The complaint has been investigated and
resolved to the customer's satisfactionResolved PokemonCenter.com — Don't buy from them
resolved to the customer's satisfaction
The kids want Pokemon, but the company is a sham! Don't buy from this outfit! If you do, you'll be sorry. On December 6th, I ordered gifts from PokemonCenter.com for my 5 and 7 year old nephews for Christmas. A package arrived a few days before Christmas, but included only 2 of the 4 items ordered (the 2 least expensive items of course). The company did not notify me that my items were unavailable, back-ordered, etc, and they charged my credit card in full on the date of order. I tried to contact the company by phone, with no luck. So, I went out to the stores and bought replacement gifts for the boys. Then I proceeded in my efforts to contact the company, by phone, by email, by website. All with no luck. The company simply sends an auto-reply saying how sorry they are for their poor service and that they will correct the issue within a couple of weeks. HA! They do nothing. I've tried 3 times to get them to credit my account for the un-shipped items. Too much effort for a stinking $40 credit and a lousy company that lets the kids down. Shame on them!
Package claims delivery but it never arrived. There is no contact info to report this anywhere. Their contact us just leads no where on their website. I have seen where others complained about the same thing and were provided a contact website but that lists as no longer available now. Aren't companies required to provide contact info?
a verified customer
I went to game stop to look for some Pokemon cards and bought this dawn wings necrozma tin. when I got home I opened the tin and got only 3 starter packs.!!! please help