The White Company
Reviews and Complaints

This company is a total joke. I placed an order online and waited for over a month, but still nothing. I had to go to their chatroom to ask about my order. Can you believe it? After waiting for so long, they told me that the items I ordered were no longer available. And get this, no one even bothered to contact me to let me know. I mean, seriously, what kind of customer service is that? They just left me hanging without a simple email notification or anything.

I am so disappointed with this experience that I will never shop at this company again. It's just not worth the hassle and frustration. If you're looking for a reliable and trustworthy company to shop with, I suggest you look elsewhere. Don't waste your time with The White Company.

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I recently had an experience with The White Company and I have to say, it wasn't the best. My significant other decided to splurge on a pair of pyjamas for me, which cost a whopping ?80. We've never spent that much on sleepwear before, so needless to say, I was excited to receive them.

However, when they arrived, they were too big. We followed the company's recommendation and used Hermes to send them back. That was over a month ago and we still haven't received a refund. To make matters worse, it's been impossible to get through to customer service.

It's frustrating to see that this kind of behavior has become acceptable from companies like The White Company. It's a shame because I was really looking forward to shopping with them again, but now I don't think I will. It's a disgraceful way to treat customers and I won't be ordering from them online again.

Overall, I was disappointed with my experience with The White Company. It's a shame that their customer service is lacking because their products are of high quality. I hope they can improve in the future and treat their customers with the respect they deserve.

I gotta say, I'm pretty bummed out by my experience with The White Company. I had these vouchers worth a solid 60 quid that I got as a Christmas gift, but apparently they're no good anymore. I mean, come on! They only let you use them up until June 1st, and I had no idea. I guess they put up some kind of announcement in their shops, but who has time to go around checking for that kind of thing? It feels like they just took my money and ran. The worst part is, when I tried to get some help from their customer service, they were just useless. I don't think I'll be shopping with them again anytime soon.

I've been a loyal customer of The White Company for a long time now and I must say, their products are simply amazing. I can't help but admire the founders, Chrissie Rucker and Nick Wheeler, for their inspiring leadership. However, I'm currently facing a bit of a problem with my latest order, which I placed way back in March for a whopping ?600. The order was supposed to be delivered to Fuerteventura, but it seems to have gone missing in transit.

I've been trying to get in touch with the company to find out what's going on, but so far, I've had no luck. It's been months since I placed the order on 18/03/18 and I'm still waiting to hear back from them. It's frustrating to say the least, especially since I was really looking forward to receiving my order.

Despite this setback, I still believe that The White Company is a great brand and I'll continue to shop with them in the future. I just hope that they can sort out this issue soon and get my order to me as soon as possible.

I recently purchased some Jumbo bath sheets from The White Company and was blown away by how thick and luxurious they were. They were definitely worth the price of ?45 each. So, I decided to order four more along with some hand towels. However, when my order arrived, I was disappointed to find that the bath sheets were much thinner than my previous purchase.

I immediately contacted customer service and was pleasantly surprised by their excellent service. The representative confirmed that the bath sheets were indeed thinner and that I was not the first customer to notice this. I expressed my disappointment and requested a return, but was informed that I would have to pay for postage.

I found this to be quite dishonest as there was no mention of the weight difference on the website. However, I appreciate the effort made by the customer service team to rectify the situation and cover the return postage. Overall, I am still a fan of The White Company and their products, but I hope they will be more transparent about any changes in their products in the future.

So, I ordered something from The White Company and they charged me straight away. But, when it didn't arrive for a whole weka, I sent them an email asking what was going on. They said they'd reply, but after 24 hours, I still hadn't heard anything. I decided to call them up, but they said the phone lines were busier than usual and I should request a call back. But, I never got one! I spent the whole afternoon waiting on the phone, and it was a total waste of time. Finally, I managed to get through to someone, but they told me that the item was out of stock and wouldn't be back in anytime soon. I was so disappointed that I asked for a refund, but they put me through to another department and I had to wait on hold for 20 minutes. And then, they just cut me off! I can't believe how terrible their service was. The White Company used to be such a great company, but something has gone seriously wrong. I'm really sad to say that I won't be using them again.

I recently made a purchase from The White Company website and unfortunately, my experience was not a positive one. I ordered a sleeveless linen top on May 17th and was informed that it had been shipped on May 18th. However, when June 5th rolled around and I still had not received my order, I decided to give them a call for the second time.

To my surprise, I received an email thanking me for my return and informing me that they would credit my account in due course. This was confusing to me as I had not returned anything and my order had not even been delivered yet. I called them again and was told that the item I had ordered was out of stock and had never been shipped in the first place.

As a returning customer, I was disappointed with the level of customer service I received. While I have always loved the products from The White Company, this experience left a bad taste in my mouth. How can something be shipped and then the customer be told it is out of stock? It just doesn't make sense.

I hope that The White Company can get their act together and improve their customer service in the future. As a loyal customer, I expect better from them. Despite this negative experience, I still believe that their products are of high quality and I will continue to shop with them in the future.

So, my daughter got this silver trinket box from The White Company for her 18th birthday, and it was a gift from her uncle. But after a few weeks, the box got tarnished really bad. I tried to contact their customer service, but it was a total nightmare. They were so unhelpful, and it was frustrating. I told them when it was purchased and where it was bought, but they still refused to do anything without talking to the person who bought it. I didn't want to go back to my daughter's uncle and complain about the gift, so I was stuck. The White Company kept changing their rules and wouldn't exchange the item. I'm so disappointed with their service, and I won't be using them again. I suggest you don't buy their silver plated items because they're not worth the money.

I gotta say, I ain't too impressed with The White Company. I ordered a bunch of stuff from 'em, but when it arrived, I was pretty let down by the quality. So, I decided to send everything back and get a refund. But, let me tell ya, that was easier said than done.

I only got a refund for one item, even though I sent everything back. And when I tried to get in touch with customer service, it was a real pain in the [censored]. One time, I was on the phone with this lady and I could hear her giggling with her coworkers in the background. She kept asking me the same damn question over and over again, until I just gave up.

I even tried emailing the manager of customer service, but I never got a response. It's like they just don't give a damn about their customers. I wrote a review on another site, and finally got a response from their customer service. They asked me to email them again, so I did. But, surprise surprise, I never heard back from 'em.

Honestly, this whole experience was just a big ol' waste of my time and money. I wouldn't recommend The White Company to anyone. Save yourself the trouble and shop somewhere else.

I recently made a big order with The White Company and unfortunately, I haven't received it yet. It's been three weeks since I placed the order and the tracking information stopped updating once it reached Heathrow. I reached out to their customer service team via email and received a response from a woman named Sue Harrison. Her response was quite rude and she told me that I should have paid an extra $30 for tracking. I tried to call their US customer service line multiple times but was put on hold for over 15 minutes each time. I even tried calling their British number but had the same issue. I sent three more emails but didn't receive a response to any of them. It's really frustrating because I spent a couple of hundred bucks on birthday presents and now I have no idea where they are. My only option now is to try and get my money back through my credit card company. It's a real bummer. I think I might have to contact my local Attorney General's consumer hotline for help.