Pier 1 Imports review: Order 1294101 placed 11/8/2023

I ordered this item and received a confirmation e-mail as shown below.
Order summary
Pier 1 Oceans® Reed Diffuser 10oz × 1
AEXCL125 (-$6.23)
$24.95
$18.72
Subtotal
$18.72
Shipping
$9.95
Taxes
$2.01
Total
$30.68 USD
You saved $6.23
I then checked the shipping status and it is shown below:
Shipped with Amazon Shipping
Tracking ID : TBA074033855704
Wednesday, November 8
1:16 PM
Label Created
11:37 PM
Package picked up
PLYMOUTH, MI, US
11:37 PM
Package arrived at the carrier facility
PLYMOUTH, MI, US
11:37 PM
Package arrived at the carrier facility
PLYMOUTH, MI, US
Thursday, November 9
3:17 AM
Package has left the carrier facility
PLYMOUTH, MI, US
11:31 AM
Package arrived at the carrier facility
Hebron, KY, US
1:38 PM
Package has left the carrier facility
Hebron, KY, US
Friday, November 10
3:55 AM
Package arrived at the carrier facility
UNION CITY, GA, US
Saturday, November 11
7:40 AM
Return initiated
DURHAM, NC, US
7:40 AM
Package arrived at the carrier facility
DURHAM, NC, US
Sunday, November 12
1:52 AM
Return initiated
DURHAM, NC, US
1:52 AM
Package arrived at the carrier facility
DURHAM, NC, US
I then tried contacting them via e-mail and have done so for several days in a row and have received no response. I just want to know the status of this order and if there is a delivery problem I'd like to just cancel it and get a refund but I cannot get a response.
Please help.
Kathy Berman
[protected]@aol.com
526 Pointe North Drive
Savannah GA 31410