Premier Inn Hotels review: Booking
Friday 3rd Oct, @ 12.30, booked 3 rooms for 28th Oct, 2 rooms for 29th oct for family holiday, London Waterloo Lambeth Rd, took credit card details, promised email, never arrived, operative v. poor english. Tried Friday night no one from support team. Sat 4th spoke to man found my booking but awaiting operative to return for day off. Promised phone call Monday 5th - Never happened. Spent 30mins on phone woman unable to find my booking. No Managers available. What happens next, ruined holiday?
Desired outcome: confirm my booking, upgrade would be appreciated, spent hours on phone, very distressed at possible loss of holiday.Help please
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