I bought a brand new fridge on 12/22/06. After it was delivered and set up I loaded it with food. After 3 days I noticed it was not working. In the mean time I lost over $300.00 worth of food. Now no one is willing to do anything about it. It was over the holidays. I didn't think I would need to check a brand new appliance.
During my 2 years of service with sprint pcs, I was told that the only way for me to make payments to my account was to go to a sprint center or mail a check. I tried to change this so I might make payments on-line or over the phone. The company's customer service REP. told me this was impossible. When my contract expired I switched to Verizon. This morning I checked my bank account and found that sprint has withdrawn over 200 dollars from my account WITHOUT MY AUTHORIZATION. Is this illegal? I would like to know.
Don't believe or waste your time dealing with Home Depot.com customer service. They are very inventive and have a different story to tell you every time you inquire about the "gift card credit" they are supposedly sending you. I was told that my request for an adjustment for an overcharge would be on my credit card. Then I was told that instead it would come as a gift card and I could expect to receive it in 3-5 days That was Dec. 13. Today is Jan. 17 and I am still waiting after being told repeatedly that it was in the mail.
I have been a AAA visa customer for many years and a very good one, always paying my bill, in full, on time. When my bill was coming up due last month, I scheduled an early payment, to avoid any chance of lateness with the holidays approaching.
The Bank of America online payment calendar that I thought I was setting BACK from the due date of 1/1/07 to 12/27/2006, in fact went FORWARD to 12/27/2007. I didn't notice this calendar error until, wondering why my payment still hadn't been debited by 1/1/2007, I went back to my account online and realized what had happened. To cut a long story short, despite two appeals to customer service that I should not be penalized for this, I was charged almost $30 in finance and late fees. What a disappointing show of disrespect to an honest customer, making the "customer satisfaction" line you get on their phone sound meaningless. Basically it appears that this company too is joining in the free for all daylight robbery that credit card companies seem presently to be reveling in. Because of this incident I closed this account. We bother being good customers but get treated badly anyway.
I called customer service to find out if I could pay my bill over the phone with a check. It was available but for a $10.00 fee. Then I explained that I was trying to avoid a late payment on my account - which I have had for 10+ years - because of a death in the family and the holiday on Monday (M. L. King) I was concerned that the payment would be late. I was told that the late charge would be $39.00 which was ridiculous for an account with an $80.00 balance. I sent the check priority mail at a cost of $4.00+ and will never charge another item on this account.
While vacationing in the Bahamas in 8/2004, my Fiancé and I signed a contract for membership with the Royal Holiday Club (RHC). The contract was to provide a service for lodging and other benefits which form part of the club’s vacation plan. After several months of problems with getting accommodations, we stopped sending $722.00 monthly payments per our contract. We tried to arrange trips with Royal Holiday for vacations only to be given the run around and excuses for why we could not be accommodated. We tried several times to get accommodations in Atlantic City, NJ only to be told by the Royal Holiday Representative that Brigantine Beach Resort was booked for up to a year. Prior to signing the contract at the orientation, we told the Representative that we frequent Atlantic City often and wanted to know if RHC was flexible in providing accommodations to Atlantic City. We were assured that RHC was very flexible and we would have no problems with getting accommodations. Boy, what a lie. We were intentionally misled into believing that we would be able to get accommodations with no problem. We have encountered nothing but problems trying to use this plan. On another occasion I called to get accommodations in Atlantic City and was told that the closest they could get us was Connecticut, which is about 200 miles North of Atlantic City. In 2004, I called to get accommodations at Disney World for my Grandson's birthday in 3/2005 and was told that they did not have accommodations in Disney World, but they could get us accommodations in Cancun at some point. What happened to the flexibility that they discussed during the orientation? We have tried on numerous other occasions to get accommodations with RHC with no success. We were paying $722.00 on time each month and still paying out of pocket for our vacations because we could not use the (total contract cost $29,000) travel package with RHC. My experiences with them have been so frustrating that I refuse to deal with them any further. During a conversation with a RHC Representative in 11/2004 when trying to get accommodations, I was told that they will only give us accommodations if we paid the annual fee which was not even due at the time I tried to make accommodations (another excuse). After we returned home from our vacation, RHC kept calling trying to pressure us into paying our account in full. I finally told them not to call my home again. To date, we have paid Royal Holiday $9,416.00 and have received no services from them. We refuse to continue paying Royal Holiday and still pay out of pocket for our vacations. They have also ruined my credit by sending my name to the credit bureaus. It doesn’t matter that they have breached the contract; they want us to continue paying them per the contract. We want nothing more to do with RHC.
In 11/2006, we referred our case to the BBB of Southeast Florida. The BBB Representative sent our complaint to RHC and they refused to reply. RHC refuses to put anything down on paper. Their Representative (Tony Hernandez) will only harass and try to intimidate us over the phone. Our case was closed with the BBB on 12/20/2006 due to RHC’s refusal to respond to the complaint. The BBB referred me to another agency and provided the following information: “Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints regarding contract and selling issues. Consumer complaints state misrepresentation and high pressure selling practices, failure to disclose conditions of the offer and verbal representations not consistent with written terms of the contract. The company has a pattern of failure to eliminate basic cause of complaints and a pattern of no replies to customer complaints brought to its attention by the Bureau. The Bureau processed a total of 158 complaints about this company in the last 36 months, our standard reporting period. Of the total 158 complaints in the last 36 months, 81 of those were closed in the last 12 months.”
I have also submitted complaints to my Congressman and Maryland State Attorney General. We are senior citizens and we thought that RHC would be a good deal for us after retirement. We also mentioned to the RHC Representative that we planned to travel after we tired. He assured us that this would be a great deal if we planned to travel. Boy were we fooled.
Got a new Dell from wife for birthday, My old pc will handle anything easily. This POS has all usb port's so ok I'll figure a way of making it work "No way" if the devise is not on there approved list forget about connecting anything else to it.
I'm no comp wonk but my old pc would recognize anything and adjust to accommodate to it.If you have any 9db or 25 db serial or parallel devices your sol...I have bought cable converter's a printer port card all kind of stuff. It was a gift so my wife did not know exactly what i needed but come on an ol' pc that I'm on now easier and more compilable to adding devices and compliant to needs...IMHO Dell product's are Very user UNFRIENDLY...And have not heard anything from them when i stated my situation...this usually means they know exactly that there strategy is working to "pigeon hole" consumer's and direct there market share America it ain't your father's America anymore.All the best...!
An OLD long time customer with long time complaints. After getting rid of Sprint PCS after roughly 4 years, the smoking has stopped and the family is once again back together...ok so maybe not that bad, but close.
The first couple years went OK, with a few minor billing errors and a few customer service complaints, but the final 2 years were an absolutle NIGHTMARE. With a phone broken every week and the refurbished phones being sent with screens falling off and in terrible shape, I was starting to give up. Then it happened...I was on a family vacation in the middle of a large lake with engine troubles, went to make a call for help and all I got was the CSR from Sprint saying my cell service was shut off because I exceeded my account balance, BUT the bill wasn't due for another 19 days (Pretty cool they punish you for spending money with their company, not a good business moto.) I paid the bill in frustration to the policy, and was towed back to safety. After getting back from my vacation I made the decision to switch to Verizon Wireless and knew about the early termination fees from Sprint. (TRUST ME it's worth leaving the most complained about carrier according the FCC for cell service you can enjoy) I received my final bill from sprint with over 200+ in billing errors that sprint did admit to and said they fixed, but being a smart bill payer I requested a new "correct" DETAILED statement before they would receive my money. 3 bills later the fix never saw the bill. The next call I received was the collection agency that took my bill over...I chuckled and advised them to send me the bill and I would send them the check, but never received another call for 2 years. I started complaining to the BBB on 12/14/2006 and received responses back from sprint stating that my bill was sent to collections prior to the correct bill was sent...my problem? how? About a week ago I received a call from a new collection agency stating they would cut my bill in half and show paid in full if I wanted to end this now...I laughed as this now indicated to me something must be wrong with my statement if they are willing to do this.
I told the agency to bill me, and the agency stated they did not have access to the bill...HUH, wheres the bill? I have snowballed this so high to the news, attorney general, BBB, FCC, and Sprint; and the fun is just beginning. I have had Verizon and haven't had 1 billing error, 1 equipment problem, or one customer service problem, thats gotta tell ya something! Trust me I would know about billing problems I run up a 400+ dollar a month bill as I own several businesses, and verizon gets it right every time. I also coded 11,000+ dollar bills from verizon for my previous employer, perfect every time!
Recently I bought a 30 inch G.E. Profile double oven. The top oven is a convection and the lower a regular oven. While heating the lower oven up for baking, we heard a large pop and went to investigate ,but could not figure out what was wrong left the kitchen the a few minutes later heard an even louder noise still couldn't figure out what the problem was.
When I went to open the lower oven door there was glass everywhere. I called the G.E. Hotline. I was told someone would be in contact the next day. I was called by the local person and he asked for the model and product number and what was wrong with my stove. I told him it was my double ovens and what happened. He said to call with the number and they would order the part. I did within the 1/2 hour. This was the week before Christmas, I called two weeks later and was told the part should be in the next week. Well that was last week and here it is the middle of January and when I called today The guy didn't even know who I was. Not only was I out an extra oven at Christmas, and New Year Day, but my understanding is wearing thin. Then I look up on the internet and find out the oven glass breaking like this is nothing new. Plus if my upper oven explodes and I or one of my children get the glass in our faces you don't want to know how big of a stink I will make. I spent way too much for these ovens to be understanding too much longer.
Two problems I encountered this holiday with Target.
#1 My daughter received a pair of pants for Christmas from a relative.
We did not have the receipt but it had the tags attached. I went to return the item and was informed that I had to present my driver license and can only return w/o receipt 2 times per year. I also could not get a gift card for the exchange even if it were for the lowest price of the item. I had to replace the item right then and there and I had to replace it with a item not only from the same department but it had to be in the ' girls clothing section only '. I asked if we could look in the belts, purses, or other accessories that is in that area and was told no. We had to get a girls clothing item only. I never heard of this from a store before. I was under the understanding that you could replace an item with any product in the store of equal value that was being allowed for your returned item. My daughter actually desired a Cd to replace the pants but was not allowed this. She looked around the girls clothing and did not like anything enough to justify giving up the pants to that particular store. We went back to the counter to retrieve the pants and go to another Target that might have a better selection. At the next Target we were told basically the same thing with the exception that we could venture into the accessories and shoes department. Had the employee of the previous Target known the policy correctly we would have been spared a extra trip to another Target in another town. Regardless, I don't see the logic in leaving a bad taste in a consumer's mouth by making it unpleasant and difficult to make a return that is obviously legitimate. The money stays in the store anyway regardless of what department your buying out of. I don't shop Target because of a couple of bad experiences with them many years ago and I would not of been in their store if not for the Christmas gift return.
This experience only reinforced my good decision of back in the day not to do business with Grinches.
#2 I purchased a Digital camera at a Thanksgiving sale ($99.00) from a Target in North Carolina where I had been visiting for the holiday with family. When I got back to my home in Texas the 1st of Dec. I opened the camera to use it. It took a couple of pictures and immediately began acting up. I returned it with my receipt to Target here at home and was informed they had had 4 of these cameras already returned for reasons of defect. They said they had no more and would issue me a credit. The gal handed me a gift card. I asked her "why am I getting a gift card when I have my receipt". I used a credit card and it should of been charged back on it. She said that I did not specify that I wanted it to be put back on my credit card. I responded that first off she did not ask if I wanted a gift card and that I assumed she would know from the receipt that it would be credited back to my credit card. She said it was too late and there was nothing she could do. I asked for a manager and a lady standing behind the employee came to the counter and had already overheard the conversation. She said " the transaction had been completed and it cannot be reversed, that I should of informed the employee that I wanted it credited back to my credit card ". Since when did this scam begin I thought ? They were forcing me to keep my money in their store even though I had a receipt and the return was all valid. Never again will I look in the direction of a Target Store ! When I told my family and friends about this incident, I learned that my Sister and a friend also had this very same thing happen to them. What's up here ?
I purchased a Maytag washer almost 6 years ago that began making noise over the weekend. I'd called and arranged for a service tech to come look at it and give me a repair estimate.
He was on time, professional and knowledgeable. I suppose this is reflected by the fact that he said he's seeing a lot of this kind of problem with Maytag products. In short order he gave me an estimate of $547 to repair a machine that according to him was NOT under any sort of warranty. Maytag claims the machine had a transmission warranty that extended to 10 years. But even with that, it was going to cost in excess of $300 for the repair labor.
I called Maytag in hopes that they might have a customer advocacy program or similar mechanism. Not a chance of that happening so don't bother calling them. The people that I spoke with were very nice but as the saying goes, "nice don't feed the bulldog". I asked was there any way they could help me and the answer consistently was that the warranty was what it stated. I've purchased 4 major appliances from Maytag in the last 6 years. I told the company representatives that this WILL be the last.
I can't say strongly enough, don't buy Maytag, tell your friends not to buy Maytag, tell your enemies that Maytag is just fine, tell your relatives to run if they're asked to buy Maytag appliances. Gordon Jump (The Maytag Repairman) must be spinning in his grave.
I received an email for a free sample of diet pills and all you had to do was pay for shipping and handling... two weeks later i discovered that they had charged my bank card for 149.95 and would not take if off...they said that the pills had already shipped and they would not take them back and for me to sell them on ebay...do not order any samples or anything from these people it is a rip off...now i am stuck with 149.95 of diet pills that i can't take...
I ordered FIOS services for telephone, television and internet. The representative said there were absolutely no installation charges and a 30 day money back guarantee. When I received my bill it had a charge for $75 installation. When I called about it they said I was locked into a one year contract and they refused to remove the charge. Speaking with a supervisor failed to remove the charge.
My family and I were booked on flight 678 Orlando to White Plains on January 15 (8:25am scheduled departure). We got to the check in counter 45 minutes before the flight and were told by one of the AirTran employees that the flight was closed.
He directed us to a counter where we were supposed to rebook our flight. We protested that we should be able to check in for our flight since we were there before the Orlando minimum check-in time (=40 minutes) but the employee refused. We were told by him that the security line alone was 40 minutes long. After we waited in line we were offered standby tickes for a flight leaving at 5:15pm. After we left the counter we passed by the security line and guess what? There was no line! At that time there was still 20 minutes until the scheduled departure of the flight and we could have made it to the gate without problems. Needless to say, the flight at 5:15pm was fully booked so that we had to wait a full day to get home. Since we had been at the airport prior to the minimum check-in time the irresponsible behavior of AirTran's employees led to a denied boarding situation. At the time of our arrival and after denial of boarding we were NOT presented with a written statement as indicated in their contract of carriage. Since AirTran did not provide acceptable "alternate transportation" as also described in detail in their contract of carriage (we were supposed to arrive at our destination within 1 hour of orignial arrival) we are entitled to a payment equal to twice the sum of the face values of our itinerary. Of course AirTran is not answering my e-mails. I hope enough people will start to boycott this airline so that they come to their senses!
On December the 2nd, 2017 I placed a $200.00 order with Doxy Lingerie wanting to get some Christmas presents for my wife. I paid extra, informing Doxy Lingerie that I would be out of the country after the 8th of December and needed my shipment sent ASAP. Well, I didn't receive it before the 8th, in fact I STILL HAVE NOT RECEIVED IT. It is now the 20th of January, 2017. Doxy Lingerie won't even respond to my emails. I have sent email after email with no results. Hopefully I can get a refund!
Do not purchase from doxy lingerie, you will not receive a single item.
Doxy lingerie will not respond to a single email.
Doxy lingerie will take your money and run!
First they allow only one carry on, so a woman can't have a purse and a laptop. They required the laptop to be put in checked baggage.
They then lost one out of two bags checked at FLL for a return trip to BUR via Dallas. After three days they found it, but laptop and tags were missing. They said we had to go to the aiport to file a claim. We got there and no one was working 45 minutes before they were scheduled to close. We went back the next day. They refused to take the claim. They said TSA did it.
Well, I checked with ICE and at FLL this is virtually impossible. Here is what 99% sure happened: This bag was opened on the way to the plane (they had time because this bag missed the plane), the contents removed, the tags ripped off to make it harder to detect the theft, and the computer was stolen. American's policy appears to be that they are free to take anything in your luggage and there isn't a damn thing you can do about it. How they let employees just walk out of the airport with a laptop under their arm no questions asked just means to me they allow this behavior (instead of a raise they just allow the workers all they can steal)?
That isn't quite true, there is something that can be done, because I will be filing suit in Superior Court (not Small Claims) and we can see if a jury agrees with them (do you think they can sway a jury that they weren't liable? Res Ipsa Loquitor). Also will throw in a few Business and Professions Code violations, ask for punitive for fraud, and a few other things. Now I know why I went to law school, just to go after companies like this.
If you are from American and want to verify this, the locater number is ULJWPY.
Crowne Plaza hotels are owned by Marriott and the Intercontinental Hotel Group. We stayed in the Crowne Plaza in Guadalajara, Mexico.
We left a wake-up request with Reception, but we also tried to set the alarm clock.
The instruction booklet was missing, and we could not set it. We phoned Reception and asked someone to show us. A maintenance man arrived. He fiddled with the alarm/radio/CD player but the wrong wake-up time remained. He left with a promise to exchange it for another alarm. He did not do this, but returned to try to program it again. When the wrong time continued to appear in the display, he insisted that it referred to the position of a CD.
There was no soap in the bathroom. We phoned Reception for soap. When we prepared for our showers, we noticed we had but two bath towels and only one hand towel. Since we had already made two calls to Reception, we decided to make do, and get to sleep as early as feasible. We did not ask to change rooms because we only slowly discovered one deficiency after another, and we were staying for only one night.
Imagine our chagrin when the alarm went off in the middle of the night. Evidently the maintenance worker hadn’t known what he was doing. The alarm/radio/CD player looks like an interplanetary visitor. The method of operating it is not apparent to people of normal intelligence. Evidently the trained maintenance people cannot figure it out either.
In the morning we discovered that the coffee maker could not be used because the coffee pot was missing. Anyway, there were no packets of sugar and creamer.
I have stayed throughout the hemisphere in expensive hotels and many other lesser facilities. Not one of them has delivered such bad service. I hope that Crowne Plaza will not blame low-level employees like the chambermaid or the maintenance worker.
Who is watching over their performance? Who verifies employees’ familiarity with the equipment or competence to operate it? For a chain with a fancy name, their hotels (if this experience is typical) are the pits.
Lying for the purpose of monetary gain is by definition fraud. Fernando, a salesmen with Mayan Resorts, lied to me and my wife. The purpose of his lies was to induce us to sign a contract, which we did. He lied by telling us that we had to waive our 5-day right to change our minds. Under Mexican law that right can't be waived. A shell game kept that waiver we signed from the papers included with our contract. For good reason. Such a waiver is illegal and would be proof of fraudulent sales practices. Fernando also told us that we had to agree to a 2-year no-sale of our purchase. He leaned back, looked me in the eye, rolled his two index fingers and said: "No flipping." The idea, of course, was that our deal was so valuable we could return to the U.S. and sell it for much more than what we were paying. That provision also did not show up in our agreement papers. Another shell game. Fernando also told us that we could rent what we bought for $1,200 or more per week, this for a no-bedroom agreement. He knew that to be untrue, another fraudulent sales lie. Fernando told us that we could sell our purchase anytime after the aforementioned two years for much more than we paid for it. Another misstatement he knew to be untrue. Another lie, another fraud. We know the difference between puffery and lies. Simon, the point man on the street for Mayan Resorts in Cabo San Lucas called the Mayan Resorts opportunity the "deal of the century." I gave him my best askance look. He laughed and said well maybe the "best deal of the year." Puffery I can accept. Lies I can't. Our agreement with Mayan Resorts was built on lies and therefore is illegal and fraudulent. We have demanded the return of the down payment and refuse to pay the remainder of the fraudulent, illegal contract.
Had Verizon Fios install on 12/16/2006, the internet didn't work, mud was tracked in the foyer, closet and bedroom were not cleaned up and there was a hole in my wall. Called customer service that Monday 12/18/2006, lady helped me and said someone would be out that Wed. No one should up. The lady had never put through the work order. Finally got a guy to come out and fix the internet. Still my place looked bad and there was a hole in my wall. After 2 more weeks and 4 different people through Verizon, I had someone come a vacuum. Did a horrible job even doing that. Called a complained again to the supervisor. Supervisor hired a contractor to fix the way, said that some one would call me by 1/4/2007. No one called, supervisor didn't pick up phone for 4 days after that. Finally hired another contractor to show up on 1/15/2007. No call, no show. Finally showed up 1/17/2007, and hasn't returned, and no word where he is. I've filed 2 complains through Verizon Fios customer hotline, and no word back. I even went up to Verizon's corporate office in Irving, Texas to get some answers, no one would let me in to talk to a person face to face to get some answers. It's been over a month and I still have a hole in my wall. Verizon's service and support is some of the worst around. DO NOT USE VERIZON!
It is again about All Safe Move, Inc. They did give me the best price in town and then lost (only) 13 of my belongings, 10 of them extremely valuable, large size framed artworks. Not only All Safe didn’t make any effort to look for my stuff ( oh, that hurts), they offered me a measly $72 dollar settlement, claiming that since I’ve packed the artwork myself all they could reimburse me for was empty boxes. No, check this out – when it comes to charging you they do it by the weight of your shipment, but when it comes to reimbursing you for the lost in a move belongings they consider only the weight of empty boxes, since no one can prove what was inside them! An outrage! I’m going to take them to court. If anyone have already sued a moving company, please share your experience with me.
We work in the immediate neighborhood of All Safe Move. We've had every problem imaginable. Many visits from the police from us, other businesses and especially customers. False advertising on their website: climate controlled environment, among others. Huge piles of customer belongings outdoors in rain and heat wave for MONTHS. They've been evicted, won't move. Complaints of not informing customers of their belongings' whereabouts, customers following them, then calling police. I have tried the Better Business Bureau and 7 On Your Side, even emailed pictures of huge outdoor piles of Katrina victim's belongings. No one will touch this. If you have hired them get your stuff back immediately, warn your friends. Can't find your stuff? Here is their San Jose, California storage address: 2744 Aiello Dr. Suite 130, San Jose, CA 95111. I am disgusted at the lack of help for customers of this company (I'm disgusted that people have to pay to post a complaint about them here too!). I would NEVER under ANY circumstances hire them. This is all true, and I can prove it 100%. If you want pictures just email me. If you've been looking for your belongings: come on down. If you can help get them to stop their fraudulent business practices PLEASE email me, I will help in any way I can. This is a true travesty. Please share this with all your friends and family so we can help as many of their cheated customers as possible. If this complaint has helped you in any way please let me know.
Hughesnet uses other companies to sell their product. These other companies promise internet access with clearly defined data rates.
So a person purchasing this service pays more or less depending on the data rate one wants. After the service is purchased, the installer gives you account and information access to Hughesnet directly, and you fine out for the first time that there are no data rate promises. In other words there was a promise at purchase time, then after purchase that promise is taken away.
Hughesnet also advertises on TV and Radio. These advertisements clearly state that this service is 25 times dial-up access speed. These advertisements have no disclaimers. Then, after one purchases the service, the data-rate policy changes and one finds out there is no guarantee for any data rate at all. In other words the access could be completely taken away, and Hughesnet will promise nothing in return.
I ordered a bean bag for my brother for Christmas on 12/11/06. Sears shipped it on 12/12/06. It arrived at the fedex location in St.
Louis, MO on 12/15/06. I first contacted sears.com about this on 1/6/07 and was told that they would put a tracer on this and we would know something within 10 business days. I called them back regularly to check the status of the tracer and to see if they had found anything out for me. After 2 weeks time was up I called yet again and spoke with a supervisor, he said that they would re-issue a tracer and would know something on it with in 24-48 hours and that they would contact me. Well the 48 hours was up and I called them for the last time. Once again I got a supervisor on the phone and asked what the status of the tracer was, she told me that they would not know anything until around 1/29/07. I told her that that was unacceptable and that I would like a refund on the transaction since i was charged for it back on 12/11 and still didnt have it. They would not give me my money back and would not reship the item. I had to contact my credit card company to refute the charge.
Last month, I changed my surname via court order, and I correspondingly changed my name with SSA, DMV, municipalities, etc. All of that proved to be a walk in the park compared to the bureaucratic runaround that Cox has put me through, without any result except my becoming infuriated and stamp-challenged.
Should I really, after having informed them of the change in a letter that included the number, place, and date of the court order, have to submit to them either a copy of the court order, $5.00, or ANOTHER installation fee? We all know that they store data in digital form.
Anyway, and I've told them that my SS# hasn't changed, my address hasn't changed, the bank on which my checks are drawn hasn't changed, my credit rating hasn't changed, my living circumstances haven't changed, my account is in good standing, and I don't rent any equipment from Cox... Who ARE these people, anyway, that they think that the consumer should pay the cost of their doing business several times over, which includes their selling our data to other entities? Where are the FCC and the PUC in this picture? Y'know, the other people we pay to pick our pockets? Grrrrr...
I purchased a Kenmore washer, dryer, refrigerator, dishwasher, trash compactor, oven, microwave oven, and range top all from Sears in 2004 and 2005 when I bought my 1st new home.
To my surprise and frustration, all of the appliances required service more that 2 times a piece not including the maintenance service I make sure they all get, every 6 to 8 months. The refrigerator, washer & dryer have been the worst (refrigerator 5 times one year either completely broke down or parts have stopped working, and washer & dryer 3-4 times within 12 months). And what has been even more disappointing than the appliances, is the costumer repair people and service. I have had two different costumer service agents forget to input my appointment, entirely or correctly give me the time slot I initially requested, into the computer to later be told “we are sorry”. I have to lose yet another day from work and wait all day for them to come either 5 minutes before our 8-12 or 1-5 appointment. I have even had a repair man call me and say “he can’t come until 7p.m.”, and that I need to call customer service to communicate how that was not an acceptable option for me. Again, yet another opportunity for me to waste another 20 to 30 minutes of my time while I go through the whole process on the phone of name, number, address, etc., to be again told, “we are sorry”. Costumer service complaints via email have all responded with the same company ‘broiler plate’ statement “we are sorry”. Mean while, I am the one who has had to swallow all of their mistakes, little amount of repair people on the field, and crappie appliances. WOW... I don’t even know what to say or do anymore. The TIME, MONEY, and ENERGY I have wasted and invested into Sears has been UNBELIEVABLE UNACCEPTABLE!
