Melissa & Doug’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of parents and children are dissatisfied with educational toys and products.
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Melissa & Doug's Poor Customer Service: No Replacement Parts Available
Buyer beware! I recently had to replace some assembly hardware for my child's Melissa & Doug toy and let me tell you, it was a nightmare. I couldn't find any information on their website about replacement parts and when I tried to contact customer service, they told me there were no replacement parts available and didn't even bother to give me a part number to try and find it myself.
It's disappointing because Melissa & Doug are known for their high-end toys, but if you can't even get replacement parts, then what's the point? The call center didn't seem to care about helping me at all, which is frustrating when you've spent a lot of money on their products.
I love the quality of their toys, but this experience has definitely made me think twice about buying from them in the future. It's a shame that a lack of customer service is tarnishing the reputation of such an iconic brand.
Is Melissa & Doug Legit?
Melissa & Doug earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Melissaanddoug.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Melissaanddoug.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Melissa & Doug and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Melissa & Doug. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Melissa & Doug complaint handling
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Melissa & Doug Contacts
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Melissa & Doug phone numbers+1 (800) 718-5365+1 (800) 718-5365Click up if you have successfully reached Melissa & Doug by calling +1 (800) 718-5365 phone number 0 0 users reported that they have successfully reached Melissa & Doug by calling +1 (800) 718-5365 phone number Click down if you have unsuccessfully reached Melissa & Doug by calling +1 (800) 718-5365 phone number 0 0 users reported that they have UNsuccessfully reached Melissa & Doug by calling +1 (800) 718-5365 phone number
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Melissa & Doug emailsjhalperin@melissaanddoug.com99%Confidence score: 99%care@melissaanddoug.com98%Confidence score: 98%pr@melissaanddoug.com98%Confidence score: 98%Communicationowners@melissaanddoug.com98%Confidence score: 98%podcast@melissaanddoug.com97%Confidence score: 97%sales@melissaanddoug.com97%Confidence score: 97%Salespartnercare@melissaanddoug.com96%Confidence score: 96%
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Melissa & Doug social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all Melissa & Doug contacts
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