USAVeonPills.comCharged my account $149.95 for something I didn't order!

K
This review was posted by
a verified customer
Verified customer

I just found out this company charged my account $149.95 for something I didn't order. In December, I ordered a 30 day supply of diet pills but was unable to take them due the the amount of caffeine in them so I didn't order any more. In January, I received about 4 more bottles of them and immediately returned them - along with the ones I couldn't take. There was no receipt with them so I wasn't aware that I had been charged. Today, looking over my account statements, I learned that I was charged back on 12/11/06.

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Responses

  • To
    Tonia Vanderburg Jan 18, 2007
    This comment was posted by
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    Verified customer

    I have been scammed out of over 100 dollars by this bogus company. I never ordered anything from their website and money was charged to by checking account, I am trying to get the money back, but will have to go to the trouble of getting a new account number.

    0 Votes
  • Valerie Jan 19, 2007

    I received an email for a free sample of diet pills and all you had to do was pay for shipping and handling... two weeks later i discovered that they had charged my bank card for 149.95 and would not take if off...they said that the pills had already shipped and they would not take them back and for me to sell them on ebay...do not order any samples or anything from these people it is a rip off...now i am stuck with 149.95 of diet pills that i can't take....

    0 Votes
  • Ra
    Rachel Story Jan 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered and received a $4.95 sample of a diet supplement which caused heart palpitations and general discomfort. At the advice of the nursing staff where I reside, I got rid of them. Imagine my shock & surprise to msee another shipment arrive! I re-turned these, insured and with a signature required. I was told when I called customer service that there was no way the $149.95 they had debited to my checking account would be refunded. I find this type of business practice unconscionable. I am on a low fixed income and cannot afford to lose $150.The fact that this was done on the second of the month caused other automatic deductions to "bounce" to the tune of$15,/item.THIS SIMPLY IS WRONG!!!!!

    0 Votes
  • Su
    Susan Wahl Jan 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have had the exact same experience as the others above. I ordered a trial order of a Phentrazine 37.5 as a response to an email message. When I attempted to recover my $149.95, I was told that it was not their fault that I did not read the Terms and Conditions before pressing "submit". They are extremely rude and arrogant in there position. DO NOT ORDER FROM THIS COMPANY. I have contact an attorney and will post the outcome. Be for warned!!!

    0 Votes
  • Ma
    Margaret Jan 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I closed out my charge card and I believe I have stopped the $149.95 from being charged to me. The Phentrazine 37.5 did not work for me either. The agreement says you can break the agreement. If you try and stop the charges they will start legal action! For $149.95? I don't think so. Do not buy this product. I left my number on their machine and they still have not called me back! Maybe we should tell Oprah that they said she endorses this product as the best diet pill ever!

    0 Votes
  • Ro
    Roger Weaver Jan 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I feel I was scammed the same as all others. I bit on their sample offer and a couple of weeks later I got a deduction from my debit account for the sum of $149.95. I cancelled my card and have a new one coming, so I have stopped future charges for now. I did send a complaint to the Missouri State Attorney's office, but I haven't received any reply as yet.

    I did leave a message as directed when I called because 'all associates were busy with other customers' and they did return the call, but when I tried calling back, the number was invalid.

    Yesterday, I was to sign for a package at the post office. I suspect it was for more of the Phetrazine because the address was a Oklahoma address, but beware, this package had a different name on the address. I refused the package and will refuse any future correspondence from this company and it's people.

    0 Votes
  • Th
    theresa wildman Feb 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also received a email on usaveonpills. Never before heard of the company. I checked my account on the internet. There was a bill for 149.95 also from a company pure energy. I called and left message no one called back. So i called again and got sales and they told me the same thing i should have read the terms and conditions rights. What a rip off. For the 4.95 sh its not worth it. So i called the bank and cancelled my card. I will be investigating it.

    0 Votes
  • Fi
    finley townsend Feb 08, 2007
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    a verified customer
    Verified customer

    No matter where you live you probably have an attorney generals office, they probably also have a web site. I would suggest that anyone who feels they were ripped off file a complaint with their A.G. I did this sort of trickery should be shut down. If we stick together maybe we will be heard. The local better business office say they have had 113 complaints about this company. I filed one with them too, you will not be surprised they are not members.

    0 Votes
  • Al
    alan eggers Feb 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered this diet pill from usaveonpills i will not let my bank honor this - seems like scam to me - will stop payment on these pills.

    0 Votes
  • Li
    Lisa Sisk Feb 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received an email for some diet pills. Free 15 day trial I just pay shipping and handling. Entered all of my information including my credit card number. It automatically enters you into an EP Program which you are obligated to purchase after submitting. At the bottom of the screen after you submit your information terms and conditions pops up telling you about your enrollment. From day one I've tried to contact this company via email and telephone. Noone returns either! Two weeks later a debit is on my account for $149.95 for none other than the diet pills which I just wanted to try!

    0 Votes
  • Ta
    Tara Lassiter Feb 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just got a call back from this company. It was explained to me that in accordance to the "terms and conditions" I could not receive a refund. I asked to speak with a supervisor and was transferred to Brandi. Lo and behold I got her voice mail (second time this week). I left a message asking for an explanation of how a company could in good conscious work this way. I doubt anything will come of it and I'll have to suck up the lost money, but man this just stinks. It makes folks not want to trust anything or anyone these days. Sad world we live in. :(

    0 Votes
  • Ca
    Candace Bernard Feb 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi Girls, The exact same thing happened to me. I don't know about you girls ,but I only took one pill.It made me feel soooo terribly bad I was in tears so who knows whats even in those suckers.I'm truthfully scared of that you?

    I too only got Brandi's voice mail. I left half a dozen messages today and a few last nite when I opened my charge card bill and found their nasty little $149.95 surprise.

    I'm not experienced at all in the proper way to go about handling this type of situation. But I know one thing for certain, I'm going to blow my horn, loud, I mean really loud, constantly, non-stop to the point where they will happily credit my card that $150 bucks just to get rid of me,and you girls should do the same. You can program your computer to call their numbers as often as you like. Every half hour or hour, heck every 15 minutes if you want. Believe me,Brandi, the Queen Bee will get sick of that in short order.I guess you might call it harassment, but look at it this way, what's she gonna do about it???

    Besides writing or calling the BBB, contact the FBI for computer fraud, the Attorney General's office.Federal Trade Commission: #[protected]. Consumer Complaints/Washington:#[protected].Consumer Affairs Office,1700 6th street NW,Washington, DC 20552. FBI Fraud Office:#[protected].
    For Pure Energy I have two #'s for them:
    [protected] and [protected]

    Well I hope we all get our $150 bucks back.I'm for sure going to give it my best shot.It will catch up to them. I mean what's right is right and these people are way out of line. I guess you could say that their teetering on the edge, so what do you say?How about giving them that little nudge they need too, oooppps.....what goes around comes around...

    Good Luck Girls...

    0 Votes
  • Ta
    Tara Lassiter Mar 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just got off with a customer service rep after leaving two messages for Brandi. "She" couldn't even return my call. I asked how in good conscience they could run their business that way. I was told -- it was the "negligence of the customer" for not reading all of the terms and conditions before submitting the request. That "anybody ordering anything on the internet should be careful." And that "nothing is free." I spent over 15 minutes trying to get this customer service lady to understand my frustration and answer my questions, but she could not. She explained that she did not write the business practice but the customer should be more mindful. OH MY GOSH! She informed me that the customer service is outsourced and I needed to go back to the website. Yeah and get NO response. I asked for the name of the company, she could not give it to me. I asked for the name of a person and phone number I could talk to who could answer my questions, she kept trying to cut off the call. Finally I said I wanted to talk to her supervisor. Guess who's voicemail I got ---- Brandi. I doubt it's even a real person. I'm disgusted that this company is getting away and making thousands if not millions off of us that just want to find something to help us. Now we are not only left where we started, but we are out $150 and left with a sense of distrust in the world we live in. I have never had such a bad online experience in all my life. Poor advertising of terms and conditions, poor product and absolutely poor customer service.

    0 Votes
  • De
    Debbie Mar 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Received a $149.95 charge to a credit card that we only use for vacations. Did not order this product.

    0 Votes
  • Me
    Melinda Brewster Mar 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had an e-mail sent to me claiming that I could try these diet pills for only $4.95, that was for the shipping and handling. They never told me that I had to keep ordering them or that they would bill my credit card for an extra amount every month, needless to say they billed my account for $149.95 without my authorization. I later found out that they had a clause hidden deep in there terms that stated this would happen. It wasn't stated in the promotion I signed up for, so naturally I am upset and out this money. I am trying through the help of my bank to get this charged back to my account, but I honestly don't think it will happen. I have to cancel my card and order another to stop this from happening once again. It's really nerve racking that this company can fraud people out of their money just because we want help losing weight. They need to be stopped.

    0 Votes
  • Ta
    Tara Lassiter Mar 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Brandi finally called me back - three weeks and four phone messages. Supposedly she is a supervisor at the customer service center. Same party line -- terms and conditions -- no money back. After a lengthy phone call and no satisfaction, she did provide the operations manger for product sales and customer service address (no phone number or e:mail contact??)

    Send inquiries to:

    Jason White, Operations Manager
    PEP Corp.
    PO Box 19336
    Oklahoma City, OK 73189

    Not sure what response we might get, but hey at least he may get inundated with mail!!!

    0 Votes
  • Le
    Leland Cokelette Mar 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also have a major problem with a company that practices such deceptive practices. I also spoke w/many people (thru the order side only, as noone ever picks up or returns calls from the customer service side) to no avail. I am going down to the bank to cancel the charges and have the bank pursue this fraudulent charge. By the way this "Jason", I was given his voicemail, left him a message, an am very doubtful that I will ever hear from this person. Dont think he has the nerve to call me back. When I asked for the home office phone number, was told that they cant give it to me. So I was given the same address as a previous writer for this "PEP Corp". I also am not one to stop at just no. Good luck all.

    0 Votes
  • Em
    Emily Morrow Mar 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I can't cancel my order and they keep charging me for a product don't want.

    0 Votes
  • Ch
    Chilet Mar 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This b**tches are a bunch of scam. They may have scam me $4.95 but that will stop there. I have cancelled my card the day I purchased the pill. I was so mad coz I cannot get a hold of nobody. When I felt something weird, I started investigating. Then , that was the time I found out that this is a scam. I called my bank right away and cancelled my card. Be careful! I will submit a complaint to BBB.

    0 Votes
  • So
    Sonya Burdick Mar 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    When I first clicked on this site and requested to have the free trial sent, the site was easy to navigate through. Now that I have been taken for my$149.00. And sent an additional shipment of 50 pills, I am not able to contact the company to cancel any further shipment.

    I went back to site right away after discovering that I was to be charged and went to their help desk to inquire about cancelling any further shipments.

    I did receive some email back from some guy named Bryan. He sent me a copy of the "terms and agreement".

    I responded back stating I knew that I had made a great mistake getting taken by them and I was willing to pay the price for my stupidity. But what I wanted to know was that the order was now being cancelled and that no further transactions would take place in my account. I have received no further email from "Bryan".

    I have tried to "reply" to his email, but the help site is no longer up and running. When I went back to the original site to file another complaint, I am no longer able to sign into the site. I have no way of knowing if my order has now been cancelled.

    0 Votes
  • Al
    Allison Halverfson Mar 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was charged my account 149.95 for something that I did not order. Yes I feel like this a rip off. A scam. No matter how many times u call its some crap with them. Ive been submitting tickets everyday to get a refund. I dont even have their product.

    0 Votes
  • An
    Anita Hartman Mar 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a free sample of pill's from my computer. USAVeonPills.com suppose to be at my home in 5-10 business day's. Well they didn't show up for 3 week's. In the mean time this company charged me 149.95 for pill's I never asked for. Then they are trying to tell me I joined a club which I never did. And there was no paper work of any kind with the pill's. There was nothing on this site about more pill's and being charged automatically. And to top it off the pill's were not even what were advertised on the page they were ordered from. Now I am getting the run around about getting my money back and USAVeonPills.com won't even answer any e-mail's now. Consumer beware of this company!

    0 Votes
  • Pa
    Patsy Mccormick Mar 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    $149.95 has been charged to my credit card for "thintabs" which i did not order. Thank goodness my credit card will take care of this matter. Patsy Mccormick, Alabama

    0 Votes
  • Pa
    Pam Apr 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered just the free sample and paid 4.95 for the shipping and that was it. So I thought until yesterday when a package showed up in my mail. I said, what is this I opened it and it was the pills. I said I didn't order this. This is not right I feel like a total fool. Now, I can't get a refund for something I never ordered. Never again will I do anything like this. I will I seen this complaints before I even ordered that free sample. I also was charged the $149.95. This is not right, this is like being raped you didn't ask for it.

    0 Votes
  • Je
    Jenny Scelfo Apr 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also ordered the sample, and was supposed to just pay the 4.95 shipping. Then I received an extra charge for the 149.95 for something I didn't order! Thank God my credit card is going to dispute it for me. They tell you to go online for a return or dispute, but they neglect to tell you the web site is always unavailable or down.

    0 Votes
  • Mi
    Minnie P Johnson Apr 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have the same complaint the other have about this company taking out 149.95 out of my account with out my consent i want my fund return back to me.

    0 Votes
  • Ke
    Kelly Lawing Apr 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Taking money from my checking account

    All I ordered was the trial offer and over $150 was deducted from my account. They trick you, very deceiving, and once you realize what has happened, there is a process you must go thru in order to cancel this. I went thru that process and was still deducted the money. I am a single mom and am outraged that this so called company did this. I demand my money back and that this usavecrap online be removed immediately and out of business. Strange how they won't give you a phone number isn't it. I will do whatever is necessary to get this crappy company out of business and to get my money back.

    0 Votes
  • Li
    Lisa Pelletier Apr 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was charged 149.95 on my account. I never ordered any pills, especially for that price.

    0 Votes
  • Ja
    James G Higgins Jr Apr 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    All need the same lawyer

    0 Votes
  • Di
    Diane Box Apr 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The same thing has happened to me. I am going to contact my bank to cancel my card also. I can't believe that these people have done this to so many people. I plan on shouting loud to whomever I need too. Is there anyway we can get this money back?

    0 Votes
  • Ma
    Mary Ruf May 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I cannot reach anyone to cancel a service I did not even sign up for

    0 Votes
  • Sa
    sandra graham Sep 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Well I guess you can say welcome to the club. I was also taken for $149.95. I had no clue about cancelling or I would be charge this money. I have not even opened the pill bottle. I tryed the trail size to get something else. This is a ripoff and somebody please help. I can't talk to anyone at the number or web site.

    0 Votes
  • Ab
    Abe Lestz Oct 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    hi the only thing that I can say that I believe that everystate has action line in the newspaper so write to them and see what they can do or try to get in touch with the attorney general of that state and see what they can do

    0 Votes
  • Ab
    Abe Lestz Oct 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    See if you can get in touch with the charge co and tell them the story that is what i am doing

    0 Votes
  • El
    Elizabeth Baugh Oct 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was charged 149.95 too and never got anything. Well today I will find about the name of this so-called company and they WILL be reported to the BBB. And I'm filing charges of fraud though my bank. I'm sick and tired of ripoff companies getting rich.

    0 Votes
  • Va
    Valencia Fleming Nov 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This company took $149.95 out of my account and I don't even know who they are. I called and called and no answer, all I got was a voice mail or to go there website. This ### ain't right, this is ridiculous. I can't stand no crooks. When I finally talk to someone they told me that can't give me my money back, I ask why not, she told me I have to go through there website and wait for an response. I told her I don't want to wait for a response, I want my money back now!!! I report this situation and matter to my bank and I will take it to the police and my lawyer if I have too. They did not have to wait for my money, how come I have to wait for my money I work for.

    0 Votes
  • As
    Ashleigh Nov 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This just happened to me today, the banks are closed and I have no way to cancel the charges. How can they get away with this.

    0 Votes
  • Ch
    charlene rushing Dec 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just checked my bank account and found a charge for $149.95. I ordered a free sample over a month ago and paid for the shipping , 4.95, and I have still not gotten the free sample and no where did it say I would be billed $149.95! I have called the TV station and the police on this. You can not get to speak to anyone at the number the billing agent gave me, [protected]. THIS IS FRAUD and I want my money back!!!

    0 Votes
  • Br
    brittany Mar 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    First of all i ordered from them and got what i payed for, the product worked for me and i have lost over 25 lbs. Maybe the reaon why you guys did not lose weight is because you eat like cows... Also If you would have read the terms then you would know what was going to happen, you wouldnt go buy a car then not read the terms of agreement before signing on the dotted line. Another thing, IF YOU HAVE TO PROVIDE YOUR CREDIT CARD INFORMATION MOST LIKELY ITS NOT FREE DUH!!! And everytime i call them i get in touch with some one so maybe you arent doing it right. P.S. Let this be a lesson learned from now until you die, ALWAYS read the terms before you give out personal information. And all you people out there who are "single" parents, maybe you should have planned your life better and not had children with someone you wouldnt be with for the rest of your life.

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