The White Company
reviews and complaints

As a potential customer of The White Company, I must say that my experience has been a mix of highs and lows. The products are undeniably of good quality, but the customer service aspect seems to be a bit inconsistent. While some customers have praised the chic and contemporary designs of items like the Bunny Slippers and Linen Rich Rolled Edge V-Neck Sweater, others have expressed frustration over issues like slow delivery, poor packaging, and difficulties in getting refunds. It's clear that there is room for improvement in terms of service efficiency and communication. However, the positive reviews also highlight the brand's commitment to quality and style. If you value both product excellence and seamless customer service, The White Company might just be the right fit for you.

So, my old mum, who's 87, was looking to buy a gift for her friend during lockdown. I told her to check out The White Company website, since I've bought some of their stuff before and thought it was pretty decent quality. Unfortunately, there was a bit of a hiccup with the delivery and the message card. My mum decided to give the company a call to let them know what happened, so they could maybe avoid it happening again in the future. But the woman on the helpline was not having any of it - no responsibility taken, no apology offered. It just doesn't make sense to me. My mum wasn't even asking for a refund, just trying to be helpful. The service was really terrible, and I wouldn't recommend buying anything from them again. I'd stick to John Lewis if I were you.

I just had my first ever purchase on thewhitecompany.com and I have to say, it wasn't the best experience. I returned two items in the same box at the same time, but they only acknowledged one of them. I had to write to them again to let them know that there were actually two items in the box. It was frustrating to have to go through that extra step.

After that, I waited and waited for my refund to come through. I tried to contact them multiple times, but their phone number didn't work. So, I had to get into multiple chats which took up a lot of my time. Finally, I was told that the refund would appear on the order date, which was a few weeks before they even received the return. I was confused as to why they did this, but after digging through my old transactions, I found that the refund was there almost a month earlier.

The garments themselves were cute enough, but I have to say that they were way overpriced. I bought a sweater that had about the same quality as a Target item, but it was exorbitantly priced. I don't think I'll be buying from this company again in the future.

Overall, my experience with thewhitecompany.com was not the best. While the garments were cute, the prices were too high and the customer service was lacking. I hope they can improve in the future.

I ordered some linens from The White Company website in July. However, by mid-August, I still hadn't received anything. I decided to contact their customer service team to find out what was going on. After 3-4 attempts, I finally got through to someone who informed me that my order had been mistakenly cancelled. They advised me to call their London office and reorder the items. I was not happy about this, as it had taken a lot of effort to get through to them in the first place.

I decided to give it a go and contacted their London office. However, after going back and forth with them 3-4 times, I decided not to replace the order. It was just too much hassle. I thought that was the end of it, but then, 2.5 months later, I received an email from The White Company stating that DHL was delivering a package from them. I was surprised, as I had not reordered the items. I followed their instructions and declined the DHL delivery. I then sent them the DHL verification that the order was returned.

They told me that the order would be refunded in 72 hours. However, a week later, I still hadn't received a refund and had not heard anything from them. I was getting frustrated with the lack of communication and decided to contest the charge with my credit card company. I was not happy with the service I had received from The White Company and would not recommend them to anyone.

Instead, I decided to order from PushpLinen. They had beautiful duvets at great prices, and their customer service was excellent. I had no problems with my order and was very happy with the items I received. If you're looking for quality linens, I would definitely recommend PushpLinen over The White Company.

I recently had an experience with The White Company that left me feeling quite frustrated. I placed an order for a champagne bucket and four glasses on November 30th, 2018. I received emails on December 4th and 11th stating that the parcels had been dispatched, but unfortunately, they never arrived.

I decided to reach out to customer service on December 31st to inquire about the status of my order. However, I have yet to receive a response. After waiting for a few days, I decided to call on January 7th to see if they could provide any information. The representative told me that they would investigate with the courier and get back to me. Unfortunately, I did not receive a call back, so I called again.

This time, I was offered a refund, but I did not want a refund. I wanted my items. I sent another email to customer service, but still received no response. Feeling frustrated, I called again and sent another email. During this call, I was informed that the courier had closed the tracking number due to the time period and that the parcels must have been lost.

I was shocked that The White Company would simply accept this from the courier. How could they lose two parcels, and why was their response so lackluster? I am incredibly disappointed and angry. To make matters worse, the items I wanted have been discontinued, so I cannot even reorder them.

Overall, my experience with The White Company has been incredibly frustrating. I hope that they can improve their customer service and take more responsibility for lost parcels in the future.

I gotta say, I'm feeling pretty frustrated with The White Company right now. I ordered three sets of pillows from them three weeks ago, and I've been trying to get them to pick up the merchandise ever since. It's been a real hassle, let me tell you. I've had to stay home multiple days because DPD just never shows up, and I have to keep calling The White Company to ask where they are. I keep telling them that I have to go to work and can't stay home all day waiting for the courier, but they just keep saying they'll look into it and email me back. But they never do! It's like they don't even care about my time.

And the worst part is, I live in a flat in London, so I don't have a lot of space for all these boxes. I've been asking The White Company to refund me so I can get the charge off my credit card, but they haven't offered me anything except to keep rebooking the courier. It's like they don't even care that I've been inconvenienced and frustrated by this whole ordeal.

Honestly, I wouldn't recommend anyone to do business with The White Company. Their customer service is just terrible. There are plenty of other companies out there who treat their customers with much more respect and care. Save yourself the hassle and go somewhere else.

I recently had an experience with The White Company website that left me feeling frustrated and disappointed. I had found a Discount Code that I was excited to use for my purchase, but unfortunately, it ended up causing more problems than it was worth. Despite receiving an invoice that showed the discount, my order never arrived. I called the customer service line multiple times, but all I ever heard was that my order was "Awaiting Despatch." After nearly a month of waiting, I finally spoke to someone who told me that I owed ?1.25, even though I had never been informed of this before. It turns out that there was some kind of glitch in their system that was causing this issue.

On another occasion, I visited The White Company shop in Cheltenham with the intention of purchasing a coat that cost just under ?400. However, when I arrived, I was informed that they didn't actually stock the coat in-store and that I would have to order it online. I decided to go ahead with the purchase and used another Discount Code that gave me a ?59 discount. Unfortunately, I'm now experiencing the same issue as before - my order hasn't arrived and I haven't received any response to my emails. I'm at a loss as to what to do next, as their customer service phone line has been completely useless.

Overall, I'm really disappointed with my experiences with The White Company. While their products seem to be of good quality, their customer service leaves a lot to be desired. I would caution anyone who is considering making a purchase from their website to be aware of the potential issues with Discount Codes and to be prepared for a frustrating customer service experience if anything goes wrong.

I gotta say, I had an experience with The White Company a while back that left me feeling pretty disappointed. I wanted to get my Mum something special for Mother's Day, so I ordered a ?200 e-voucher from their website. But when the day came and went, my Mum hadn't received anything. I was pretty upset - I hadn't seen her in six months because of lockdown, and I really wanted to do something nice for her. If she hadn't mentioned that she was surprised I hadn't done anything for Mother's Day, I wouldn't have even known that the voucher hadn't been delivered. It felt like The White Company had just taken my money and run.

When I complained to them, they said they'd look into it. But it took five whole days before my Mum finally got the voucher - and all I got from The White Company was an email saying "we've sent it." No apology, no explanation, nothing. I was pretty appalled, to be honest. I replied to the email and asked for an apology, and eventually they did say sorry. But I was hoping for something more - maybe a voucher as an apology, or some kind of compensation. I wasn't looking for a freebie, but I did expect my order to arrive on time, especially since it was time-sensitive.

I've spent a lot of money at The White Company over the years, buying gifts for my wife, my Mum, my sister, and even some development projects. But after this experience, I'm definitely going to think twice before shopping with them again. Their customer service was just appalling. I wonder how many other people have had similar experiences without even realizing it. It's a shame, because I really used to love their products. But if they can't get their act together when it comes to customer service, I don't think I can trust them anymore.

Got my stuff from The White Company just now. I was a bit worried at first because I never ordered from them before and I placed my order before checking out the reviews (silly me!). I was afraid it would take forever to get here. When I tried to ask about the delivery, I couldn't get hold of anyone. So I was on my own.

But, surprise surprise, the order came really quick! However, the packaging was a bit of a mess. The plastic cover of the white linen jacket was stuck to the Purolator packaging, and when I finally got it out, there were some faint stains on it. I mean, come on, it's a $300 CDN jacket! I expected better from the WHITE COMPANY, you know?

The two mint hand washes I ordered smelled fantastic, but they were packaged really poorly. Actually, they weren't packaged at all! There was no plastic wrap on the dispenser pump, and one of the bottle tops was broken off. Some of the liquid soap had leaked onto the plastic cover of the blouse I ordered. I don't know how a company can package things so badly. Most of the items were on sale, but that's no excuse.

Anyway, I like the clothes and they fit me pretty well. And I absolutely love that mint wash. But I don't think I'll order from them again unless they improve their attention to detail a lot.

I just had to share my recent experience with The White Company. I've been a loyal customer for over a decade, both in-store and online, and have always enjoyed my purchases. However, my most recent purchase, a rather pricey candle for ?60, left me with a sour taste in my mouth.

Now, don't get me wrong, I love The White Company's candles. They're beautifully scented and last a long time. I even have a cupboard full of them, they're my absolute favorites. But this time, things didn't go as planned.

As the candle neared the end of its life, with over an inch of wax left, it suddenly exploded, shattering into tiny pieces of glass and sending boiling hot wax flying all over my furniture and room. Thankfully, no one was hurt, but it was a close call.

I immediately contacted The White Company's customer service, but it took them a whole six days to get back to me. When they finally did, they requested photos and the barcode. I had taken photos, but unfortunately, the barcode was burnt and I had thrown away the fragments remaining.

The person who responded to my email was not helpful at all. They insisted that nothing was wrong with the candle, even though there was more than enough wax left, and basically blamed me for the explosion. I was shocked and disappointed, especially considering the price of the candle and my loyalty as a customer.

I'm not sure if I'll be returning to The White Company after this experience. Their lack of customer service and refusal to take responsibility for their faulty product was quite disappointing. The woman I dealt with was quite pompous, which only added insult to injury.

So, if you're a fan of The White Company's candles, be warned. They can explode, and if they do, The White Company won't care and will blame you for it.

This company is a total joke. I placed an order online and waited for over a month, but still nothing. I had to go to their chatroom to ask about my order. Can you believe it? After waiting for so long, they told me that the items I ordered were no longer available. And get this, no one even bothered to contact me to let me know. I mean, seriously, what kind of customer service is that? They just left me hanging without a simple email notification or anything.

I am so disappointed with this experience that I will never shop at this company again. It's just not worth the hassle and frustration. If you're looking for a reliable and trustworthy company to shop with, I suggest you look elsewhere. Don't waste your time with The White Company.

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I recently had an experience with The White Company and I have to say, it wasn't the best. My significant other decided to splurge on a pair of pyjamas for me, which cost a whopping ?80. We've never spent that much on sleepwear before, so needless to say, I was excited to receive them.

However, when they arrived, they were too big. We followed the company's recommendation and used Hermes to send them back. That was over a month ago and we still haven't received a refund. To make matters worse, it's been impossible to get through to customer service.

It's frustrating to see that this kind of behavior has become acceptable from companies like The White Company. It's a shame because I was really looking forward to shopping with them again, but now I don't think I will. It's a disgraceful way to treat customers and I won't be ordering from them online again.

Overall, I was disappointed with my experience with The White Company. It's a shame that their customer service is lacking because their products are of high quality. I hope they can improve in the future and treat their customers with the respect they deserve.

I gotta say, I'm pretty bummed out by my experience with The White Company. I had these vouchers worth a solid 60 quid that I got as a Christmas gift, but apparently they're no good anymore. I mean, come on! They only let you use them up until June 1st, and I had no idea. I guess they put up some kind of announcement in their shops, but who has time to go around checking for that kind of thing? It feels like they just took my money and ran. The worst part is, when I tried to get some help from their customer service, they were just useless. I don't think I'll be shopping with them again anytime soon.

I've been a loyal customer of The White Company for a long time now and I must say, their products are simply amazing. I can't help but admire the founders, Chrissie Rucker and Nick Wheeler, for their inspiring leadership. However, I'm currently facing a bit of a problem with my latest order, which I placed way back in March for a whopping ?600. The order was supposed to be delivered to Fuerteventura, but it seems to have gone missing in transit.

I've been trying to get in touch with the company to find out what's going on, but so far, I've had no luck. It's been months since I placed the order on 18/03/18 and I'm still waiting to hear back from them. It's frustrating to say the least, especially since I was really looking forward to receiving my order.

Despite this setback, I still believe that The White Company is a great brand and I'll continue to shop with them in the future. I just hope that they can sort out this issue soon and get my order to me as soon as possible.

I recently purchased some Jumbo bath sheets from The White Company and was blown away by how thick and luxurious they were. They were definitely worth the price of ?45 each. So, I decided to order four more along with some hand towels. However, when my order arrived, I was disappointed to find that the bath sheets were much thinner than my previous purchase.

I immediately contacted customer service and was pleasantly surprised by their excellent service. The representative confirmed that the bath sheets were indeed thinner and that I was not the first customer to notice this. I expressed my disappointment and requested a return, but was informed that I would have to pay for postage.

I found this to be quite dishonest as there was no mention of the weight difference on the website. However, I appreciate the effort made by the customer service team to rectify the situation and cover the return postage. Overall, I am still a fan of The White Company and their products, but I hope they will be more transparent about any changes in their products in the future.

So, I ordered something from The White Company and they charged me straight away. But, when it didn't arrive for a whole weka, I sent them an email asking what was going on. They said they'd reply, but after 24 hours, I still hadn't heard anything. I decided to call them up, but they said the phone lines were busier than usual and I should request a call back. But, I never got one! I spent the whole afternoon waiting on the phone, and it was a total waste of time. Finally, I managed to get through to someone, but they told me that the item was out of stock and wouldn't be back in anytime soon. I was so disappointed that I asked for a refund, but they put me through to another department and I had to wait on hold for 20 minutes. And then, they just cut me off! I can't believe how terrible their service was. The White Company used to be such a great company, but something has gone seriously wrong. I'm really sad to say that I won't be using them again.

I recently made a purchase from The White Company website and unfortunately, my experience was not a positive one. I ordered a sleeveless linen top on May 17th and was informed that it had been shipped on May 18th. However, when June 5th rolled around and I still had not received my order, I decided to give them a call for the second time.

To my surprise, I received an email thanking me for my return and informing me that they would credit my account in due course. This was confusing to me as I had not returned anything and my order had not even been delivered yet. I called them again and was told that the item I had ordered was out of stock and had never been shipped in the first place.

As a returning customer, I was disappointed with the level of customer service I received. While I have always loved the products from The White Company, this experience left a bad taste in my mouth. How can something be shipped and then the customer be told it is out of stock? It just doesn't make sense.

I hope that The White Company can get their act together and improve their customer service in the future. As a loyal customer, I expect better from them. Despite this negative experience, I still believe that their products are of high quality and I will continue to shop with them in the future.

So, my daughter got this silver trinket box from The White Company for her 18th birthday, and it was a gift from her uncle. But after a few weeks, the box got tarnished really bad. I tried to contact their customer service, but it was a total nightmare. They were so unhelpful, and it was frustrating. I told them when it was purchased and where it was bought, but they still refused to do anything without talking to the person who bought it. I didn't want to go back to my daughter's uncle and complain about the gift, so I was stuck. The White Company kept changing their rules and wouldn't exchange the item. I'm so disappointed with their service, and I won't be using them again. I suggest you don't buy their silver plated items because they're not worth the money.

I gotta say, I ain't too impressed with The White Company. I ordered a bunch of stuff from 'em, but when it arrived, I was pretty let down by the quality. So, I decided to send everything back and get a refund. But, let me tell ya, that was easier said than done.

I only got a refund for one item, even though I sent everything back. And when I tried to get in touch with customer service, it was a real pain in the [censored]. One time, I was on the phone with this lady and I could hear her giggling with her coworkers in the background. She kept asking me the same damn question over and over again, until I just gave up.

I even tried emailing the manager of customer service, but I never got a response. It's like they just don't give a damn about their customers. I wrote a review on another site, and finally got a response from their customer service. They asked me to email them again, so I did. But, surprise surprise, I never heard back from 'em.

Honestly, this whole experience was just a big ol' waste of my time and money. I wouldn't recommend The White Company to anyone. Save yourself the trouble and shop somewhere else.

I recently made a big order with The White Company and unfortunately, I haven't received it yet. It's been three weeks since I placed the order and the tracking information stopped updating once it reached Heathrow. I reached out to their customer service team via email and received a response from a woman named Sue Harrison. Her response was quite rude and she told me that I should have paid an extra $30 for tracking. I tried to call their US customer service line multiple times but was put on hold for over 15 minutes each time. I even tried calling their British number but had the same issue. I sent three more emails but didn't receive a response to any of them. It's really frustrating because I spent a couple of hundred bucks on birthday presents and now I have no idea where they are. My only option now is to try and get my money back through my credit card company. It's a real bummer. I think I might have to contact my local Attorney General's consumer hotline for help.