Plato's Closet review: Store not answering phone, promised 2 days, it's been over a week since I dropped off my bag

Last Friday, 8/18/23 in the afternoon, I went to the South Portland Maine Plato's Closet where they took forever to even acknowledge me standing there, then they said leave your bag here it'll take about 2 days. I drove 40 mins back home, they never called, it's been over a week. They don't answer the phone. I think they ripped me off. Very upsetting. I have been a loyal customer and donator for many years and this is just not right. I will be upset if they donated or took it all without giving me the money from MY stuff.