SUBMIT A COMPLAINT

[Resolved] Pick n Payonline shopping

5
C Aug 06, 2018

On 01/08 my online order was delivered. At time of delivery an entire coolbox was omitted from the order as well as a few other items to an approximate value of R1500. This was marked on the drivers invoice and a next day delivery was promised. On 03/08 I escalated the matter and was promised delivery on 06/08. To date I have still my received delivery or a phone call explaining where my missing items are.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Pick n Pay Customer Care's Response · Aug 20, 2018

    Good Day All Pick N Pay Customers

    Please kindly send all complaints/ inquiry's directly to Pick n Pay on the below email address for a Pick N Pay consultant to address all concerns.

    [protected]@pnp.co.za
    [protected]@pnp.co.za
    [protected]@pnp.co.za​

    We can be contacted during the following office hours.

    Monday-Friday : 08:00 – 19:00
    Saturday : 08:00 – 19:00
    Sunday : 09:00 - 17:00
    Public Holidays : 09:00 - 17:00

    Our Contact number is [protected].

    Kind Regards
    Pick n Pay y

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