Portrait Innovations review: ordered a coffee mug

I ordered a coffee mug at the time the portraits were done, paid for my pictures and the mug just before Easter and here it is July 27 th and I have not received the mug yet. I have called several times about this mug and they keep telling me it was not ordered, so I waited longer and this time I called for the mug and they tell me that I picked it up, why would I call if I had received it. I asked for the number to customer service and they said there's not a number to talk to a representative, they have very bad customer service and now I either want the mug or my money back, no one from my family picked up the mug on my behalf. they either gave my mug to someone else by mistake or just never ordered the mug. I will not pay for a mug for someone else. I'm not doing business with this company again. I need my mug or my money back and again I paid for this mug back before Easter.