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CB Pet Stores PetSmart Complaints #142-161
PetSmart

PetSmart review: Customer service

S
Author of the review
6:16 pm UTC

Horrible customer service. Previously when documents needed or lost an employee would call and let us know. I submitted shot forms and vet told me they faxed them. Store did not have them, vet closed and I am no longer going to request service from petsmart. I was a customer since 2005.

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  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
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    +1 (866) 738-7375
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    +1 (855) 537-0295
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    +1 (321) 309-9065
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    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
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    Media Contact
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  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
  7. View all PetSmart contacts
PetSmart Category
PetSmart is ranked 2 among 35 companies in the Pet Stores category
#01 Chewy Chewy #02 PetSmart PetSmart #03 Petco Petco #04 Pet Supplies Plus Pet Supplies Plus #05 Bulk Reef Supply Bulk Reef Supply

Most discussed complaints

not satisfied with their services!
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