Pottery Barn Teen
Reviews and Complaints

I gotta get this off my chest, man. I thought Pottery Barn Teen was gonna be the way to go for my son's new futon and mattress set, but it's turned into a total nightmare. I'm usually not one to leave a negative review, but this has been two months of pure frustration.

I placed my order weeks ago and still haven't received my stuff. They keep telling me it's at the delivery hub, but I haven't seen hide nor hair of it. Every time I try to email or get a hold of customer service, I'm just promised a delivery phone call that never comes. And let me tell ya, I've tried it all - the social media team, the customer service line, you name it. But nothing seems to get through to 'em.

I mean, can somebody just care enough to follow up on my order? It can't be that hard, right? But apparently, it is. Nobody seems to know what's going on or how to fix the problem. Last I heard, there's a delivery date in their system that I never knew about and can't be here to accept. And when I ask if they can change it, they just wanna pass me off to somebody else.

I don't know if it's just sheer uncaring or straight-up incompetence, but either way, it's not a good look. And when I called today, they had the nerve to tell me they don't have enough time to follow up on customer concerns. Are you kidding me? That's no way to treat your customers.

In short, I wouldn't recommend Pottery Barn Teen to anybody. If you want good customer service and furniture that actually arrives on time, look somewhere else. Save yourself the headache, man.

Ordered a bunch of new furniture from Pottery Barn Teen (pbteen.com) for my daughter’s room around 3 months ago. At that time, I had pretty much made up my mind to go with this store as they seemed quite trustworthy and professional, not to mention stylish and modern. They had also mentioned in August that the items would be available in October, which was fine with me given that we had to shift homes in September anyway.

Initially, it all seemed good and everything was going as per the plan. But then things began to take a different turn altogether. The delivery dates kept getting pushed back multiple times and ultimately, they shifted it to another whole month until November! Although I was disappointed, I decided to wait and give them the benefit of the doubt.

However, even after the new arrival date passed, I still waited and hoped for the best. But as days went by, my patience had started to dwindle. So I finally decided to call their customer service line to get an update on the situation. But can you believe it, I was on HOLD for a whopping 41 minutes! This was a nightmare!

When I finally spoke with someone, they kept transferring me from one person to the other without even informing me. It was so frustrating to waste my time on the phone, waiting for somebody to update me on the delivery status. This whole ordeal had lasted for around 45 minutes now and my order status was still unknown. I was at my wit’s end and had completely lost faith in them.

As a paying customer, I felt disrespected and let down by their terrible customer service. It seemed as if they really didn’t care about their customers at all! This was my first experience with Pottery Barn Teen and I have to say it was an absolute disaster. I cannot recommend them to anyone and I certainly won’t be doing business with them ever again!

So, lemme tell ya, I'm super bummed about this purchase from Pottery Barn Teen. Bought it for my kid, and what a letdown it was. First of all, it showed up way later than they said it would, and get this - it came in three stinkin' separate deliveries! Like, are you kidding me? I called customer service a bunch of times, and almost nobody knew where this dang order was. Except for a lady named Dorcas, shoutout to her because she was decent. But everyone else was useless. And they kept promising to call me back, and guess what? They never did. Classic, amirite?

Anyway, I was supposed to get this sectional by a certain day, like three times, and it kept not showing up. Finally got it last week and BOY was I disappointed. Sure, it looked like it was put together alright, but let me tell ya, it was the most uncomfortable thing I've ever had the misfortune to sit on. Ain't no way that thing is worth the 400 bucks I paid for it. Feels like I'm sittin' on a cheap foam toy or something. And to make it worse, it makes this crunchy noise every time you sit down. Ain't nobody got time for that.

So, get this, I took three freakin' days off work to wait for these deliveries, and they didn't even show up. And then I had to spend even MORE time on the phone with customer service, which was like torture, let me tell ya. Now I'm stuck with this awful sectional that my dog won't even lay on. Ain't that just the cherry on top?

Honestly, I should have seen this comin'. I couldn't find any reviews on it, and I usually trust Pottery Barn. Never had a bad experience with them before. But I guess you live and you learn, right? Lesson learned, Pottery Barn Teen, lesson learned.

I was browsing pbteen.com and let me tell you, I was skeptical. I mean, the whole Williams-Sonoma/PB/etc group can be hit or miss. But I decided to give it a shot and was pretty happy with what I found.

Now, I know people have complained about their brick and mortar stores being empty, but I don't really think that's a good indicator of the quality of their products. And honestly, who shops in physical stores these days anyways? I much prefer online shopping.

That being said, I do have to agree that their shipping policies can be pretty frustrating. It's like they don't understand that if you're already spending a lot of money, you don't want to pay even more for shipping. I mean, come on. Almost every other online retailer offers free shipping over a certain price point. But not pbteen.com. Nope, they'd rather make you pay more, regardless of the weight of your items.

For example, I ordered a duvet cover and pillow cases and had to pay $14 for shipping. I found that to be a bit too much, especially since my items weren't even heavy. But I really liked the pattern and it was on sale, so I decided to go for it anyways.

The frustrating part was that even though I paid for standard shipping, my items didn't ship for a few days. The label got generated, but then they just left it for the courier service to pick up. That kind of service would be unacceptable for $14, especially since other retailers offer 2-day ground or USPS priority shipping for smaller items like duvet covers.

Overall, I'm cautiously recommending pbteen.com. While I did find some great deals on their website, their shipping policies could be a bit more customer-friendly. But if you're willing to put up with a little extra cost and wait time, then their products might just be worth it.

Wow, let me tell you about my experience with Pottery Barn Teen's website, pbteen.com. So, this company only has a few store locations in the U.S., which means that you can’t touch or feel their products before buying. What’s crazy is that their shipping and return policy, process, and service is absolutely abominable - and I’m not exaggerating!

Their products sure do look nice, but unless you are 100% sure you want to keep it, DO NOT ORDER. They charge you for shipping, and if you want to return an item, they charge you for shipping again. And get this - even if you return an item on your own dime, they’ll still charge you a percent of the item. What a total rip-off!

But that’s not all. When I returned two items that were received SIX WEEKS AGO, I still haven't received any credits. What's going on there? And I can't even call customer service without waiting on hold for at least 24 minutes. I've had two agents tell me they’d be right back and never come off hold, and a third agent that couldn’t even hear me when I asked for a supervisor. This is not like Walmart.

I spent over $2000 bucks redecorating two of my kids' rooms, and with all of the time I spent chasing the returns, I could’ve just hired a personal decorator. I wouldn’t even give Pottery Barn Teen a quarter of a star if I were to rate them. I’m counting down the days until the final credit gets issued so I can cancel my card fast enough.

So, if you’re thinking about buying from Pottery Barn Teen, just don’t. It’s not worth the hassle, trust me.

Had a nightmare experience with PBteen. Ordered my daughter's bed in June and was given a lead time of September. However, that got pushed back to January which was unacceptable so I cancelled and ordered a different bed. The new bed had a lead time of Sep 10-17 and everything seemed to be going smoothly. I even decorated my daughter's room and received other furniture items from PBteen. But when I called them last week for a delivery date, they told me they made a mistake and the bed wouldn't be in until Monday 17th.

I asked to speak to a supervisor but was transferred to the NJ hub where I was on hold for 92 minutes before giving up. Called again today and got transferred FIVE times to different people before speaking to Deborah in the NJ hub. She told me that some parts of the bed had arrived but not all and couldn't give me a firm date on when the rest would arrive.

When I asked for someone to call me back with an update, she told me they don't do that. Seriously? I'm at a loss as to what to do. I have no confidence that the bed will actually arrive and if I hadn't already decorated the room and received some of the items, I would cancel the order. PBteen clearly doesn't care about their customers and their service is unacceptable. Avoid at all costs.

Man, let me tell you about my experience with Pottery Barn Teen (pbteen.com). Now, I ain't no grammar expert, but I gotta say that the pandemic has really messed up their customer service and delivery process. It's a real shame, 'cause I thought they were supposed to be professionals and all. Anyway, I spent a ton of money on furniture over the past year, and let me tell you, it was a real headache.

After waiting for 6 months, they finally "scheduled" my furniture for delivery, but then it got cancelled not once, but twice, by some customer service rep who I couldn't even get in touch with. I mean, come on! I must've talked to 10 different people during this whole process, including one guy named Juan who said he was a supervisor and promised to follow up with me on Monday, but then disappeared off the face of the earth. I spent hours on hold just trying to find out what was going on, only to get a run around. It was a total $#*! show.

So, I had to order a whole different bed from them, and then fight tooth and nail to get my money back for the first order that got cancelled. I even had to get my credit card company involved. And get this - here we are, 8 months later, during Christmas week, and I'm getting emails saying that my first bed is ready for delivery. Can you believe it? I cancelled that thing back in October, because they couldn't even communicate with the vendor to get me reimbursed.

Now, I gotta say, the delivery workers were fantastic. They really kept their cool and were super helpful throughout this whole mess. But honestly, I'm done with PBT. It's just not worth the time, money, and energy. I wouldn't recommend them to anybody.

So, on July 24th of last year, I ordered a cool lounge set from Pottery Barn Teen for my teenage daughter's room. I ordered some other items at the same time. When I was on the website, it said it would take 8-10 weeks to deliver the lounge set.

But, when I got the confirmation email and paid for everything, I saw that the delivery was going to be between February 13th and February 20th. That's, like, 7 months away! This is for a small 3-piece sectional! I was so mad right away!

I called them up as soon as I saw the email to try and cancel the lounge set part of the order. BUT, I was on hold for more than an hour and no one ever answered! SO, I had to hang up. I tried again the next morning and finally got through to a nice person in customer service.

She said she would send an email to the vendor and cancel the lounge set part of the order. The lady told me that she had never seen a delivery date that far out before! She also said that I would get a confirmation email saying the order was cancelled in a couple of days.

But, guess what happened? I never got a confirmation email from them at all! I tried calling them back many times, but I was always on hold for so long that I had to hang up because I needed to work too! The customer service lady was nice on the phone, but I think she just wanted to tell me what I wanted to hear and not actually help me get the order cancelled.

I feel like they're playing games with me! I read some reviews online and other people have had problems with this too! They need to hire more service reps because they always say that they're experiencing higher call volumes. It's ridiculous!

If they don't do something soon to help me out, I'm going to sue them for unfair trade practices and RICO violations! I wish I had read these reviews before I ordered from them. I don't have any resolution for my order yet and it's been seven months! I would have never ordered anything that took seven months to get! No cool lounge set is worth all of this hassle!

So, I heard a lotta folks talkin' 'bout Pottery Barn Teen (pbteen.com), and I thought I'd give 'em a try. Big mistake, y'all. I ordered me a loft bed a while back, and it took 'em months to get it to me. But, I thought, maybe that was just 'cause it was a big ol' piece of furniture, so I decided to try again with some smaller items. Well, let me tell you, I was sorely disappointed once again, friends.

I put in an order on August 3, 2019 for a lil' desk chair, some sheets, and a piller to match. And you know what? I waited and waited, and kept trackin' my order over the next couple months, all the way into October. But, get this: they kept authorizin' charges on my card, sometimes up to eight different times! Thank goodness I was usin' a credit card, not a debit one, or I'd be outta some serious dough.

Finally, I just had to give up and call their customer service line today, November 2. But, y'all, let me tell you, it was an absolute nightmare. I called at 8:30 in the mornin', and the lady who answered the phone was definitely still in bed. I told her I wanted to cancel my order 'cause it had been three whole months and I still ain't got my dang items. She proceeded to mumble and sound like she was strugglin' with her headset, so I could hardly even hear her. Then, she told me my order was flagged for potential fraud and was on hold. I was completely flabbergasted by this, 'cause I hadn't heard nothin' about it before.

So, I asked her why nobody had contacted me to confirm the order, and she said she'd transfer me. But, even after three or four minutes, I could still hear her fumblin' with the headset and tryin' to get me to the right person. I kept sayin' "hello" over and over, but all I got was some music playin' on the line. Eventually, I got transferred to the furniture delivery center, and they told me the customer service line wouldn't even be open 'til 10 in the mornin'. I mean, come on now. I ain't got time for all this nonsense.

Long story short, folks, I ain't never shoppin' with Pottery Barn Teen again. Three months of waitin', tons of credit card charges, and the worst customer service I've ever experienced? No thank you. Buy at your own risk, y'all.

pbteen.com does not live up to its promises. I had a terrible experience with them that will keep me from shopping with them again. Back in November, I made a sizeable $400 order with Christmas items that were on my daughters' Christmas wish list. Some of these items contained personalisation. The Christmas delivery timeframe was a guarantee. However, about two weeks before Christmas, I felt uneasy because I had not received any notification about where my items were; the only status update I received was that the items were "in Process." Despite these concerns, I was reassured that the delivery would go as promised before Christmas Eve, which didn't happen. On Christmas Eve, the UPS man arrives with one box, and three of the items I had ordered are missing. I became very upset and made my husband help the UPS guy look for another box, assuming that it had to be there. The box was not there, however.

We attempted to call for customer service on Christmas Eve, and were hit with the worst customer service experience I have ever witnessed. The support representative was dismissive, lacking in sympathy, and offered us a 20% discount on our next order, which to me seemed absurd at the time. We requested a manager intervention, but our contact information was only taken for the call to be returned later, which never happened.

On 2nd January, we still hadn't received our ordered items. Customer services said that the best they could do was to send us the ordered blanket for free to make amends, with an estimated delivery time for October, which to me was insane considering it was supposed to arrive by Christmas 2020. As for the headphones, they could only refund up to a total of 40%, which seemed like a meager gesture.

I honestly just want my money back and I don't wish to revisit their website again. pbteen.com has failed to meet customer expectations on many levels.