Precision Tune Auto Care #55-03

I visited Precision Tune Auto Care #55-03 on 9/25 for an oil change for my wife's sedan 300. Afterward, we noticed a significant crack on the windshield. We spoke with the co-owner, who suggested the damage occurred post-service in the parking lot, absolving the shop of responsibility. The oil change cost us $150, and he quoted over $400 for the windshield repair, refusing to share the cost. Our invoice is on record, and my contact details are with the shop.

I went to this place to get my oil changed on April 1, 2022. The guy at the desk said my car needed 6 qts of oil, but I told him I never heard that before. He said he would ask the guy doing the oil change. The guy doing the oil change said it only needed 5 qts and did the oil change and 21 point inspection. He said I needed an air filter for $17, so I said yes. Two months later, my car started making a rattling/knocking noise under the hood. I called a mechanic and he said there was no oil on the dip stick. He said to put 3-4 qts of oil in the car to see if the noise would stop. I did, but the noise didn't go away. He said I needed a new engine. I talked to the manager and co-owner, but they said I had a leak or it burned off. I asked how it could burn off so quickly and they didn't have an answer. They said I had to pay for a rebuilt engine. I didn't go over the mileage or date for an oil change and didn't see any oil spots. My oil notification or red light didn't come on.