PetSmart — dog injures at grooming salon
I took my dog to be groomed at the Petsmart in Sterling, Virginia the next day I realized his nails were bleeding and he could not walk, I bandaged it and decided that I should go back to my old groomer. A few weeks later I saw scabs and flakes on my dog and as the condition got worse and his ear got affected, I decided to take him to their animal hospital next door. I knew the only reason those people are there were to add high bills and they usually would scroll down and add bills. Well the vet there told me our dog has a Fungus infection and that only comes from other dogs. He gave me a $350.00 Bill I knew the grooming salon had done this by not cleaning the tools right.
I went to talk to the manager, I told him about the incident asked to see who the technician was, he started yelling at me and told me in the rudest tone that I cannot prove anything, he asked if my dog has contacts with other dogs?? I said no. He said you should be more social and started making fun of me, the situation got worse; he did not care about my dog's injuries and my bill. I told him I will contact the better business bureau he said HAHA go ahead you cannot prove it. My two children were terrified and were looking at the scenario from a distance. I reminded him the vet had told me we are all in danger of getting the fungus from dog. He said his establishment was clean, I asked if any ONE had ever filed a complaint, he said NO and no Matter what Petsmart will not go out of Business! I said well I have talked to some of the groomers and they have told me these incidents happen often and I will call the Health Dept. and I have talked to my lawyer. He got Livid to a point that I genuinely got scared and started shaking with
my dog in my arms, he said the only reason I am doing this is to get money out of him. I asked him several times to check the computer and see who was the groomer and he did not pay any attention. I will never go back to that Establishment and I will make sure EVERY one knows everything in that store is a gimmick and their Managers are the Rudest and smart mouths with no Customer Service, the cashier and a groomer who were witnessing this both came to me in fear and apologized, one other quietly told my daughter who was watching that she is sorry and this happens often.
Please someone do something...