The complaint has been investigated and
resolved to the customer's satisfactionResolved Power Ride Outlet — Go somewhere else
resolved to the customer's satisfaction
Don't purchase from Power Ride Outlet. Spend the extra $50 and buy from someone with a good reputation. I learned the hard way that saving a few bucks isn't always best. I purchased an Chinese youth ATV from powerrideoutlet.com on a Friday. I received it ten days later on a Tuesday. My kids were super excited to help me put it together. We had even went to the auto parts store the while waiting for delivery to buy oil. They couldn't wait to ride. We put the entire machine together only to find that a key was not included with the ATV. I couldn't do anything. I called Power Ride Outlet that afternoon and asked for a key to be sent to me. I was told by the women on the phone that she would have one sent overnight to me. I called the next day to confirm that the part was mailed and get a tracking#. I found out the part had not been mailed and the man I talked to said he would be sure it was mailed that day. During this conversation he questioned whether I just couldn't find the key. I explained to him I searched all over because my kids were so excited to ride. The next day I still had not received the key. I called again and was finally given a tracking #. When I put this in the USPS tracking I found the package was sent priority mail. It arrived on Monday. Five days of my kids sitting on the ATV pretending to ride it.I received an entire ignition. I replaced the one with the missing key but it was not working. After a few minutes I discovered the replacement was wired wrong. The ATV was on with the key in the off position and vice versa. Also, if the wiring is slightly bumped it acts as if it is turned off. I called again to ask for this to be replaced. That was on Tuesday. I have still not received a tracking # or the part. It is now Saturday.On top of all this, the ATV arrived banged up. It was not packaged well at all. There were several spots where the crate rubbed on the ATV causing scuffs and scratches. I asked about this when I called about the missing key and was told to email pictures. I did that, but have not had any response to that problem.Even though the wiring is wrong, we have still been able to start and ride the ATV. Until tonight that is. The engine turns over but does not fire up. I have checked that it is getting fuel, there is spark, the kill switch is in the correct position but it still will not fire up.