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CB Pet Stores PetSmart Complaints #142-161
PetSmart

PetSmart review: Online order

J
Author of the review
9:59 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I placed an order on Saturday last. I tried to get an update but your system could not find my order. Then I emailed for an update. I was told an item was in backorder - this did not show up when I placed my order. Then they said I "don't have to worry because I hadn't been charged for it. I STILL do not know what item that was. Nor was I provided with any other update. I gave tried to attach copies of the emails but your system won't allow me to. Order # [protected]

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  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
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    +1 (866) 738-7375
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    +1 (855) 537-0295
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    +1 (321) 309-9065
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    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
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    Media Contact
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  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
  7. View all PetSmart contacts
PetSmart Category
PetSmart is ranked 2 among 35 companies in the Pet Stores category
#01 Chewy Chewy #02 PetSmart PetSmart #03 Petco Petco #04 Pet Supplies Plus Pet Supplies Plus #05 Bulk Reef Supply Bulk Reef Supply

Most discussed complaints

not satisfied with their services!
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