Menu
Write a review
File a complaint
Premier Inn Hotels

Premier Inn Hotels review: From start to finish ( 1 comment)

A
Author of the review
6:46 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

6 December 2025 - arrived at 4.55pm to book in, long queue, still waiting at 5.30pm. Receptionist informed us that we may have to wait to get in the room. Only one receptionist on duty so she then had to run down the hall way to see if our room was ready. Room smelt of mould coming room bathroom. The bathroom was a wet room and area was mouldy and the disable seat was covered in mould. I refused to shower in there. Noise all night from upstairs, no sleep. Whoever was in the room above, constantly walked backwards and forwards all night. It felt like they were walking on our heads. Red flashing light above our head that flashed every couple of minutes. People talking outside our room at 4.10am having a little party of their own. The TV had 2 channels that worked.

Claimed loss: £125

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified Premier Inn Hotels representatives only. If you are affiliated with Premier Inn Hotels, please claim your business to access these details.

1 comments
Add a comment
S
S
Sterl
AF
Send a message
Dec 07, 2025 7:18 pm EST

YOU STAY YOU PAY. If you decided to stay in the room, you are obviously lying. IT could not have been that bad. if you cannot afford a hotel room, sleep on the streets or a homeless shelter.

  1. Premier Inn Hotels Contacts

  2. Premier Inn Hotels phone numbers
    Click up if you have successfully reached Premier Inn Hotels by calling +44 333 003 8101 phone number 0 0 users reported that they have successfully reached Premier Inn Hotels by calling +44 333 003 8101 phone number Click down if you have unsuccessfully reached Premier Inn Hotels by calling +44 333 003 8101 phone number 0 0 users reported that they have UNsuccessfully reached Premier Inn Hotels by calling +44 333 003 8101 phone number
    Central Reservations
    Click up if you have successfully reached Premier Inn Hotels by calling +44 333 003 8104 phone number 0 0 users reported that they have successfully reached Premier Inn Hotels by calling +44 333 003 8104 phone number Click down if you have unsuccessfully reached Premier Inn Hotels by calling +44 333 003 8104 phone number 0 0 users reported that they have UNsuccessfully reached Premier Inn Hotels by calling +44 333 003 8104 phone number
    Groups Desk
    Click up if you have successfully reached Premier Inn Hotels by calling +44 333 003 0025 phone number 0 0 users reported that they have successfully reached Premier Inn Hotels by calling +44 333 003 0025 phone number Click down if you have unsuccessfully reached Premier Inn Hotels by calling +44 333 003 0025 phone number 0 0 users reported that they have UNsuccessfully reached Premier Inn Hotels by calling +44 333 003 0025 phone number
    Non-Flex Rate Bookings
    More phone numbers
  3. Premier Inn Hotels emails
  4. Premier Inn Hotels address
    Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, England, Bedfordshire, LU55XE, United Kingdom
  5. Premier Inn Hotels social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2025
  7. View all Premier Inn Hotels contacts
Premier Inn Hotels Category
Premier Inn Hotels is ranked 29 among 488 companies in the Travel and Vacations category