Playtika
Reviews and Complaints

I have been playing your ceasers slots game on my iphone and I had gotten to level 536 and had $420, 000, 000 in coins. I upgraded my phone because the battery was bad and got a new iphone. When I logged into the new phone with my facebook account and it didn't sync all of my information. It only came back as a level 20 and I only had 40, 000 coins or so. When I went back to my old phone to double check the information, it had already synced the level 20 and 40, 000 coins from the new phone. I hope I didn't lose all of the hard work that I had put into this game. Could I please get some assistance with this as I'm really frustrated as to what happened

I reached big money Wednesday 8/23/17 and when playing today Friday on numerous, numerous times and the coins are NOT awarded to the account. I started checking because I saw my coins consistently decrease while the award on Double Ruby games shows on the front and the coins do NOT get credited. From a long time user, it is very dissapointing..Get this fixed ASAP please!I have been NUMBER 1 and have been shown that xxx amount is to be credited and that seems to work, but the BONUS or the Random WIN Spin is not working properly.

It would be wonderful if this can be addressed. It has happened all day!

On 8-16-17 order # M12k87ed81, I thought I purchased 1 Pro Package for $19.99 but I did not receive anything that was promised in the package. Also a payment is being held on my iTunes account for this item that I did not receive. I would like to request to cancel this purchase for I did not receive it and iTunes will not let me access my store until it is resolved. I've had other issues with the app but this is an issue that needs to be resolved.

Slotmania has been having alot of issues so with that i hit the grand jackpot on vegas cash and it was over 3 billion close to 4 and the game took my jackpot customer service is very aware of it i been waiting on a response since july 11 finally they sent me 100 million so i wrote back no i wabt what i lost... Recieved email said we win by luck and thats all they pay remind u i was making purchases daily perticipating in all promo but i no longer will until i recieve my coins its not fair i have spent hundreds cause i love the game but i need this resolved like yesterday

This morning I was playing and I had over 6 billion coins in my bank. I just logged in to collect my two hour bonus (11:30 on 8/15/17) and I now only have 515, 109, 138 coins. This is the second time that this has happened to me.

I (foolishly) have spent a lot of money on this app. Look through my history and see. A LOT. And to have my balance drastically fall like this twice now, I frankly am disgusted. I feel strongly that this is stealing money from me. I expect a response from someone as soon as possible. There are days when I have spent over $100. (Again, foolishly). I am DONE. I want a refund of at least my last ten purchases made to my itunes account.

Please contact me asap at [protected]@yahoo.com. My name on the app is DeAnna Salmon

On Aug 3rd I bought a coin package from HOF for $2.99. I never rec'd the 30, 000 coins that I purchased. I have written approx 10 e-mails to HOF and have not rec'd my coins, my money back, nor anything resembling any kind of answer as to what the problem is on their end.

This is only a $2.99 issue. I have sent a screen copy of the purchase receipt twice.

This is no way to run a business.

Please have someone respond to this note!

John Rodrigues

No response from the business and I am a very unhappy customer.

I have sent 2 emails to the business and had no response. I have paid for service that I did not receive. You have one last chance to respond before I go to consumer affairs and start a civil law suit against the company. I am a customer and I am entitled to a response. Yet you feel that you don't need to provide one. Why? Why will no one respond? Not happy.

It's been 2 days now that me and my family can't play bingo blitz due to something with flash and chrome, i have been playing for yrs without this problem on the same computer and flash, everything is updated on my part, i am losing out on my credits for 2 days, my spins are going to lock up for 5 days, and i am not receiving free gifts, i hope we are all compensated back for your problem .Please fix this asap, i can't take a chance in purchasing anymore due to this. I don't want to lose my money. I have to use caps due to my vision, sorry. I would appreciate if you get this rolling asap, it's not fair we enjoy playing. Thanks kath mendez

Last game, of the last quest and it froze! I checked my phone and it is froze there too! I can play any other game in slot, just not the last one to finish the whole quest!
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Comments
Andrew Jones
Andrew Jones can you uninstalling the game login out of Facebook turning off and back on your device then log back in and reinstall the game
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LaVern Carroll Rice
LaVern Carroll Rice I'll try that
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LaVern Carroll Rice
LaVern Carroll Rice Nope didn't work & I'm in the bonus game Cash Grab.
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Constant loading problems.Daily issues with connection problems.
When it finally loads bet becomes 30.000 which I don't bet. That takes all the coins back.
I have played and enjoyed your slots a lot.Now I am angry and fed up spending a lot of Mooney not getting the service I deserve from your website. My last purchase was July 19th 2017. I would like that to be reimbursed to me in compensation for the lack of being able to play.
This morning the 20th of July again no connection on app or through Cromer browser available.
I ask you kindly to make this reimbursement in good faith of showing you are being fair and that you are sincere in giving all us players what we deserve.
I have been playing a long time and spend enough money to be asking for my return of money this time. I am sure you have my track record.
With many thanks and regards.

I was finally in and happily playing the new Slotomania with all games auto - a big plus. Then in mid-June, I believe, suddenly I am back to the platform that was around March, and with that annoying Lucy gift being upgraded message popping up constantly and all games that were not auto before the change are now back to not auto. The support people do not have a clue or so would seem and I have lots of answers from the support that clearly says they don't have a clue. Every reply is repetitive -clear your cache, make sure you have the latest and so on and so forth. I am wondering if the new ownership perhaps has something to do with it. I am at a loss, I have been playing since long before Caesar's . The pleasure has lessened for me and I find it hard to believe that I am the only one this has happened to. One can but imagine that there might be issues on ownership changes...but sad I am.

Yesterday I was playing the pelican game when the game just kept spinning and the only way to make it stop was to close the game. I was betting 15, 000, 000 a spin and mot getting this refunded when I re-opened the game. Eventually I just gave up playing that and changed to Ocean Splendour.
I then uninstalled the app and then reinstalled it. Since the after many tried the app will not open at all.
Would appreciate any advice on how to fix the problem or letting me know if this is a problem worldwide at present. I live in Perth, Western Australia.
Regards
Jennifer Angel
ms.[protected]@gmail.com

On july3 at630 est time I went on my lgg5 phone to collect my bonus and was shocked to see all my money and my playitika rewards were gone and game had reset itself.. Pls fix this problem and return me to my status pls I was recieving17mill. Plus every3 hours. Was around level2997. I have spent a lot of money on this game over4 years. I dont know what happened or how to fix problem tks

For the past 2 days, Ceasars would not function on my iPad. I have been playing on this device for 3+ years. When I clicked the Ceasars icon, it just said "waiting." This morning I removed the app, then reloaded it (from "the cloud"). I signed bank in with Facebook, but it did not restore my coins (490K+), or my status level. I have since spent over an hour signing out and back in, closing my iPad, etc., but nothing has worked to get me back to the levels of several days ago. Any suggestions on how to get this restored?

It takes about two minutes for the screen to refresh after each spin, also, snakes and ladders times out trying to open. I really enjoy this game and it's very frustrating. Also, whenever there's a quest, it times out before it loads. I'm playing on an iPad Pro and have never had issues until recently. I have uninstalled and reinstalled to no avail.

Hi
This is the 5th time I have written now and this is getting ridiculous and very frustrating, on Saturday the 6th may 15.40 GMT I had a bonus on ruby gold. 49million a spin, . I got 35 mil x 21 then a 10 x multiplier I got awarded 735 million it should be 7.35 billion. My total at the end of the bonus was [protected]. So it definitely didn't credit the x10 win just 735 million . I have a photo it just won't upload here.
I can't believe I'm having to go through this just to get my winnings and it's not even my error.
You can see exactly what's going on why do you keep giving me the run a round. I will not let this go as again the shocking gameplay over the past few months is disgusting, the only decent win I get and you don't even pay up, this is not the first time either, really I do love this game that's why I still keep playing and putting up with this .
I am going to send my last 4 emails regarding this issue to the CEO to see if anyone else can help me in this situation, as no help is coming from customer support.
You dont have to admit your machine is at fault, I just want my coins what I won.
So for the last time I would really appreciate some help.
Have a good day
Kind regards
Spinner 562
I have sent ticket numbers, INC1714774
INC1716827
INC1723528
I did get 2 replies to to IN1714774 but no one is listening.

This is the second time it has happened, I got 5 bonuses on xin-fu and it did nothing, the first tim I was on 1mil a spin and support fobbed me off with 34million, this time I was on 6 mil a spin, and I was 23rd in tournament - as you will see in the picture, again support said it was a technical glitch :o
Im not a happy paying customer, I have been playing for years! Yet my sister in law started in jan and has completed her album! Its just sheer crazy, I will not purchase any more until this is resolved,

I, like so many others, have spent a crazy amount of money trying to finish this card album on Slotomania; for some reason, the company has decided to withhold the "Little Red" card from its players. I have done everything to try and finish this album but cannot get this card and now they are ending the release of cards leaving thousands of people without the ability to finish their album, needing this one card. I believe I have spent more than enough money to receive this card and I will be removing this game from all of my devices if they do not give me this card. This game stopped being fun when they decided to screw all of it's members except those who are fortunate enough to be on the admin staff.

I received an email from Dean Underwood after my Quest reset. It said that they would compensate me for the reset. It is now almost a week later and I have not received any feedback after the email that said the compensation would be in my in box.

I have sent about 10 emails trying to get feedback from them and I have not received any feedback at all. This seems to be extremely bad customer service.

I have contacted Playtika concerning my game not loading so many times it isn't funny any more. I have spent a fortune playing this game only to not be able to play it now. I have over $730, 000, 000 in game play now not to be able to play. I love the game when it loads. I have uninstalled and reinstalled the game so many times and still the same. It won't load. No internet but all other games load with no problem. Ridiculous. I'm so tired of worrying with this game. If it wasn't for the money I've spent I would never ever play this game again.