Grandin Road

Fabulous website. Their Halloween and Christmas items are sure to thrill and their return policy is most excellent. I have been ordering from them for years and have never been disappointed.

From seasonal decorations to furniture to art Grandin Road is the place to go. My Halloween display got 100% spookier and my Christmas 100% jollier. The quality is superb and the choices are so different than what is offered on other websites. As such in life you only get what you pay for. This is my "go to" website and much of my house has been inspired and decorated through the website. I want to keep it my "secret" but it is too lovely not to share!

Dayum, Grandin Road, what's up with all these negative reviews? I was thinking about dropping some serious cash on your website for both indoor and outdoor decor, but now I'm having second thoughts. I saw one of your ads on TV or maybe even on social media and was impressed with what I saw. But then I stumbled upon these reviews and yikes, not looking good for you guys.

I gotta say, I appreciate the honesty of the reviewers. It sucks when you're excited to buy something and then end up with a crappy experience. And let's be real, I'm not trying to waste my money on a company that doesn't care about their customers. That's straight up shady business practices and I ain't about that life.

So, unfortunately, after reading these reviews, I'mma have to take my money elsewhere. It's a shame too because I really thought I was going to have a grand ole time buying all the things I need for my home. But if this many people are having issues then clearly there's some bigger problems going on.

Thanks to everyone for sharing their experiences though, it was super helpful. I'll be checking out other companies now and hopefully have a better experience. But Grandin Road, you gotta step it up if you want to compete with the big dogs. Peace out.

I recently tried shopping with Grandin Road (grandinroad.com) and unfortunately, I've experienced a few issues. Firstly, I've had multiple instances where I ordered an item, only to find out later that it's back-ordered and there's no indication of this during the ordering process. It can be frustrating to not have a clear understanding of when I'll receive my purchase. In fact, I've had to abandon the company entirely due to these mishaps. My advice: don't rely on ordering items for holidays, such as Halloween or Christmas.

For example, I tried ordering a Halloween item in August, and I later learned that the item won't arrive until after Christmas. This is incredibly frustrating because who needs a Halloween decoration after Christmas? Additionally, the shipping is usually very slow, which adds additional annoyance.

While Grandin Road has a great selection of products, their management can be quite disappointing and inconsistent. It's important to know what you're getting into when you shop with them.

I gotta say, Grandin Road has some real pretty stuff on their website. I mean, you gotta admit, they're pretty creative. And it's super tempting to buy from them. But lemme tell ya, don't be fooled by the cool designs. Unfortunately, the products are cheaply made. And boy did I learn that the hard way.

I spent a whoppin' $169 (!) on this cute lil' dog designed for the outdoors. But, lo and behold, it only lasted me 10 months before it was ready for the trash can. And let me tell you, I live in a pretty chill place on the coast of Cali. It's not like it's gone through any crazy weather or anything. But nope, it still fell apart on me like a house of cards.

And don't even get me started on the wait time. Like so many other reviewers, it took me over 4 months to receive my order. But hey, to be fair, Grandin Road did predict the long wait time.

I was kinda hopin' for a response from these folks after posting a picture of my disappointment on their website. But as ya might've guessed, not a peep from 'em.

So all in all, if you wanna risk your hard-earned cash on some pretty cool stuff that might fall apart on ya, go for it. But don't say I didn't warn ya.

I recently made a purchase on Grandin Road's website, spending a whopping $630. I was excited to receive my animated Fortune Teller and the Witch trio, but was disappointed to receive an email just two days later offering a 30% discount on all Halloween decorations. To add insult to injury, a few days after that, yet another email informed me that I could have received free shipping on my order.

When I reached out to customer service, I was disappointed to receive no reply at all. I would have appreciated some kind of gesture to make up for the missed discounts, especially since they were offered so soon after my purchase. But alas, nothing.

Now, let's talk about the quality of the products I received. It was abysmal, to say the least. The wells were rough and uneven, some even broken. I had to take it upon myself to reweld and restructure both items, and to top it off, there were even missing parts of the structure. For the amount of money I spent, I expected much better. I would have happily settled for a refund, but as it stands now, I feel that I should have only paid around $150 for what I received.

In conclusion, I would caution anyone considering making a purchase from Grandin Road to think twice. As the saying goes, buyer beware.

I just want to vent about my experience with Grandin Road. It's been absolutely terrible. I've been ordering outdoor Christmas decor from them for years, and this year has been a complete nightmare. I placed my order back in October, thinking I was getting ahead of the game. But when December rolled around, I found out my order had been cancelled with no explanation.

I was beyond frustrated, but decided to give them another chance. So I re-ordered the same products with the assurance that my order would be expedited. But you guessed it, my order was cancelled again! And once again, they couldn't give me any reason as to why. They even claimed that I had called and cancelled the order, which is a complete lie.

It's so disappointing because my family has been using Grandin Road for generations for all of our holiday decor needs. But after this experience, I won't be giving them another penny. I've already started telling everyone I know about how terrible they've been.

Save yourself the headache and choose a different company for your holiday decor. I recommend Balsam Hill or literally any other company.

I recently placed an order on grandinroad.com for a coffee table that I was told would arrive by Xmas, but here we are six weeks later and the item hasn't even been shipped yet. I've reached out to the company several times through email, live chat, and phone calls, even demanding to speak to a supervisor, but I haven't received any helpful information. All they keep telling me is that "it's being moved to a different warehouse and will be shipped from there." Well, that's all well and good, but why can't anyone give me an approximate ship date?

The communication with this company is absolutely atrocious, and I have to say that I'm extremely disappointed with the entire process. After all the time, energy, and frustration I've spent trying to get an update on my order, Grandin Road has given me a measly $50 credit towards my $500 purchase. That doesn't even come close to making up for the trouble they've caused me!

I am absolutely determined to keep fighting until I receive my order. I will continue to update and add on to this review as the process continues, because I refuse to let Grandin Road get away with treating their customers like this. Honestly, given all the problems I've encountered thus far, it seems only fair that they should compensate me with a free order at this point.

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I ordered something online from Grandin Road and spoke with a representative to finalize my purchase. Unfortunately, the item I ordered never arrived and I got an email stating that I had returned it and would be given a gift card. However, I never even received the item I had originally wanted. Frustrated, I called the company again to reorder the same item and use the gift card I was given. But once again, the item never arrived and I received an email stating that I had returned it - again. I was fed up and called once more to cancel my order since it appeared that I would never receive what I had paid for.

I specifically asked for my credit to be restored to my credit card in the full amount of the item. After receiving the credit, I noticed that it was for less than what I had paid. This was unacceptable and after having to make yet another phone call to Grandin Road, the issue was finally resolved. It seemed like the company was not organized enough to handle my order properly, and this caused me a great deal of frustration. To make matters worse, I then received an email telling me that I had received another gift card for the lesser amount. When I called to ask about this, I was informed that the gift card was invalid. It was all just too much for me to handle.

Overall, my experience with Grandin Road was extremely frustrating and I don't think I'll be ordering from them again anytime soon. Their lack of organization left me feeling hopeless and out of my money. If they want to keep satisfied customers, they need to get their act together and improve their customer service.

So, I gotta give my thoughts about Grandin Road. Let me tell ya, I ain't about to spread negativity but they did me dirty and it's something that needs to be talked about. I wanted to buy some furniture that they advertised with a 20% discount. But what they didn't tell me was that if I decided to sign up with my email and phone number, they were throwing in free shipping. Good deal right? Wrong. I added the free shipping coupon and bam! The prices in the cart changed and the 20 percent discount disappeared. The cart turned out to be the same, with the shipping charge eating up the discount. Now, that's some shady stuff right there. I'm thinking about reporting them to the BBB because they shouldn't be messing with folks like that.

It's really disappointing because I was psyched about getting those pieces and now I have to look elsewhere. I can't trust a business that practices like that. If you offer free shipping - offer free shipping. If you offer a discount, stick to it. Don't pull a fast one on your clients, it's not cool. So I won't be ordering anything from them in the future. I hope they change their ways before they lose more customers.

I gotta say, this place ain't exactly my cup of tea. Let me tell you why. So I'm scrolling through their site, right? And I see a bunch of things on sale, which is pretty sweet. On top of that, they say I can get free shipping if I use a code. So I add some stuff to my cart and pop in the code. But when I do that, the sale price disappears! Like, what gives? If something is on sale, it should stay on sale, right? But apparently not with these guys.

And don't even get me started on their holiday sales. One week something will be 40% off, and then the next week it's only 20% off. Like, c'mon now. And then today they're like, "hey, 50% off any one item!" But guess what? They took away the sale price AGAIN so after the discount, the price was actually higher than it was before. Not cool, man.

I was gonna drop some serious cash on this site, like $250 worth of stuff. But after seeing all their shady pricing tactics, I decided to cancel my order. I mean, I just don't feel good about giving my money to a company that tricks people like that. Ain't nobody got time for that.

I ordered a set of four stools from Grandin Road, but when the package arrived, I was disappointed to find that the colors were all mixed up. One stool was oak and tan, another was black and grey, and so on. None of them were the white and flint colors that I had ordered. I was frustrated, so I called Grandin Road’s customer service line to exchange the stools for the correct ones.

They picked up the incorrect stools the very next day, but it’s been three weeks now and I still haven’t received the proper ones. I called customer service again to inquire about the delay, and they explained that the correct stools were in two different warehouses and that they needed to wait for the incorrect ones to arrive before they could send me what I had actually ordered.

I’m not sure why this is the case, but apparently it has something to do with me having paid through PayPal. It’s frustrating to feel like I’m waiting and waiting without any resolution in sight. I wish I had chosen a different payment method, or that Grandin Road had been more transparent about the process from the start.

The customer service representatives I’ve spoken with have all been polite, but their efforts to help me have not yielded much progress. It’s disappointing to feel like they’re not doing everything in their power to resolve the issue on my behalf.

In summary, I wouldn’t recommend buying anything from Grandin Road. While the customer service is nice, they don’t seem to be able to follow through on their promises or solve problems for their customers. It’s a frustrating waste of time and money, and I regret trusting this company with my business.