Sure Fit’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of home decor enthusiasts are dissatisfied with slipcovers and home furnishing products.
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I bought a sure fit T shape 3 cushion cover
I bought a sure fit T shape 3 cushion cover. This cover don't fit my couch at all. It's like half the size of my couch. I recently did online searches for similar issues and this company has tons of reviews of the covers they buy not fitting their furniture. For a name like sure fit this company should be better with their products. Also, I contacted the company and told them about the problem and they won't exchange this cover that cost about $130. When I asked for a corporate # I got which ain't the right phone number and I think they did it on purpose.
So I gotta tell ya, I had a bit of a run-in with Sure Fit, Inc
So I gotta tell ya, I had a bit of a run-in with Sure Fit, Inc. Let me start by sayin' that my grandma's got this real funky-shaped sectional couch, ya know? So I thought, hey, lemme reach out to their customer service and see if any of their covers would fit her couch before I go ahead and buy one. Well, the customer service rep sent me a link to a list of covers that supposedly would work. So I went ahead and bought one, thinkin' it would be a perfect fit.
But boy, was I wrong! When the cover arrived, it was completely the wrong shape for my grandma's sectional. I was pretty ticked off, ya know? So I tried to return it, but guess what? They hit me with a restocking fee! Can you believe that? I mean, I only bought the darn thing 'cause they assured me it would fit. Talk about false advertising, right?
And to make matters worse, they gave me this super short deadline to get the package back to a UPS location in the good ol' United States. But here's the kicker: the borders were closed, so I had no way of gettin' it there! I tried to explain all of this to 'em, but they straight up ignored me. Can you believe the nerve?
Overall, my experience with Sure Fit, Inc. was a real disappointment. Their customer service let me down big time, and their return policy is just plain unfair. I wouldn't recommend 'em to anyone, especially if you've got a uniquely shaped couch like my grandma's. Trust me, save yourself the headache and look elsewhere for your cover needs.
Is Sure Fit Legit?
Sure Fit earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sure Fit. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Surefit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Surefit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Sure Fit and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Surefit.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Sure Fit. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Sure Fit complaint handling
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Sure Fit Contacts
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Sure Fit phone numbers+1 (888) 796-0500+1 (888) 796-0500Click up if you have successfully reached Sure Fit by calling +1 (888) 796-0500 phone number 0 0 users reported that they have successfully reached Sure Fit by calling +1 (888) 796-0500 phone number Click down if you have unsuccessfully reached Sure Fit by calling +1 (888) 796-0500 phone number 0 0 users reported that they have UNsuccessfully reached Sure Fit by calling +1 (888) 796-0500 phone number
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Sure Fit emailssurefithomedecor@surefit.com95%Confidence score: 95%
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Sure Fit address8000 Quarry Rd, Alburtis, Pennsylvania, 18011-9599, United States
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Sure Fit social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 10, 2025
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