Portrait Innovations / customer service and pictures

4232 Indian Head HWY, Unit B, Indian Head, MD 20640, United States


My name is Lolita Washington, on March 3, 2019 @ 12:20, I had a appointment at 3060 Waldorf Market Pl., Waldorf, Md 20603. I scheduled for my son to take his senior pictures there. I want to start by saying, my first two experiences were wonderful, my family and I had a family portrait done. Years later, my daughter had her senior pictures taken there. Both experiences were amazing, when it was time for my son to take his senior pictures, it was a no brainer, I went to Portrait Innovations. I was expecting the same type of service. When I walked in, it was three people eating their lunch (subway subs) in the middle of the waiting area. The place reeked of onions, I guess the person in charged looked at me like I wasn't suppose to be there. She asked for my name, and I told her my name and that I had an appointment today at 12:20 pm. She said oh, and continued eating. Five to seven minutes later, she asked me how many outfits were my son going to change into. I told her five, including the cap and gown and tux that I assumed they had. When my daughter took her senior pictures they had everything that she needed. That's my assumed they would have it for my son. The employee said nope, we don't have it and I thought you have brought your own and I informed her that the schools don't give out the cap and gowns yet I don't understand why your company would not have all of the cap and gowns for all the high shcools in the county! She was like oh well, she said to my son " What are you waiting on, go get dress" her comment was rude and unprofessional. Let me explain how your business and your employees looked when I walked in. The place was dirty, trash on the floors and the bathrooms were filthy! The employee that I dealt with was dressesd in a black jacket with faded black leggins, mix matched socks and slides on her feet. I could not believe how much Portriat Innovations had changed. So when she started taking my son's pictures she was indecisive about which room to use, so she had us moving back in forward with all of our belongings. I did not like her attitude at all. The props were damaged and old, I am so upset and disappointed in thsi whole experience. I paid $349.76 for his pictures, she told me that your company does not offer photo touching to cover up blemishes, I picked the best out of each set. But, I am not happy with my son's pictures, it's to late to take them at his school. Ihave not opened the pictures since I got them, I embarrassed to show them to anyone, I can't believe how much Portrait Innovations has changed. I am asking for a refund, send a address and I will mail these pictures back to you. I am so hurt that I will not have a picture of my son in his cap and gown or tuxedo. Please email me at [protected] Thank you

  • Updated by Lolita Washington, Mar 06, 2019

    My name is Lolita Washington and my email address is [protected]

Mar 6, 2019

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