The complaint has been investigated and
resolved to the customer's satisfactionResolved Pro Oil Change — rip off
resolved to the customer's satisfaction
Sent my wife to get routine oil change on her vehicle. She returned home approx 20 minutes later and was getting ready to take my vehicle for same. I mentioned that service was quick and asked about the cost. She replied $178.00
I asked to see the bill and realized that she had agreed to an Engine Flush ($32), replacement air filter ($34) and cabin air filter ($50) - all unnecessary in my opinion. Upon further inspection of the bill, I noted that they had identified the SUV with the wrong model and installed the wrong air filter (unable to close the filter housing because it didn't fit properly)
I returned to the business and requested an explanation and to see the replaced parts where I was told by the Manager that they were in the garbage and I would have to dig thru and find it myself if I wanted to see it.
After listening to the manager try to defend the excess charges by telling me that my wife had agreed, he finally acknowledged that the air filter was the wrong one, and that the engine flush and cabin air filter were not necessary.
A partial refund was issued for the overcharges after enduring his rude and obnoxious behaviour for the better part of one hour.
Beware - after speaking to others with similar experiences at this establishment, it appears to me that this business routinely attempts to perform unnecessary services and takes advantage of unwary consumers.
The complaint has been investigated and resolved to the customer's satisfaction.