The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a couch from them 6 months ago- it now looks like it is 10 years old. I purchased the platinum protection plan and was told that if a tech came out and found it to be beyond repair that I would receive a replacement or refund. Well, the tech did come out and he did find that. He said the whole couch was damaged and there was nothing that could be...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Sony reader im May 2008. In August, I lay in bed reading it, using the left hand corner control tho turn the pages with my left thumb. Afet reading about 40 pages of War & Peace, I turned off the Reader and went to sleep. The next morning, when I woke, I turned on the Reader to continue reading. The screen would not function. SONY have said I...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am amazed at the process of HSBC. We have been hit by a hurricane that damaged our house quite badly. We have been dealing with stinking carpets and wet walls from past 45 days. Our insurance company processed the claims and sent us a check that requires our mortgage company to cosign the check. HSBC says that they will monitor the funds and deposited the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had my gold card for 9 years. I have always paid my balances, even through a bad period, 6 years ago, when I let other cards balances be delinquent due to medical bills.
The one thing I always appreciated with AMEX was their awesome customer service. The about 3 years ago, I noticed they had begun outsourcing customer service and billing question...
The complaint has been investigated and resolved to the customer’s satisfaction.
Employees of the Cleaning Authority spilt bleach on our master bedroom carpet. The spill was in the middle of the room, out in the open, and covered a significant area. We were home when it occurred and witnessed the spill. We contacted the ownwer of the Cleaning Authority (Dean Rudy) who came and inspected the spill.
Rudy said the area could be dyed to...
The complaint has been investigated and resolved to the customer’s satisfaction.
On the above date, Target Asset Protection Personnel handcuffed my minor child to a bench in their security office, and accused him of shoplifting. He was not allowed to contact his parents, and was dictated a "confession" to sign, as well as an acknowldgement that he was never to set foot in a Target store again. Target then used this "confession", which...
The complaint has been investigated and resolved to the customer’s satisfaction.
My stove stopped working on 10/23/2008. On 10/24/2008 somewhere between 9:18 am and 9:38 am I called and placed a service request. When the representative told me they would not be out until 10/27/2008, I advised her that this was unacceptable as per the apartment contract as long as I called before 10 am they had to come out that day. They came out on...
The complaint has been investigated and resolved to the customer’s satisfaction.
A copy of the letter I sent to Goodyear...
To whom it may concern,
On Nov. 1st, 2008 at about 9:45 am I went to your Goodyear Auto Service Center # 8773 located at 10931 N. De Anza Cupertino, CA 95014. The purpose of this visit was to see about a getting a warranty replacement set of Fortera Silent Armour tires I had purchased at Just Tires. Since Just...
The complaint has been investigated and resolved to the customer’s satisfaction.
Since my earliest recollection, the word "appliance" to my family was synonymous with "kenmore". That is until recently.
We have had the absolute worst consumer experience ever with sears, and the situation is still ongoing.
In late august, we went shopping to replace a kenmore dishwasher (That had lasted for 14 years). We visited the sears in clackama...
The complaint has been investigated and resolved to the customer’s satisfaction.
I too was a victim of this scam. You get your free trial but it takes about 8 days to get it. Then when you try to call the number to cancel the order the call is dropped. I tried for over a week to get through to this company and never could so I too will have to cancel my bank account & open another one to stop this company from charging me. I have...
The complaint has been investigated and resolved to the customer’s satisfaction.
I used Empire to install 6 blinds in my small one bedroom apartment. It seemed like a very easy job but it has taken more than 2 months and 6 different visits for them to install the blinds and they STILL aren't finished!!! The first installer that they sent to my house damaged my kitchen window when he tried to force a blind that was too big for the window...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I went to zales to purchase rings for our wedding. We ordered our rings and they took our sizes and they switched the sizes. My husbands ring came back a size 6 and my ring was sized to 8. This was done one month before we got married. I had to return the rings to have them resized. The sales clerk was snotty to me and it was their fault the...
The complaint has been investigated and resolved to the customer’s satisfaction.
October 2007, car was totaled in accident. Took 6 weeks of phone tag to clear up the claim, but it got done due to some hard work from our agent. Our agent took the info on the new car, and updated the records and ordered new cards so plates and registration could be transferred.
Shortly afterward, our agent stopped dealing with AF. We called AF directly...
The complaint has been investigated and resolved to the customer’s satisfaction.
I used to play an online video game called Lineage 2, i created and played and leveled a character. i had personal issues and decided to stop playing the game. I sold the character to an online website, Gamepal.com, for $107, this was about 6-9 months ago. well 6 days ago i received an email from the Gamepal.com, that said ' This is a warning email to...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Kay Jewelers at Eastview Mall in Victor NY to purchase a $300 wedding band for my husband (to replace an older one that was beat up...) While there I had my Original Engagement Diamond ring ($1000 20 years ago) and Anniversary Ring ($4100 8 years ago) cleaned. These were purchased from a real Jewelry store Not Kay.
After cleaning and examining...
The complaint has been investigated and resolved to the customer’s satisfaction.
Contract #12514, Dated Feb. 6, 2006, Signing Executive Dayna Mascalino, fee $899, property to be sold Fairfiel Ocean Walk at Daytona Beach. No sale has been made, repeated promises were made in early months, now will not answer or return calls, or respond to letters, or fax. We want our money back, and these people stopped from their continuous ripoffs.
The complaint has been investigated and resolved to the customer’s satisfaction.
So I got a call from FirstSource Advantage one day that my credit card account had been sent to them for collection of a 200 dollar bill I hadn't been able to pay due to some personal issues (pregnancy and losing my job because of it). So I started telling them how I couldn't pay at that time... They threatened me a few times that if I didn't pay charge...
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Jay, I attended everest college I just graduated from this hell hole, you know looking at the stupid advertisements oh yeah there gonna help you get a job, help you do this, this is all crap, I have been out of school for the past 6 month, this scam school said they were gonna help me get a job and nothing I have looked at months and months of...
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought an iPhone 3G on Sept 20, 08. The phone broke at 32 days (Oct 22, only white screen can be seen) while I was charging it using a computer and Apple's USB cable. I did not abuse it nor drop it at all. I bought a protective skin right after buying the phone.
After hours of conversation with Apple technician, I was told to go to the Apple store at...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had bought some stuff online from walmart and delias, they had charged me twice for my delias order and some how charged both my account now prepaid visa card and deducted funds from my wells fargo account for the same walmart order and according to walmarts shipping policy your bank /credit cards not billed until your orders shipped and yet i didn't get...
The complaint has been investigated and resolved to the customer’s satisfaction.
On Oct 7, 2008 I contacted this company to cancel my lease on a credit card terminal. They told me where to ship the terminal to, and to include a letter of cancellation. They told me they would cancel my account 30 DAYS after the receipt of the terminal. What... why should I pay for something for 30 days that I do not have?
Anyway, they received the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a credit union account with Schools Financial Credit Union in Sacramento, CA which is where I retired before moving to the Northwest. I decided to find a local credit union and switch the direct deposit of my pension. I visited the branch in the Safeway at 63rd & Andresen where I sat with the credit union rep and went through everything step by step...
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered 3 Walkfits in August and my order was missing one set. I have not been able to get the other set and it is now November. I can never talk with the same person twice nor can I get the same service center twice. It is very difficult to understand many or the people at the centers and I am always getting cut off and have to start over again with...
The complaint has been investigated and resolved to the customer’s satisfaction.
In an interesting turn of events, I contacted Marlow Furniture this morning to find out about a delivery scheduled for tomorrow November 5th promised to myself and my fiancee and what I found out was truly astonishing which for me immediately caused me to request cancellation of my order and a refund. I called because I hadn't heard anything from Marlow...
The complaint has been investigated and resolved to the customer’s satisfaction.
21st. Mortgage and Palm Harbor are obviously in deceptive business practices. They mislead and connive in all of there business. I now am the proud owner of a home that is improperly placed on my lot, it has missing and faulty wiring, the support beams collapsed and floor sags all within the first few weeks and that is just the home. then 21st comes in and...
