Portrait Innovations review: portraits

So thoroughly disappointed... what's the point in making an appointment if you have to wait. There should be a separate photographer for appointments vs walk-ins. I had an 11:25 appointment only to show up and have 5 families ahead of me... the studio opened at 9 am.. how could this happen? This is not an isolated incident as i have had to wait several times because of scheduling issues. The staff is not considerate of time the customer is spending to make photos happen. If my appt is a certain time, i should have been accommodated at that time.