Pos Malaysia
reviews and complaints

Hey poslaju,
I've ordered FaceMask to sabah recently on 16/6 and tracking stop until 19/6, no status at all until today, no feedback no status after complaint few times, what is the customer service for, I am very disappointed poslaju... even a status, inform where is the parcel located but...
ENB037051884MY

I have not received any update on my parcel Erb995230068my since June 3. I understand that there could be slight delay due to MCO but 3 weeks plus (from Damansara Jaya to Subang Jaya) is unacceptable. I called more than 50 times but no one bothered to answer my call. I've submitted feedback thrice but I was told to wait patiently.

ERC064873726MY

Posmen telah meninggalkan notis walaupun ketika itu saya ada di rumah, tertidur selepas kerja malam...kenapa tidak call?

saya hubungi talian [protected] tapi suara mesin je suruh hubungi melalui e-mail, tiada orang pun yang nak melayan panggilan! selama 2 hari berturut-turut saya cuba hubungi namun masih sama, so nak bincang dengan siapa untuk hantaran kali ke -2?!

Kemudiannya saya menghantar e-mail ke address yang diberi tetapi tiada respon...jadi saya tidak pasti jika pihak pos akan bertindak atau tidak.

Mohon dihantar parcel itu segera sebab ianya parcel dari luar negara, takkan pos malaysia nak hantar semula kepada pengirim kot?

Minta tolong call dahulu sebelum tinggalkan apa-apa notis.

Terima kasih.

Please cek my tracking eha180457775my.

Its not update from 4/06/2020 until now. Its over then 2week I still dont receive my item. I already call pos malaysia hotline, i've called the malaysia post hotline many times. But all voice mail, it's really hard for me to call and ask about my item. How long do I have to wait for my item? I call the hotline to ask about my tracking why it's not up to date. Is the item still missing or missing on the way? I've made complaints many times but still the same. Tracking has not been updated yet. Please give me feedback as soon as possible. Please check my tracking number, and this is my details and need tu sent.

Nnt bg details
Nama : aslini binti ahmad tajuddin

Alamat : l2-61, imago shopping mall, kk times square phase 2, off coastal highway, 88100 kota kinabalu, sabah.

No tel : [protected]

Thanks you

ERC116540479MY
ERC117966798MY
ERC110805685MY
ERC094577877MY
erb977346895my
erb954092781my
please check my parcel status i need it as soon as posible please🙏🏻almost 1 month waiting for my parcel . last update is 06/6 now 12/6 my parcel still at poslaju parcel hub please check for me . how can poslaju have this very bad service there is more people seeking for job so how you cant find more employee to work please poslaju everyone are excited to wait their parcel do your job please

Kehilangan parcel CD360017752MY (powerbank jumper start) semenjak bulan February. Aduan telah dibuat kpd pihak POS Laju KK & aduan melalui telefon [protected]. Parcel tidak sampai kat Kota Kinabalu, Sabah. Pihak seller tidak mahu bertanggungjawab berikutan kehilangan parcel. Mohon bantuan.

my poslaju no: ERB892424124MY

I track from website and my parcel has been delivered to person name Jia Hung where I don't know who is this person. I can't understand y pos Malaysia can make this kind of mistake, as I know the address on the consignment note is correct, which is 75, Jalan Bukit Mewah 46, taman Bukit Mewah 43000 kajang. The product arrive a bangi then later deliver to puchong then gone

Kindly settle this problem as soon as possible. thanks

I cannot retrieve my parcel as EziBox locker does not open when I input the pin. It won't let me try again as the item is registered as collected. I am very angry when I try to call poslaju bandar dato onn no one picked up and the introduction when I call poslaju hotline is so long it ate up my prepaid for nothing. There is no instructions on what to do on their website if this happens either. I can't go to the nearest post office as my university won't let any student in/out during rmo. The seller probably won't refund my money either bcs the parcel status is collected. I might lost my money because EziBox won't let me try again. Please at least let us try 2 times to open the locker.

Kindly dispatch my parcel to my address immediately and please update my tracking, just this few days there's been a lot of complaints, I fully understand this is cmco, but will you do your service effectively as other courier service? Stop wasting my time waiting for my parcel everyday at home and at works. I suppose to receive it before gawai, I did purchase my items way more early than you thought. Can you please have your courier be efficient in delivering our item? Do I have to waits until you receive thousands of complaints from me? Or do I have to wait till this end of year to get my parcel. Its always like this when it comes to national courier service. Such a disappointment. Please track and deliver those tracking : erb771186832my / erb778322532my as it has been arrived at facility. Asap. Thanks

My parcel ERB935122429MY stuck in transit office since 14 May.. Please process it ASAP. Thanks

Barang customer (erb [protected] my) unsuccessful delivery tapi poslaju parit buntar tak cuba hantar semula ke alamat premis. Sampai sekarang customer masih menerima parcel dan mengikut rekod tracking parcel dihantar ke pusat mel nasional tanpa delivery keesokkan harinya. Customer memerlukan barang dengan kadar segera. Diharapkan pihak poslaju membuat penghantaran semula ke premis berkenaan. Tq

Barang Tersangkut di Hub KLIA Bermula 8/5/20 hingga sekarang 17/5/20

Track number : ERB853234790MY

Saya beli barang di Kuantan pada 6/5/20 dan sekarang dah 9 hari barang saya stucked di KLIA Hub Transit, minta tolong sangat2 hantar cepat ke Tawau Sabah. Saya nak guna barang tu untuk buat kerja.

Thank you in advance.

No tracking ERB899329335MY tak update. Penghantar bagitahu dah hantar ke pos laju dari hari Ahad. Harini dah khamis tracking masih lagi sama. Apatah lagi barang nak sampai. Barang tak jalan ke?! Macam tak buat kerja! Sebelum ni pun dah report, ni report lagi. Pos laju tapi lembab!

My tracking number is ERB849625471MY. Yesterday they call me asking me to come to pick up the item at pos laju paloh hinai. When I ask for time, they say tomorrow at 10 am. So today we go to the pos laju. At 10.30 am but the worker are out . So we text and try to call but can't reach him. Then we go back. Waiting to get call by pos laju. After hour, we go to pos laju again. But no one was there again. We need to pick.up by ourselves but no one was around. So what for? Wasting our time. But we pay for the service . Ugg

Bad services! Cant easily reach both pos laju batu pahat and pos laju hq malaysia!

Had been waiting the parcel almost 1 month, the status unchanged, stuck at one point for so long. All we can do is texting with the robot "askpos" and filled up useless e-feedback form which was not solving of our problem!

No notice from the delivery man, the delivery man should have call the receiver with provided phone number @ rang the door bell when arriving. Just simply filed delivery attempted without notice! This is an irresponsible way to deal with it. Do improve your system and services so that people will continue using it!

Please do a second arrangement to the receiver asap :

Awb: erb508181744my

Ticket number: rq20051023087 / rq20051123325

Late For Delivery
Please Take An Action...
My parcel ERB773409930MY is take so long time to be out for delivery, I hope that this matter can be solved ASAP, I need that thing to be used ASAP...I'm waiting for any detail but it just stuck there...I waited it for 10 days to be out of delivery but then I don't receive any update anymore, It been a while since it arrived at the facilities.

Beli dari seller yg beroperasi di langkawi kedah pada 29/4/2020... hingga hari ini 5/5/2020... saya check online tracking id poslaju erb758369354my & erb758369345my... barang yang saya beli masih stuck di poslaju langkawi... bila bole sampai penang?... ini poslaju tau.. bukan pos biasa!

ENB053679222MY this is my parcel tracking number. Checked the status. It was already at the Cawangan serahan tempatan on the 29April (Wed) 5.33pm. Waited and only received my parcel on the 4May (Mon) 10.04am. Understand for the late if it's stucked at poslaju Hub but this, it's delayed from my own local delivery facility. Now, the main issue is the postman with phone no. (+[protected]), didn't get to get the bike or his name but he is ny regular delivery guy with attitude problem since then. He, who was very rude to me as a customer esp yesterday when I received my item. I've been eagerly waited for my parcel but I've noticed this since then when he showed his attitude esp when my dog barks at him (normal for dog to bark at strangers esp we were in the gated area, not that my dog can jump over the fence to attack him anyway). Yesterday just before he reached my front gate heard he's been honking nonstop with no patience and ofcourse I took a little time (not even 5mins) to get ready with proper a clothes to go out and rushed over but when I got outside he left while trying to call someone (it might be me), so I rushed back into the house to get my phone. And over the phone he seriously talking so rude and shouted right away saying his outside with a high tone I can't take. When I was outside again, with angry tone, he said that dont think I am the only one who he needs to do the delivery. Ofcourse I understand lagi2 ini time puasa (cos I know he's a muslim) and MCO. I respected that. But not the way he shouted at me as if I dont consider him. I know poslaju is desperately looking for workers to work during this pandemic but I hope poslaju will take proper action to fix this kind of workers attitude problem. Jangan nanti, kami customer dipersalahkan sbb tak consider pekerja.. But will u try to think, your pekerja try to consider keadaan dlm rumah that the customer also has to rush out due to impatient kind of postman. With a nonstop honking, behaviour tak terjaga and shouted at the customer like we were to attack them. Dont take the customer for granted just because they need to work durinf this time. We fully understand and thank them for being hardworking but I cant tolerate with this guy. I hope poslaju try to take action on him or maybe not to send this guy to do his job at this area. We dont need this guy to serve us. I know he didn't and doesn't like my dog but that shouldn't be the problem, why does other delivery service has no problem with my dog all this while, no matter they're muslims or not. Having a bad day at work also shouldn't be an excuse for them to get angry at the customer (if my dog is not the issue here). Bulan puasa pun kena sabar bekerja, dont hv to show that angry and impatient behaviour too much. That's it hope managenent will try to fix this!

Dear Sir/mdm,

My parcels has been stuck at KLIA Hub since 24/4/2020 until now(5/5/2020) and it has been 11 days. Please deliver it ASAP. Im worry because my parcels cost more than RM19++.
Im really need your help to deliver my parcel.

Tracking no: ERB727596254MY
ERB735573618MY
ERB729004396MY

I hope you can deliver it soon. Your assistance is much appreciated. May God ease your work. Thank you :)

Saya seller shopee, pada 21/4/2020 saya telah dropped off item dekat pos laju kota damansara untuk dihantar ke kota bharu kelantan, item dengan no rujukan pos laju erb706616421my telah di scan picked up pada jam 1.54pm dan item dispatched out dari pos laju kota damansara pada hari yang sama jam 6.31 pm, selepas item dispatched out tiada pergerakkan dari sistem tracking number sehingga sekarang, langsung tiada update, hari ni dah hari ke 13 barang saya masih x dapat di kesan.

Persoalannya di manakah barang saya berada sekarang? Adakah telah sampai di pos laju parcel hub tapi belum di scan oleh pihak sana untuk diproses? Atau barang saya telah hilang? Saya berharap pihak pos laju dapat trace di mana item saya berada dan update sistem secepat yang mungkin. Saya memahami kelewatan penghantaran semasa tempoh kawalan pergerakan ni, tapi yang paling merisaukan adalah kehilangan barang yang saya pos. Terima kasih.