The complaint has been investigated and
resolved to the customer's satisfactionResolved Pizza Hut (NPC International) — treatment of employees
resolved to the customer's satisfaction
Here is the deal. Ive worked for pizza hut for eight years.In the last year a new corp took over (Npc). This company has completely ruined the lives of their managers. Anyone who works as an assistant or store manager gets treated like trash.
For example: the hours were pushed up to 54 hours per week with no additional pay. We had to work 6 day work weeks for 8 months straight. They stopped giving bonuses for assistant managers whom 90% of the time is also doing the store managers' job. I came to work one day only to find out that I had been transferred 1 1/2 hours away to a store that is so far out of the way that it is extremely difficult to get to in a decent amount of time. There are no breaks, no time to eat and all shifts are now 12 hours for 4 days of the week.
This company treats their employees like rag dolls and has completely alleonated all of the workers that actually made a difference. And this is why the service is so lousy. Since the minimum wage went up (And rightly so) they cut the staff by 1/3 and expect the manager to make up the difference.In one day, I answer phones, make pizzas, cut pizzas, dispatch, cash out orders, order our inventory, work on the schedule, take care of complaints, follow the food safety guidelines, deal with at least 3 people calling out a day, deployment issues because of staff shortages, all while trying to handle upwards of 400 orders on a friday or saturday and a little less on weekdays. Needless to say im doped up on caffeine, cant sleep, dont eat lunch or dinner 5 days a week, and have no social life of any kind.
They do not care about quality of life for their managers. Oh, and one more thing. One particular incident will never leave me. A manager came to work though pregnant and not feeling well at about 3 pm started having pains and tried to get a replacement but no one showed for 2 hours. Well, use your imagination on what happened to her child.
Education doesnt matter, how about common decency