The complaint has been investigated and
resolved to the customer's satisfaction

Resolved PowerHouse Gym — SNEAKY PEOPLE

I thought signing up for this gym would be fantastic. The facilities looked great and the offer that was made to me sounded wonderful. Of course it was too good to be true. This lady named Erica deceived me. I told her I did not want to sign a year contract because I didnt know how much time I could actually put aside to go to the gym. She said not a problem, she had me sign a paper that said I was not under a year contract, it was month to month. Well when I went to cancel the employees said otherwise. It took a while to figure everything out. My copy said I was not under contract however their signed copy (how was that possible???) said i was under a year contract. I believe ERICA had me sign both papers and hid the one saying I was under contract just to get me to sign up for the gym. They eventually did allow me to cancel my membership but of course not without charging me one last month while I was trying to figure out what happened. I never attended the gym once and they stilll went ahead to charge me the termination fee even though it was their sneaky employee who caused the problem. NOT TRUSTWORTHY GYM~from now on I'm buying the equipment myself and working out at home