PetSmart review: Grooming salon/ zeus grooming

Hello My Name is Crystal Watson

I am the mother of Zeus Watson whom was serviced in one of your facilities (3351RichmondHighway, Alexander VA 22305) on Aug 16, 2022 appointment 11:00 am with (Tee Tee) the groomer.

I arrive on time for Zeus appointment and was given a consultation. Doing Zeus consultation I stated that I did not want him shaved off. I showed TeeTee the groomer that his hair was very fine and and that I comb him everyday . I took the comb to show TeeTee that Zues hair is fully combed and that he WAS NOT MATTED! She responded yes I see! She did mention that she thought his feet had some Matt. I then took the comb and ran the comb through Zeus feet All FOUR to show TeeTee that Zeus was not MATTED ANYWHERE! she once again said ok I See. I showed her the length that I wanted Zeus and I ask was this somethin she could do? She replied YES! She asked I wanted his Teeth & nail done and that the package was $75 I said yes please give me the package. Tee Tee took Zeus and stated that it would be around 3-4 hours and someone will call me when he is ready for pick up. I said ok. 2 1/2 hours later I received a call from another associate stating that she was calling on behalf of TeeTee and that it would be an extra $20 because Zeus is Matted and she need to deMatt him and shave him down! I stated to the associate that , that is not true! That Zeus is not Matted and that I went through the whole process of expressing to TeeTee and showing her That Zeus WAS NOT MATTED! I also stated that I went through that process because groomers are not taking the time to groom correctly they want an easy way by shaving the Puppies/ Dogs and that is not want I wanted. I take very good care of Zues to ensure that his coat is very beautiful and fully comb out. I then said that they need to finish Zues so I could come get him. I also stated that I wasn't paying for something that she did not have to do! The associate stated that I could speak to a manager when I pick up Zeus. I said ok. Ten minutes late I got another call from the same associate that TeeTee REFUSED TO FINISH SERVICE ON ZEUS AND I COULD COME PICK HIM UP ASAP. WOW! I said WHAT? So your telling me to come get my puppy that you have not finished because of your mistake? I told the associate OK that I was outside anyway. When I returned to the Grooming Salon I heard Yelling , Screaming and Very Disrespectful voice coming from the back! It was TeeTee she was being Belligerent! She was speaking to the Lead Manager DEE DEE. it was very Unprofessional , LOUD and Disrespectful. Long story short ! Dee Dee was supposed to finish Zeus but apparently she got sick from all the commotion and another young lady had to finish the grooming of Zeus. I ended up finally leaving there at 5pm . it was A VERY HORRIBLE EXSPERENCE! I my baby (ZEUS) was all nervous and not his self for the rest of the evening. I HAVE NEVER BEEN THROUGH ANYTHING LIKE THIS WITH A PROMINENT COMPANY LIKE PETSMART!