Petsmartpetsmart pet hotel

This review was posted by
a verified customer
Verified customer

Recently I took my dog to PetSmart pethotel while I was out of town for roughly 5 days from April 13, 2017 to April 17, 2017. I received a call from the pet hotel manager asking me if my dog had larger testicles than usual? I advised that I have never noticed anything unusual. The pethotel manager told me that they noticed something wrong and was taking him to the veterinarian. The following day, I picked up my dog and it was explained to me that a chemical that is used for cleaning kennels was not properly rinsed out and it caused a reaction that caused swelling and exposed the skin of my pet testicles. I have requested a refund for his stay at the hotel, but I have not heard back from anyone!

petsmart pet hotel
petsmart pet hotel

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.