rack and found a crack...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered $145.45 worth of clothing from Hollister on August 20th. As of this date, October 13th, they have not arrived. According to US Post Office Tracking, the package has been sitting since August 22nd. Hollister does not care that I have not received it, since technically they did ship the items. However, they should care enough to call the Post Office...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered pedipaws from the pedipaws website. They e-mailed me an order number and a way to "track" my order. The tracking function doesn't work and the customer service for pedipaws is in California. The "corporate" offices are in NJ. The order is still not in their system and after talking to "supervisor" Lance, no one is empowered to help consumers with...
The complaint has been investigated and resolved to the customer’s satisfaction.
Fingerhut is a scam they sell the ipod nano for $249.99 when everyone else sells for $149.99. I sent and email and got no response for a week so I called. They could not give me a reason why they sell higher and acted like a asked a hard question, the first lady trans. me to her supervisor because she did not know what to say. The supervisor said that they...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a mortgage with First Franklin and I send extra money to apply to my principal every month, either $126 or $626. On the statement coupon provided it asks how to apply my payment. I complete the coupon and even put it on my check. Every month they fail to post the extra money toward my principal and they put it inot an account called "Unapplied Funds"...
The complaint has been investigated and resolved to the customer’s satisfaction.
I and my fiance and daughter personally witnessed theft on several occasions by Manager Ginger Haase and her coworker Barb in the Thorndale Pa store. To make a long story fit into 100 words. They would go through items donated, take out all the valuables, jewelry, etc. have them prebagged and waiting for a friend Joanne Pacana to pick up on her lunch break...
The complaint has been investigated and resolved to the customer’s satisfaction.
After being on time with 29 payments never missing one for my car payments, we ran into some financial difficulties. spoke with someone in the department about a week a half ago and he said, no problem, just call back after the due date and they will give you a deferment on payment for a month. Called back today 10/13/08 and after going through their chain...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her condition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get reimbursed for the first...
