Priceline.compriceline enables bad business attitude towards customers

C

I booked a hotel on Priceline using the "name your own price" feature. When using this feature, Priceline cannot guarantee the type of room being booked; however, Priceline indicates that any special requests must be made by calling the hotel. What Priceline does not disclose is that HOTELS ARE RUDE and unwilling to even listen to requests KNOWING IT WAS RESERVATION MADE THROUGH PRICELINE.

Bottom line is that although PRICELINE says that special requests are not guaranteed and are based on availability, the truth is that HOTELS second-rate PRICELINE users.

Responses

  • Cu
    Customer Service Rep Sep 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am confused -- how is bad service at a hotel priceline's fault? It sounds as though priceline was pretty open and up front about the fact that they cannot guarantee the room type or special requests. Your posting states that.

    1 Votes
  • Gu
    guy fahnhorst May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I booked a 3 star hotel on priceline and when I got to the room I was very dissapointed. It was no better than a motel 6. I tried to call a representive and I was hung up and had no help from a person named Michael (3041) and reny(93386). It took me over 1 hour to get hold of a guest services reprensentive and when I did Alexandria7390) stated there was nothing they could do. I will never use priceline again. You don't save money.

    0 Votes
  • Ma
    Mary Celine and Stuart Bentley May 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We recently booked a Raleigh, NC area package through Priceline. Dates were: 04/26 thru 04/30. The flight and car rental went as scheduled with no hang-ups. The prepaid, Best Western Cary Inn and extended Stay hotel was a great disappointment. We looked forward to use of the pool - empty and garbage left from last year surrounding the pool. Snack machine was out of order. Fire alarm sounded at 1:30 a.m. on April 27. We waited outside of motel for approximately one hour with no direction or safety assurances from staff/management. No one checked to see if everyone was out and no one gave the all clear after fire trucks left. Will not stay at that Best Western upon my many return trips to Cary.

    0 Votes
  • Cy
    Cynthia McClure May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I will never use Priceline again. On 4-30-08, I booked a trip for myself and 2 uncles to see my Dad who was diagnosed with colon cancer. On 5-2-08, he unexpectly passed away. When I cancelled my trip for 5-3-08, I received nothing but a runaround. Spoke to two agents who spoke poor english and seemed liked they were reading from a script. When I asked for a supervisor, I was placed on hold then disconnected. Great service when you are in the middle of dealing with the death of your father. i will tell everyone I know not to use this company

    0 Votes
  • El
    elad Jul 18, 2009

    We booked what was supposed to be a 4 star hotel with Priceline. Once we got the confirmation of your reservation I checked the hotel & realized that the rooms given to Priceline customers were barely 3 star rooms. A tiny room with one double bed for two adults is the room we have been allocated. I have been to many hotels & have never seen a four star hotel with one double bed! The hotel is not a four star hotel by any standard except for Priceline. Of course phone calls to the hotel & Priceline did nothing. Will not use Priceline again.

    0 Votes
  • Me
    mee32 Aug 13, 2009

    Priceline.com has the worst service!!! We bid a hotel room through Priceline.com.08/09 When we arrived the hotel exhausting from the long drive, we heard the terrible news. The front desk told us that our room was not booked. The hotel was already fully booked for three weeks. Priceline.com simply made a mistake. No way they could let us have a room that night. We called the Priceline customer service holding on the line for 30 minutes (was 1:30 am) and the only thing we got from them was there's nothing they can do, the only thing they can do is refund the money. Otherwise, we had to wait for another 30 valuable minutes for them to search another..but they could not guarantee. Horrible service!! Story did not end here...after we returned from the trip, found out that we did not get the refund from Priceline.com. Called them again, XXX Priceline said we canceled our reservation for the reason why we did not get our money back. HORRIBLE!!! Okay, so later someone from Price.com finally called us for apology but they are not sincere AT ALL!!
    This is what they wrote:
    " If your reservation included travel insurance, then this refund does not include the travel insurance premium.
    Your refund will be posted by your credit card company within the next 10 business days.
    We would like to remind you that this cancellation has been granted based on the extenuating circumstances related to your reservation. Under normal circumstances, reservations cannot be changed or cancelled."

    YES I understand reservation cannot be changed or cancelled, but you didn't give us a room !!! you didn't do any service for us. In the other words, you stole our time and money!!!

    0 Votes
  • Ir
    irritated1000000 Aug 15, 2009

    I agree! Priceline reserved 1 queen bed for the 3 of us. The hotel clerk said that they always only reserve 1 queen bed, so that's what they plan on - even though they often then have families of 3-5 show up expecting the correct number of beds. They also automatically gave us a smoking room. I'm guessing they automatically give Priceline customers smoking rooms - so rude. So, they tell us we can upgrade to a 2 queen or sweet for $20.00. We learn we could rent a rollaway for 10, but it won't fit in a queen room and, of course, the room is smoking. So, we upgrade. What other choice do we have? We've already paid for the room! They explain how irritated they are with Pricelin for always reserving 1 bed no matter how many guests. This is the only online service they have problems with --- and the customer pays. Yes, it is the hotel itself ripping us off, but also Priceline's fault for never specifying number of guests. Unless they change their policy, I will not be using Priceline again.

    0 Votes
  • De
    Denise923 Jan 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This was the worst experience I have ever had with a company. Not just the fact that they changed my flights so much that I lost two days of a 4 day vacation, but trying to speak to someone that speaks english fluently and that can do more than just read what is on there screen. Also, they couldn't even find me in the system but sure as hell could call back after they hung up on me. But proceeded to call my mother in law, they didn't even know who they were talking to.
    They can not help you at all. I haven't had a vacation in 13 years and finally had a chance to go somewhere and they literally messed it up so bad I lost my money on the flight stayed home and not taking a vacation at all. I work for the Dept of Justice and believe me I will let everyone that I know and don't know not to use your service. I have also gone on facebook and will write a complaint so that anyone that brings up your website will also get my comments. My mother in law who paid for the flight is also doing everything in her power to make sure people know what is going on with your company.

    0 Votes
  • Cm
    cmunves Apr 08, 2011

    i had the same problem, booked a hotel...tried calling to make sure that i got a room with 2 beds...they can't open the reservation..PRICLINE WON'T LET THEM OPEN THEIR RESERVATION...what a freaken rip off!

    0 Votes

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