The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
PHH Mortgagecustomer service

PHH Mortgage is the worst Mortgage company by far that I have ever dealt with. Issues include:

3.5% fee if late - on a $4500 loan that will be about $150
If the late problem is their fault (receipt of transferred funds) it is still a significant issue to resolve
They are slow, so we transfer funds 3-5 days before their deadlines to avoid late charges
Late charges can occur and build - due to their processing, without any notification - found out they were holding late fees from 3 years ago with no notification to us.
Customer service is horrible, too many examples to list
Sent an additional $900 direct deposit to go against prinicipal - returned marked "certified funds required"
They bought our loan from Citi - I wish I had some say in it. Considering refinancing just to get away from them

Stay as far away from this company as you possibly can

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