Power Ride Outlet [PRO] — Liar's, cheats, & thieves!!! Do not give them your money or business
This company and all its workers or all LIARS & CROOKS!! I purchased a 125cc coolster ATV for my children for christmas. I ordered ATV and helmet to match. Recieved ATV, no helmet had to call them with the safety of my kids in mind wanting this helmet for their first ride. They sent the helmet we recieved it christmas eve, luckily. While waiting on the helmet I put the unit together, double checked all other bolted items, and test drove it enough to set the speed. The kids (10 year old son and 7 year old daughter) find it outside with a big red bow for christmas very happy. They ride it for 2 hours take a break and ride it again for 2 more hours until it stops running in the middle of my daughter riding. Horrible experience starts there. I call them on 12/27/14 to discuss what could be wrong for the ATV to not have any spark and they tell me to fill out warranty paper work and they will send CDI, and Coil. takes 3 weeks to get parts I change and still no spark. Call back they say it could be the stator but it is harder to change, so I tell them I can handle it I am pretty mechanically inclined. They send the stator so I take apart the housing and find that they sent the wrong stator. Find that the stator is deffinetly the problem due to 1 of the 2 screws that holds the stator in came loose and got caught up in the magneto and shredded the stator. They tell me to take more pics and fill out more warranty paper work so I do for the stator, the magneto because its all banged up, the bolt that holds it because it is ruined, the stator housing because the ruined bolt destroyed the threads in the housing, a new gasket for the housing also the remote kill because it never worked from the get go. They send me the rite stator and 2 new bolts and thats it and tell me the rest is on the way still after 4 weeks of waiting already. Long story short it is 5/9/15 and I still don't have the rest of the parts that they say was urgent sent, still no spark and still no running ATV for my kids after 5 monthes. I have called these people at least 20 times, spent at least 5 hours on hold, requested the manager or owner to call me 7 times to no avail. Christy and Claudia are the women that always answer the phone and always tell me the same thing when asked for the manager or the rest of the parts; he is not in the office now or the parts have been sent out with a bogus tracking number. I have told them i want money back or my ATV sent to someone that they pay for repairs or I am turning them into Better Business Bureau, Complaint board, and taking legal action. Still no call from manager so here is the start contacting BBB tomorrow. DON'T GIVE THESE CROOKS YOUR MONEY OR BUSINESS THEY WILL SCREW YOU!