Pos Malaysia
reviews and complaints

30/10/2019
PO - BERCHAM PERAK
TELLER : 31652AIDA

I went to post office bercham early morning to post my parcel. But Ms Aida not play her role as teller/customer service well. Not even smile, look at customer face during talk. Even when i said thank you also she just do her work, not smile and still writing. I forgot to take my receipt and she yell 'taknak ambik resit ke' infront of everyone. This kind of manner not suitable to work as customer service/teller. Pls improve your attitude during service customer. Thanks

28/9 saya terima parcel dari pos laju sarikri yang bukan barang yng saya order.saya check dekat shopee status barang dah delivery to consignee tapi masalah sekarang pihak poslaju sudah tersalah hantar barang, mereka hantar barang orang lain dekat saya tapi barang saya hntar pergi mana?saya order bunga hiasan bukan order alas meja..29/9 saya sendiri terpaksa pos balik barang yang salah hantar kepada owner tersebut.Lepas tu, pagi ni saya check no tracking yang mereka bagi, langsung tak dapat check..poslaju, kenapa service macam ni?

Surat berdaftar di hantar dari pejabat kerajaan Miri bertarikh 17/10/2019 diterima lewat iaitu 29/10 /2019 di Pejabat Pos Daerah Kanowit. Surat tersebut adalah surat dari guaman dan mahkamah. Kelewatan surat tersebut menyebabkan saya lambat untuk membalas surat tersebut. Saya harap benda ini tidak berulang sebelum saya adukan ke aduan rakyat tv3. Tolong lah bekerja secara dedikasi.Tolong ambil tindakan tegas ke atas pekerja yang berkenaan. Tolong jangan pentingkan untung saja tetapi service macam babi dan anak haram.Tak tau kerja bagi training. Ni tak berpuluh aduan buat tp service masih macam anjing. Hanya kaunter sahaja service terbaik. Yang handle surat menyurat tolong pecat service makin teruk. Rasa nya anjing lagi bagus. HQ pejabat pos jangan tidur tau kangkang je, tolong ambil tindakan.

Salam Sejahtera, tracking no EN129936201MY telah diposkan dari Pos Laju Ipoh pada 12 oct 2019. Mengikut pada track and trace poslaju item telah sampai di Pos Laju Tawau pada 19 oct 2019. Customer kami telah pergi ke Pos Laju Tawau malangnya item tersebut tidak dijumpai. Sehingga ke hari ini kami tidak pasti status keberadaan item tersebut. Minta kerjasama pihak bertanggungjawab Pos Laju untuk update di mana barang tersebut sekarang.

On 23.10.2019, goods sending from our Sandakan to Miri, Sarawak with good packing. Ref: EN349438170MY.
Reporting that unfortunate during goods arrive our Miri Sarawak Warehouse boxes badly damaged. It maybe exposure to rain / water. We highlight to Pos Laju Malaysia kindly delivery materials in good condition in next time. We hope this complaint will help you to improve the service.

Thanks
Jack Ting

Date: 29/10/2019
Time: 09:45am
Brunch:
Taman Cheras Makmur Post Office
Counter number: 4
Staff name: Azlina

Azlina didn't read and understand your company SOP with Shopee shipping procedure, now Shopee already change to 2 copy consignment note instead of 4 copy, but the staff rejected my parcel and ask me print out one more copy consignment note for poslaju copy purpose. After that I go to nearest 7-11 to print out another copy, when I return back to post office, I direct call Shopee CustService and pass my phone to the post office staff (Azlina), after the conversation, Azlina just noticed that Shopee already change their Shipping SOP, she is like just wake up and answer me: " mana I tau, office tak cakap pun." She did not apologize to me at all.
The main point is, if something that she not sure or don't know, she should ask her superior to double confirm, not adhere her mind direct say no to customer.
She is not professional and so blur, wasting my money and time, pls train properly your staff and get back to me ASAP.

Best Regards,
Phylist low
[protected]@gmail.com

Salam Sejahtera, saya dari Unit Lost and Found IPC Shah Alam. Kertas tracking Tuan/Puan telah terpisah dari parcel. Oleh itu, saya memerlukan kerjasama tuan/puan untuk memberikan detail atau gambar item supaya kami dapat padankan semula tracking dengan item. Terima Kasih..

Setelah mengetahui hal tersebut, saya telah menghantar gambar barangan tersebut kepada pos laju tersebut tetapi pihak pos laju tersebut mengatakan bahawa barangan saya tidak ditemui..saya minta pihak tuan untuk mencari semula barangan saya kerana tidak mungkin barangan tersebut keluar atau hilang dari mana2 pejabat pos..saya harap pihak tuan bole mempertimbangkan semula

Salam Sejahtera

Saya ingin membuat aduan bagi pihak ibu saya berkenaan barang yang diposkan tidak diterima tetapi did alam rekod Pos Laju ianya adalah telah dihantar.

Untuk Makluman,

Ibu saya adalah penerima bantuan BSH dan layak mendapat Set Dekoder MYTV . Semakan dengan pihak MYTV, mereka maklumkan bahawa set dekoder tersebut telah dihantar kepada ibusaya. Namun begitu, saya ingin mengesahkan bahawa saya / ibu/ keluarga di rumah tidak pernah menerima barangan yang di poskan tersebut.

Dilampirkan nombor trecking Pos Laju yang diberikan oleh pihak MYTV: FM010186809MY

Diharap pihak Pos Jalu dapat memaklumkan mengenari perkara ini. Saya telah membuat aduan dengan MYTV sejak bulan 7 lagi dan pihak MYTV bertegas bahawa ianya telah diposkan.

Sekian Terima Kasih

I'm very angry and worried. Today I received a fraudulent phone call at my parents' home. They using your company name to defraud. I doesn't want to say more about it. I here to complaint because I hope your company's system can be improved, make sure customer information is safe from the criminals. Since received parcel or anything else, all customers have to filling identity, so please ensure the information is safe to avoids any victimization.

Dear Pos Laju team,

I would like to complaint I have didn't received the parcel for a week! Seller have inform me the parcel have sent out by 22/10/2019, while until now (28/10/2019) I still didn't received the parcel. On 24/10/2019, I have call to Customer Service Hotline to check the tracking. The customer service have reply me the parcel have arrived at Bangi Pos Laju and estimates will sent out the parcel to destination address by the next day. While, on 28/10/2019 I still didn't received the parcel and I have call again to the Customer Service Hotline. The customer service have told me the parcel was still at Bangi Pos Laju and need I go to the Bangi Pos Laju self-pick up. I'm very surprised that I have been no received any "notification card" or any call from Pos Laju the parcel was out of delivery. I request to delivery the parcel to the destination address, but the customer service reply to me unable to assist me and request me to self pick up the parcel or direct call to Bangi Pos Laju. I'm very disappointed that received this kind of response from the customer service. Meanwhile, for the parcel I'm request to delivery to the destination address ASAP.
Parcel Tracking No: ERA711375388MY.

Thank you and regards,
Shirley
[protected]/[protected]

Saya nak buat aduan mengenai barang saya. Barang pelanggan saya telah dipos pada 21hb Oktober 2019. Tapi tidak sampai ke tangan saya sampai sekarang (28hb oktober 2019). Bila disemak no tracking dapat jawapan 'NOT FOUND'. HARAP DSELESAIKAN SECEPATNYA. DAN PARCEL SAYA SELAMAT DIBERIKAN KEPADA SAYA. SEBAB BARANG PELANGGAN HILANG TAKDE SIAPA NAK GANTI. THANKYOU.

I suddenly received a message from Lazada saying that delivery attempt failed on the 17th October 2019, but I did not received any call from Pos Laju to collect my parcel even though I'm waiting at home.

Called Pos Laju Hotline everyday but no one bother to answer the phone. And then, pos laju tracking system was down for a week. Anyhow, I waited patiently.

Today, 26th October 2019 I received another message from Lazada saying that my parcel has been delivered. It seems that my parcel was delivered to some stranger named Goh Hui. Now my parcel is missing.

I want my parcel otherwise please refund.

Sender send the goods from 24/10/2019, but until today never received. I go to to pos laju Kuantan Bukit Ubi, they (counter 1) dun help me to check and say can't check. I ask her today will delivery or not, becease I check the goods at Kuantan Branch today at 8.00 am, but she say can't, then I call her go back and help me to see, when her goes back counter say the goods packing not open yet, so can't collect. Poor service by pos laju Kuantan.

Barang yg saya beli lampu terpakai telah dipos pd 07/10/2019..

No tracking Cd352375982my

Maklumat pos

NOORAINI BINTI HASSAN ALI
BATU 28 KG ORG ASLI JENDERAM HILIR
43800 DENGKIL SELANGOR
[protected]

Saya tunggu sehingga ke hari ni (26/10/19) tapi masih belum terima.

Saya sangat berharap pihak poslaju dapat membantu saya menyelesaikan maslah ini

Tarikh Pos : 22/10/2019
Client Number : [protected]
Alamat Customer : 122C, BATU 5 1/2, JALAN BATU PAHAT, SRI LALANG, 86000, KLUANG, JOHOR
Complaint : barang x sampai lagi ke customer dan sepatutnya boleh sampai pada 24/10/2019 dan hari ni 25/11/2019 x sampai lagi. cust nak guna barang tersebut 28/10/2019. harap kerjasama dan percepatkan penghantaran kepada cust kami. terima kasih

Barang saya masih sangkut di poslaju miri dari 15/10/2019 sehingga ke hari ini. Saya customer dari Bintulu. Email sudah dihantar namun tiada jawapan. Call poslaju Miri tidak dapat call poslaju Bintulu pun tidak dapat. Call hotline pun tiada org angkat. Sekarang saya mahu email manager kamu. Saya pun kerja customer service worldwide tapi tidak sebodoh dan selembab poslaju malaysia.

I paid for the tracking fee for below mails but your online system was down for few days already.
1. LP004008455MY on 03/10/19
2. LP004008747MY on 07/10/19
3. LP004008469MY on 11/10/19
4. LP004009005MY on 15/10/19
5. LP001849120MY on 24/10/19
6. EHA050504037MY on 24/10/19

What is your compensation to me for paying the tracking fee totalling RM57.60 but service not provided by you?

Sender : Kuek Eng Chung H/P : [protected]

Barang dihantar pada customer pada 17/10/2019 dan sampai pada customer pada 24/10/2019, tetapi customer menerima barang dalam keadaan kotak yang kemek dan isi botol di dalamnya tertumpah sedangkan sudah dibalut dengan baik dan botol bukannya botol kaca botol plastik . saya ingin meminta pihak pos menggantikan barang yang baru pada customer saya sebab saya pos dalam keadaan yang baik minta segera amik tindakan . number customer [protected] dan no tracking client ( EHA106469599MY)

My parcel was sending on Tuesday from damansara to jenjarom till today Thursday I yet received my parcel and I can't track my parcel where now! Is lost? And I was trying contacting your customer from today morning 9am till 5pm always is busy busy busy! Do really busy or just skip customer call?! Are this call careline?!

My tracking no: EP662936645my

Order from shoppe, n then the parcel is dispatched from transit office since 19.10.2019. Item order from Kuala Lumpur to Labuan. Suppose to be delivered by 23.10.2019. But now its already 24.10.2019, n i haven't recieve it, n also there is no updates. I urgently need my parcel. Very bad services, poslaju should inform if there is such issues. That thing are able to recieve by just few days, now suddenly take a long time.