Philippine Long Distance Telephone [PLDT]pldt relocation

J
This review was posted by
a verified customer
Verified customer

The request has been submitted before PLDT installed the Internet connection plan at our original residence. So a week before that, since I already anticipated the relocation here in Silang, Cavite. I already made a request and informed PLDT to relocate our Internet here at Silang. However, it will be almost 2 months, but the person I have exchanged email with always tell me that they are forwarding the details I have provided them to the support TEAM. Which makes me more aggravated because I have provided all possible details they asked me for, like a PLDT telephone number, I gave them two of those. Then, complete address, which I provided without questioning them the 2nd time just to get the results I wanted to hear. But still, I didn't get any valid response. I am very disappointed with the lack of urgency from the people who promised to help us. It is very crucial for me, especially I work as a freelancer, and without a stable internet I can't report for work. I won't pay them unless they have a solution to this problem!

Here is my account number: [protected]. I spoke with Charmaine Alcaraz this whole time, I don't blame her, but I do hope she finds urgency in what she do. She doesn't know how to empathize nor provide update within 24 hours or 24-48 hours. Customer Service of PLDT sucks!!!

I want this internet connection relocated right away, or else I will apply for a different plan under a different name and then just forget I had this plan with PLDT.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.