Melissa & Doug

Buyer beware! I recently had to replace some assembly hardware for my child's Melissa & Doug toy and let me tell you, it was a nightmare. I couldn't find any information on their website about replacement parts and when I tried to contact customer service, they told me there were no replacement parts available and didn't even bother to give me a part number to try and find it myself.

It's disappointing because Melissa & Doug are known for their high-end toys, but if you can't even get replacement parts, then what's the point? The call center didn't seem to care about helping me at all, which is frustrating when you've spent a lot of money on their products.

I love the quality of their toys, but this experience has definitely made me think twice about buying from them in the future. It's a shame that a lack of customer service is tarnishing the reputation of such an iconic brand.